Strictly my opinion here based on two visits and w...

Strictly my opinion here based on two visits and waiting in line hearing multiple customer reactions and a direct comparison to the old shop: Unfortunately NYC e wheels has sold out. The new shop is big and fancy and that comes with lost individual attention and exuberant labor costs attached to all repairs. At the old small shop maybe you needed a small bit of work and they'd shake your hand and say 10 bucks. No more. Don't expect loyal customer benefits either. Expect official processes, rigorous rules, lots of "No we can't do that" and pocket skimming. This was my last trip to the east side :(.