Placed an order online. Received no updates. Calle...

Placed an order online. Received no updates. Called multiple times. Left a message. No response. Finally just went in and picked up my purchase. Had to get attention of staff to get info on how to use product. Once I had their attention they were helpful. In the end, I feel that if you don't come in to buy something, it's really hard to get help, especially with online orders.