Marvin K. Brown

3.9 · 295 reviews
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Jay Dee
Reviews 1
2020-09-27 16:38

My friend and I came to this dealership with no in...

My friend and I came to this dealership with no intention of buying. Ran into a young man named Dana. He had a lot of energy and excitement. Showed us the 2 vehicles we wanted to look at and drive. After we got back from test driving he didn t let us leave without seeing payments. My friend ended up...

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Dana Goldy
Reviews 1
2020-09-26 05:39

Just bought a 2017 GMC Yukon SLT. Everyone was aw...

Just bought a 2017 GMC Yukon SLT. Everyone was awesome! Jonathan and Anthony made the process fun and relaxing. We had a great experience two and half years ago when we bought our Buick Regal GS and knew this was the place to come back to, but were still pleasantly surprised by awesome this dealer...

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Mary O'Connor
Reviews 1
2020-09-18 19:34

Great dealership and great service! They are also...

Great dealership and great service! They are also home of "The Lunch Bag Deli," a deli hidden in the service center waiting area. The hot sandwiches and burgers are delicious and the customer service is outstanding. If you are dropping off your vehicle for service, don't grab lunch anywhere else...

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Norman Allen
Reviews 1
2020-09-18 06:55

Battery needed replacement, unknown at the time, a...

Battery needed replacement, unknown at the time, and I arrived mid-afternoon without appointment and I was given a loaner. I was notified that my vehicle was ready at 4:05PM the same day. Due to traffic and distance, I picked up the next morning at 8:30AM.. My questions were answered professionally ...

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Daniel theNerd
Reviews 1
2020-09-11 23:01

Very friendly and knowledgeable customer service. ...

Very friendly and knowledgeable customer service. Everyone is polite and aka if you need anything even when your standing around just waiting for your ride. Service is great, process are fair for the level of service they provide. In my opinion service is far and above other places. They really try ...

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Deborah Hill
Reviews 1
2020-09-09 04:56

This place and everyone in it acts like they are a...

This place and everyone in it acts like they are as good as the Cadillac name, everyone has an attitude the service department is so backed up, my car came back with oil on it, they dont wash unless you pay for their membership service. Even the people at Hertz Rental have attitudes. Don't try to ma...

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Rick Lizarraga
Reviews 1
2020-09-07 16:19

had a great experience purchasing a Denali but the...

had a great experience purchasing a Denali but their service department is horrible my suv had shifting issues the first week they said it was a reprogramming update (false) then i had bought really nice 26 inch black wheel they called saying they ruined a tire and wheel (false) again it was two whe...

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steve doddridge
Reviews 1
2020-09-05 07:34

Was promised numerous times by service and managem...

Was promised numerous times by service and management that my truck would be painted they were just waiting for sales manager approval, that was 3 months ago. Maybe if they didn't park the vehicles soo close they wouldn't get scratched up or door dinged like mine, so now I have a 70k truck w a big s...

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MANUEL LAZO HERNANDEZ
Reviews 1
2020-09-02 10:39

They had my truck 6 days in the dealer, and they s...

They had my truck 6 days in the dealer, and they said that the battery was not working properly. They made me buy a new battery and my truck is still not working properly. In other words, the only thing they did right was changing the truck s oil.... But 6 day for oil change???

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Demetrice Howard
Reviews 1
2020-08-27 07:28

This was my Husband and, I first time dealing with...

This was my Husband and, I first time dealing with Marvin K. Brown Auto Center I must say the experience was AWESOME. Eric Castro went above and beyond to make sure all of our needs were met. Eric answered all of our questions, took time out to explain and show us how features worked in the car and,...

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Robert Naranjo
Reviews 1
2020-08-26 07:00

The service at MKB has definitely improved over th...

The service at MKB has definitely improved over the year. Wait times have reduced and service advisors seem to better understand that the customer's needs matter. Truth is of the utmost importance, by telling the customer just how long a wait time will be, or if any surprises arise after the initial...

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Trevor Hansen
Reviews 1
2020-08-26 02:10

Worst experience ever - paid ice 75K for new fully...

Worst experience ever - paid ice 75K for new fully loaded Denali - at 25,000 miles had to have all fuel injectors replaced, the transmission sounds horrible and now the paint on the hood and roof is appearing to oxidate rapidly- GMC and Mlk have passed the buck and have chosen to not fix the issues ...

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Carole Sachs
Reviews 1
2020-08-25 13:22

CADILLAC

CADILLAC
FABULOUS CAR! MY FIRST BUT NOT LAST AMERICAN CAR! SALESPERSON WAS EXCELLENT. I HAD A VERY BAD EXPERIENCE WITH MOSSY WITH MY LAST CAR,SO THIS WAS A PLEASURE AND I LOVE THE CAR! ALSO GREAT DEALERSHIP. IT IS SO NICE NOT TO BE HUSTLED AND LIED TO!

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Olga Valle
Reviews 1
2020-08-23 08:48

I really feel bad for the sales people, I got my c...

I really feel bad for the sales people, I got my car here but I left unhappy ,it was just an un pleasant experience. The sales associate a very pleasant young man but the sales manager was making plans with his daughter talking to other associates while he was explaining the financing to me, I was j...

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Kyle Oliphant
Reviews 1
2020-08-23 03:39

Was checking out SUV's with my brother in law, did...

Was checking out SUV's with my brother in law, didn't buy, and I gotta say, the staff is very professional and knowledgeable.
Having worked at another dealership for the past 12 years I have to say, Marvin K. Brown is a nice dealership.

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Richard Townsend
Reviews 1
2020-08-21 18:21

My Service Manager, Keven Knepper, is the best! A...

My Service Manager, Keven Knepper, is the best! Always correctly diagnoses any problem and makes sure it is taken care of in a timely manner. Thanks to MKB, my 2000 Yukon continues to run almost like new. Kudos to all the technicians and admin staff - Competent, friendly, and do good work. And th...

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Michelle Clyde, Realtor
Reviews 1
2020-08-19 10:56

Last Thursday I went in for a regular oil change. ...

Last Thursday I went in for a regular oil change. I was in and out with no issues. While I was getting in my car it wreaked of gas and I thought that the service member who delivered the car must have had gas on his hands and the smell would go away. I went home for the day and on Friday set out to...

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Jennah Lee Bolosan
Reviews 1
2020-08-18 02:51

I love GMC! I spent weeks finding the right Acadia...

I love GMC! I spent weeks finding the right Acadia for my family. Prior to our visit I ve only serviced my GMC s here. It was always a great experience.

We drove all over Southern California but MKB was our second stop OUT OF 7 dealerships. We met Dana and despite the fact they were closing in a...

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Nicole Hanson
Reviews 1
2020-08-16 13:48

We had a great experience with the purchase of our...

We had a great experience with the purchase of our new car. Troy Baldwin, our salesman, was knowledgeable, attentive and best of all no pressure! I was dreading the whole car buying process but he took care of all our needs in a fast and efficient way. All the staff at Marvin K. Brown have been fan...

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7 Cafe
Reviews 1
2020-08-15 10:52

I Always owned GM products,since my teen years im ...

I Always owned GM products,since my teen years im 1/2 a century old now. Cadillac is my Fav.over everything else outhere, is Great to see how the customer service just Like GM has and is still Us Top Notch. They are always proactive on your appoinments,road assistance,OnStar... personal interaccion ...

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Balfour Hutton
Reviews 1
2020-08-10 11:09

The best customer service I have recieved in Cali!...

The best customer service I have recieved in Cali! Low engine oil pressure light came on in Acadia, didnt have an appt but I was seen within 5 min of arriving. Dropped of car the shuttle service took family and I (6ppl) downtown until car was ready for pickup, even the cashier lady was on point! Eve...

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Charlie Hein
Reviews 1
2020-08-09 11:37

Since the manager showed some interest in my 2 sta...

Since the manager showed some interest in my 2 star review, I'm raising my review to 3 stars. And I'll explain my three stars... The three stars is almost all relating to the infrastructure of the business. The service writer I regularly go to, Kevin, is awesome, actually. But the building, the...

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Wylie Bayes
Reviews 1
2020-08-09 03:33

The Mitsubishi portion of this service center is h...

The Mitsubishi portion of this service center is horrible. I scheduled an appointment the day previous and had the car there by 7:30am. Did not receive a call back until 3:15pm saying the diagnostics had been run and what would I like to do about certain items. So the car say there all day. Why did ...

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Will
Reviews 1
2020-08-03 16:11

I would avoid going to MKB if you need your vehicl...

I would avoid going to MKB if you need your vehicle serviced. I schedule an appointment and 3:30 hours later they haven t touched my vehicle and the service manager has the nerve to say appointment times has nothing to do when they ll actually work on your vehicle, they ll get to when they get to it...

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Valli Williams
Reviews 1
2020-08-02 07:02

This is the second experience I have had where you...

This is the second experience I have had where your service technicians have lied and have not completed the job requested. I bought my car at MKB and expect the service techs to have the same quality of service as the salesmen, which they dont. I scheduled an appt to come in to get oil changed, ba...

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Jamie Minotti
Reviews 1
2020-07-26 22:48

I was prompted to write this public review after o...

I was prompted to write this public review after offering the opportunity for the dealership to step up, offering feedback twice on automated customer feedback emails and reaching out to representatives. No one from GM has reached out or returned my messages which says as much about this dealership ...

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Roscoe Coltrane
Reviews 1
2020-07-24 00:59

Booked a 8:30 oil change 7 days in advance, droppe...

Booked a 8:30 oil change 7 days in advance, dropped the Yukon off a 8:15 per dealer recommendations, car wasn t ready until 10. If I would have known that, I would have not selected wait for vehicle . The service manager s parking lot meeting with the service technicians compounded the delay. Ty...

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Georgia Mora
Reviews 1
2020-07-23 19:50

My husband and I purchased a 2016 Encore, Dimitri ...

My husband and I purchased a 2016 Encore, Dimitri was the salesperson, Toby was the sales manager, and Juan was the finance person. We rate their service as excellent, they all worked with us in a very professional manner. We left very happy and satisfied. We will recommend them highly, to everyone...

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Christian Carreno
Reviews 1
2020-07-19 08:13

Stay away! This place is just another scam haven. ...

Stay away! This place is just another scam haven. Three staff members in particular. The sales guy Josh Hayes who tried to scam me by increasing the price of an already advertised price. He did this by saying that it was mandatory to purchase there SWAT tracking system. He claimed that the SWAT just...

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Michael Grohman
Reviews 1
2020-07-13 10:36

Amazing service! J Tyler Williams was extremely k...

Amazing service! J Tyler Williams was extremely knowledgeable and professional, based on his customer service alone, I would purchase another vehicle from Marvin K. Brown. I would be remiss if I didn't mention the other exceptional members of the team, Joe Silagy from Customer Relations, thank you...

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Bryce Gott
Reviews 1
2020-07-13 03:03

I purchased a 2013 Scion XB from them and the car ...

I purchased a 2013 Scion XB from them and the car is great! The problem is they have been very unhelpful in getting the information I need in order to get it financed through my bank which they gave me a week to do before I get stuck with their high interest rate. Everyone who I contact has been unr...

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Dara Taggart
Reviews 1
2020-07-11 10:22

I just want to say thanks to the dealership and Jo...

I just want to say thanks to the dealership and John Rosenbaum in Service dept, for helping me with the problem I was having with my vehicle during my vacation. John was very professional and knowledgeable, and able to point me in the right direction to get it fixed asap. Thank you!

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Karrie Johnson
Reviews 1
2020-07-09 17:23

Terrible lease buyout experience!!!

Terrible lease buyout experience!!!

Please don't make the mistake of coming here or trusting that Marvin k brown will do what they say they will do.

I came in to buy out my lease Oct 4 and finance through my credit union. I was assured by that Marvin k brown would take care of all the paper wo...

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Andy Deguzman
Reviews 1
2020-07-08 08:52

Service was terrible. I brought my car in to get ...

Service was terrible. I brought my car in to get the tailgate lift fixed and tires rotated. I dropped the car off at 7:15 AM. By about 2pm I was calling for an update. When I finally talked to the sales rep he said it would be done by 4pm. I then get a call back saying he doesn' t have the part...

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Cebert Currie
Reviews 1
2020-07-05 14:42

Service can be hit or miss. For example recently t...

Service can be hit or miss. For example recently they washed my car after a maintenance visit. Except it was more like sprayed and dried as there was a huge spot left. I wiped it with my finger and the spot came off with ease so obvious they didnt try hard.

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Yolanda Guzman
Reviews 1
2020-07-04 11:28

If I had an option to rate zero star a would ... m...

If I had an option to rate zero star a would ... my husband and I had purchased from this place before. Our sales guy was actually good a year ago. We recently went days ago, got a terrible sales person whom we didn't even get a card from, he was Philippine I think. Worst sales guy ever, and also do...

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Jahmal Robbins
Reviews 1
2020-07-03 05:32

never going back service advisor jared jonsson doe...

never going back service advisor jared jonsson doesn't listen to customers .I went in for a simple oil change service advisor added on services that was he says that was included and i didnt request. As a result i have a broken 50 dollar vogue center cap. Its not the techs fault. If the oil was sim...

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Nic Mallory
Reviews 1
2020-07-01 09:24

Worked with Joe to try and trade in my car. Joe wa...

Worked with Joe to try and trade in my car. Joe was super honest and straight-forward. Very friendly. Still on the fence about doing business (might sell private-party instead), but working with Joe was a pleasure so I wanted to leave a positive review.

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Brian Jaquess
Reviews 1
2020-06-23 01:13

When I purchased my vehicle 8 months ago I added o...

When I purchased my vehicle 8 months ago I added on a roof rack from Marvin K. Brown. When the roof rack arrived, it didn't fit my model of vehicle, so I was told that I could purchase the correct roof rack for $400 more. It sounded like bait & switch to me, so I scrapped it and wanted a refund fo...

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Jesus Chrstian Ochoa
Reviews 1
2020-06-22 17:32

So a couple of weeks ago my son and I went in MKB ...

So a couple of weeks ago my son and I went in MKB to look at some trucks, right away we were greeted by Albert Hiram. Very friendly to me and my son, literally made us feel like family (like a uncle). I told him what I was looking for and the price range, we then took a 2016 GMC Canyon for a test ...

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Tejpal Kang
Reviews 1
2020-06-22 09:21

I recently brought a certified preowned Cadillac ...

I recently brought a certified preowned Cadillac Escalade at this dealership. Troy Baldwin was the salesman I dealt with, and I have no other words to use but amazing! I am actually from Nor Cal and brought the Escalade from here (SoCal). Troy was honest, prompt in responding, and made the whole tr...

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