Terrible lease buyout experience!!!

Terrible lease buyout experience!!!

Please don't make the mistake of coming here or trusting that Marvin k brown will do what they say they will do.

I came in to buy out my lease Oct 4 and finance through my credit union. I was assured by that Marvin k brown would take care of all the paper work and send the pay off check needed to GM financial. It is now Oct 29 (2 days before my lease ends and and 25 days after buying out my lease) and GM financial has not received the check from MKB. So in 2 days when my lease ends, if the check has not been processed I will have to pay double for my car payment ($285 to GM financial and $285 to my credit union for my new loan. ) All of this after paying MKB a $3,000 down payment. My credit union confirmed that MKB received a check from them with the full pay off amount on 10/10 and they were shocked that MKB has not yet sent a check to GM financial. Everytime I have tried to resolve this issue with MKB (6 x total) they tell me to call GM financial. Every time I called GM financial (4x total) they they have informed me the problem is with MKB and they are the only ones who can resolve the issue. GM financial has escalated things on their end and even tried contacting MKB directly and has left 2 messages. The only reason I changed from 1 star to two stars is because Cynthia was very helpful and took care of everything right away when I went in for the final time, So hopefully everything will be resolved and I won't have to pay double, but I can't recover all of the time that I spent trying to resolve the issue

If you are buying out a lease , you are better off doing everything directly through a credit union (better rates and customer service).