Since the manager showed some interest in my 2 sta...

Since the manager showed some interest in my 2 star review, I'm raising my review to 3 stars. And I'll explain my three stars... The three stars is almost all relating to the infrastructure of the business. The service writer I regularly go to, Kevin, is awesome, actually. But the building, the systems, the amenities, decorum are all hopelessly out of date. The owners, though I hear they are nice people, clearly have not reinvested in their business. In addition to Cadillacs, they sell trucks, too! And I don't think it's even that nice of a place to buy a truck! As an admitted Cadillac fanboi, it pains me to see a place like this as representative of the brand. If somebody wants to buy a Cadillac in San Diego, they are pretty much going to end up here - and while the cars are every bit as good, the buying and servicing experience is not really going to hold a candle to the local German dealerships. My three stars is out of love for the Cadillac brand and in hopes that it will motivate this company to finally make the investment to transform their location into a luxurious experience.