Blair Upton the General Manger takes the time to reach out and contact customers with concerns. This demonstrates a dealership that truly puts the effort in to doing what s right for customers.
I would highly recommend buying a vehicle from Dueck Downtown. I purchased a used 2009 ford ranger . It was a pleasure dealing with Kimberly Kim and Peter . All in all my best experience buying a car from a dealership. Thanks again to the team at Dueck !
Leased a Chevy Cruze for 4 years and the headaches never stopped. In fact they got worse when I returned it. They seem to have no correspondence with GM Financial. Both sides accuse the other of not doing their jobs, meanwhile I m the one chasing both sides down so they can exchange the proper docum...
I was referred by a friend recently to go to Dueck and I was very happy with my service. Right from the beginning, my customer service rep Coral was super friendly and made booking an appointment easy. She even pointed out that I had an open recall on my vehicle, which I was not aware of! At my appo...
I had amazing experience buying a vehicle with Dueck Downtown, It only took two visits to finalize everything including car loan and other paperwork, being an immigrant I never thought car loan would be that easy for me but it was possible with excellent guidance from my rep. Mak Makalai and his tea...
Great Service,my wife and I bought a used 2011 Cadillac CTS-4 from their showroom, very happy with our purchase. Mack was very helpful in showing the car to us, when we walked into the dealership he made us feel welcome, showed us the car took us for a test drive , told us about the history of the ...
I got a new truck from this place and a car a year after , sales services is excellent and the truck I bought is awesome no problems at all.
But after almost 2 years of bringing the truck for service , every time I m in Dueck downtown for service is a bad experience for me , service seems to be not...
If you ever wonder what is stopping people from buying domestic cars nowadays, this dealer speaks it all.
Most disgraceful dealer i have ever dealt with.. Ive been a long time customer of Dueck GM and I am confident to say that Dueck Marine & Dueck Richmond have been truly amazing..however the sa...
Working with the team at Dueck Motors (Downtown) was a great experience. All of the team members, from sales to finance and parts, communicated clearly with each other. At no time did I ever feel pressured about the sale.
I recently began a search for a specific vehicle make, model and appearance, which I located online at Dueck GM Downtown. After 2 test-drives about 2 weeks apart, and trying other vehicles in the interim, I purchased the vehicle I had found at Dueck GM Downtown. My experience with the process from...
I recently bought a Bolt EV at Dueck Downtown and the entire purchase experience was a joy largely due to the enthusiastic and knowledgeable sales assistance provided by Kimberly Kim. I was impressed by her integrity and her genuine efforts to make the buying experience straightforward and enjoyabl...
I've been coming to Dueck for years. I used to deal with either Jeff Or Danny and it was always great I recently came in and a new Advisor was there I think his name was Daniel. He told me he that if I wanted a good price on my bill that I had to bring him either a case of beer or wine and was extr...
Mak and Ryan are a winning team! I came in and the whole process was smooth & enjoyable from start to finish. I'm super happy with my choice to buy an electric vehicle. Service was speedy, friendly & reliable. Go see Mak at Dueck Downtown, he'll get you in the vehicle you want with all the bells and...
Lindsey's First Nations team has started up and prepared to create reality to people's wishes!
Purchasing a big ticket item, like a vehicle, is always overwhelming, given performance, craftsmanship, post sales services/warranty, affordability and trade-in value. My Sales Advisor, Zlatko, is exceptionally accountable, patient, honest and quick to respond to my inquires. I am happy with my deci...
Good experince. Great modern showroom and well stocked with new and prestine lightly used vehicles. The sales rep, Mak, was knowledgeable and we never felt any pressure for the sale. All the staff that worked for us were professional with a warm demeanour.
The service personnel attitude is horrible. Suggest go elsewhere for car service.
I just got back from Liberia, and it is about time I give credit and personally thank Dueck Downtown service department and Danny from service and the Mechanic who stayed late for me. I brought in an Ambulance which I intended to take overseas to provide medical relief, the 1st ever Ambulance in Li...
I have bought a few vehicles from Dueck Downtown. I keep going back to them because of the service I get from James Brennen and Ryan the sales manager. James was instrumental in acquiring a C7 ZR1 for me. With his efforts I was able to get a very hard to get car and build it to my specs ...... my d...
Elena was very friendly and helpful. It was my first time purchasing a car, she provided such nice advice!
Daniel was very good at knowing my needs and suggesting a vehicle accordingly. Will definitely go back to him for my future vehicle purchases.
Came in for a recall issue. They did other work and didn't tell me until after that I would have to pay. Electronics were shot when I picked it up. Totally unhelpful throughout the process. Awful communication. Wasted time and money.
Great Service provided along with great expectations
Great place to buy a car. Sales Manager Peter is awesome, he makes you feel like you're part of the family. Actually called him Uncle Peter after him and Ken Rees our Salesperson found us the perfect car, 2015 Chevy Malibu LT. Gave us an excellent deal on our 2008 Cadillac which we also bought at Du...
I purchased my car from Mak Makalai at Dueck Downtown. Received great service from him and his team. They made the process of the sale simple and pressure free. I was extremely happy with the service and the purchase of my car. I would recommend Mak to anybody who is looking for a vehicle.
I am very pleased with my experience in purchasing my vehicle. My interaction with sales person Kimberly Kim was absolutely the best. She is genuinely nice and extremely helpful. I strongly recommend. Thank you once again.
They have been taking care of my pickup for 15 years, it has 190000 kms and runs like it's still new. The new service person Marco, is as honest as they come and will only fix what is needed.
Kimberly Kim is definitely someone I would work with in the future and would recommend her to anyone interested in purchasing a vehicle. She is knowledgeable, genuine,direct and has such positive energy that will put you at ease. She will go above and beyond to find a vehicle that best suits your ne...
I just purchased a 2017 Silverado from James Brennan. I was on a budget and had very specific requests when it came to options (model, trim, color, accessories, etc.). After striking out at another dealership, I decided to give Dueck Downtown a try and James was able to source me exactly the truck I...
I had a superb experience with my Chevy purchase at Dueck Downtown. I was helped every step of the way by Kimberly who is incredibly knowledgeable and friendly. I really appreciate how easy she made it for me-a first time buyer and will definitely recommend her to anyone interested in buying a car! ...
First oil change after I bought my vehicle took 5 hours while I sat at the dealership. The second took 3 hours. We were called after 1hr 45min to pick up my truck, then waited for another hour and 15 mins. When we looked at the truck after it dried the paint job was completely scratched and swirled...
Had a great time buying a truck from Kimberly recently, she was very friendly and helpful with everything. Made the whole experience enjoyable. Would recommend her and the dealirship, very happy with my truck!!
Everyone was helpful and fun. We were treated like friends, not only customers. Would come back again .
Flew all the way from Prince George just to get the wonderful service provided!!! Thanks Mak for all your help finding us the perfect SUV.
Walked around the whole place and around the middle sales area. I work ft in construction for over a year now and my bills are fairly cheep. Wanting to look at a Chevy Spark and get some monthly pricing. Not one person said hi, how may I help you? Instead they were too busy on their phones or socia...
good old fashioned sales and service that keeps people coming back for close to 100 years .
Excellent customer Service from Moe, helped me in finding a right vehicle, I will highly recommend Dueck downtown for buying a new or used vehicle.
Steve Gotch sold me a 2017 VOLT last week. Honest and was willing to work with me in conjunction with sales manager Danny. They were also willing to go over and above helping me deal with my OLD civic until I was able to pick it up. Me and my 6 year old son were in and out of there with our new c...
Had a great experience buying my new vehicle! Mak's the best! Thanks
I had the pleasure to meet Kimberly to look at a used truck , when I found it was sold , she showed me another used one but it wasn"t quite what I wanted.So she took the the time to show me to consider buying a new one. After crunching numbers on trade in and rebates , Peter and Kimberly sat down wi...
Very pleased with the overall experience I received at this dealership. From the salesman, to Finance Department and all the way up to service. Thanks to Christy who was extremely friendly and helpful, she helped me to book my first oil change service. Would recommend them to any friends.
Customer service is very important to me, and walking in here having Enzo help me, made it worth my while. I was not sure which SUV I wanted at first, but after showing me several options, I finally found the perfect one thanks to Enzo and his patience with me... sorry for the headache, oops! I LOVE...
Just want to give a shout out to the sales person Zlatko. We showed up 1/2 hour before they closed and had this poor guy show us 6 different cars, having him run back and forth grabbing keys.
He never made us feel rushed, had the right answers to all our questions and made some excellent comment...
Had the best experience buying my new SUV. Ask for Danny. He was beyond accommodating, went the extra mile to help us find a ride we would love at a price we were comfortable with. Thanks Dueck!
The whole team at Dueck Downtown was friendly, respectful and efficient. Thank you Kimberley for finding the perfect car for me and making things happen at every step of the way.
Hakim had been awesome looking after the warranty work on all the vehicles i bought from Dueck while he was at marine.The new vehicles i bought were 1996 z24,1999 camaro convertible .2000 mustang convertible 2002 transam with t roof and 2008 escalade.Hakim had been very helpful and even today i s...
Save yourself the trip and go to a different dealer if you re looking for parts!
I came in with the intention to buy a case of MTF Synchromesh, but left without it.
When I arrived there was no one up front, but I could visually see someone stocking parts and doing inventory. It took roughly 5...
Excellent service! at Dueck Downtown and Mak especially provides outstanding customer service!
I purchased a preowned chevy cruze for my wife from kimberly at dueck downtown. I have been looking for a new car for 2 months untill i ran into kimberly. And then i purshased my new car in a half a day. Working with kimberly was the easiest person i have ever worked for. There should be more kimber...
Very helpful. Darren went out of his way to make sure we knew everything about the vehicle we were purchasing.
This is where I take my car first service. Honest and reliable.
Ryan the sales manager is dishonest. He blew a lot of smoke up my ass but never followed up. The service manager told me " it was none of my business" when I met him and I asked him where he was from, he apologized right after but it was hella odd. I would not return, I would not buy.
Additionall...
My experience? Awful. Slow service, did not return my calls, and expensive. The only saving grace is that they're polite, but that doens't get your car fixed.
Staff was very friendly. I was helped by Darren when looking at a Camaro and he was very knowledgeable and helpful. Not sure if I will get the Camaro, but only because of the limited practicality of a muscle car.
I wanted to extend a sincere thank you to Enzo G in sales and Sabrina D in Service. My wife and I recently bought a 2018 Trax from Dueck Downtown and had to share my experience. I wanted to extend a thank you to Enzo who made our car buying experience a fantastic one. Enzo was courteous, patient, Kn...
Ms. Kimberley Kim was courteous and knowledgeable about the products of the dealership. I was shopping for a electric model i.e. Volt. Ms. Kim was able to walk through each and every benefits and functions of the car. I found the experience at Dueck Downtown an excellent!
Picked up a new Chevy Spark for a great price. The salesman Barry was very knowledgeable about the cars and was happy to let us take a test drive. Walked away with a great car and exceptional service from everyone.
Went with my mother to help her look at 2019 Malibu. The salesman Mak was incredibly helpful. We had looked at several other Malibu s at other places, but Dueck was the most helpful and best priced.
Any concerns we had about the car after it was purchased was followed up and corrected right away ...
Enzo is one of the most professional, enthusiastic, driven and honest salesman I know. He listens throughly to what you want and are looking for and makes your car shopping so much fun and so easy. He always has your best interest at heart and let s you walk out of there happy.
Not bad but they forgot to replace my valve stem cap.
I had an amazing experience at Dueck Downtown purchasing my Dream Car a new 2019 Camaro SS.
When I came in I was introduced to Mak by sales manager Peter.
Immediately I felt comfortable with him. He is a cool & calm, extremely knowledgeable gentleman.
He gave all the information I needed abou...
Told me to put money down so they knew we are not some drunks off the lot. We do not drink, and are native. Horrible prejudice management
Purchased our first Plugin Hybrid - Chev Volt from Kimberly Kim. Great experience by the whole team. Kim was more than helpful getting us what we wanted and working behind the scenes to make it all happen. Thanks everyone!
I had great service at downtown and Coral in the booking office was a great help, definitely will be bringing my vehicle in there again.
An awesome experience dealing with Kimberly Kim at the Dueck Dealership!
I was looking to upgrade my chevy to a gmc with an idea of what style I wanted and she surpassed my expectations on finding my dream truck within my budget. Couldn't ask for a more friendly and honest dealership. 10/10
We recently purchased a used vehicle from Dueck Downtown. As we do not live in the Vancouver area we basically had to do all communications by text prior to coming over for a test drive. Although nervous at first we were not disappointed in the least with the service we received from Zlatko and Albo...
I would highly recommend visiting Dueck Downtown when in the market for a vehicle. Both Kimberly (sales) and Peter (management) were professional and knowledgable. We did not feel any pressure as you typically do at most dealerships. Dueck stands by their products and service which gives you peac...
Took my car in about a week ago for routine maintenance. I used to deal with Chandrika for a long time but was very disappointed when I was told that she doesn't work there anymore. The person I dealt with was not only rude but tried to sell me on services I didn't need. Whenever I dealt with Chand...
The staff and management at Dueck was very professional with the buying and selling of my vehicles, Kimberly the sales person was very good on her follow up and explaining all the features of the new truck. Its nice to do business with very professional car dealerships....love the truck.
My wife and I picked up a 2015 Jeep Wrangler Sahara from Dueck Downtown. We found the staff to be very helpful, organized and professional.
I don't normally write reviews, but I do take the time to read what others write. I am influenced by others experience with a business and its staff. If someone takes the time to write about a business, I think it is important to read. I went to Dueck Downtown on Terminal in Vancouver. I was feeli...
Excellent customer service and felt comfortable through the process.
My car blew a rad hose on Saturday June 3 at 9am as I pulled into the dealership. I park the car in front of service department. Went in hopefully to get it in but not expecting it. They looked at it Saturday and said the part was discontinued as Pontiac is no more. They found an aftermarket hose on...
Had an absolutely miserable experience here. I waited almost four full hours and never had any indication it would take anywhere near that long, and then they charged me $130 more than I had been led to believe I would be charged. Stay away from this place; I didn't even get a carwash!
Sales guy didn't really know anything about trucks and he ignored questions from my wife. What century are we in?
I took my Buick here religiously for 3 years. My reward for this loyalty was an attempt by the service department to cheat me into spending over 2000$ on replacing the A/C. I was shocked and disappointed. The Dueck service department gave me a written report telling me there was 0 psi in the the A/C...
I have had nothing but excellent service from this dealership. I don't know a lot about cars, this dealership makes me feel comfortable and safe. I would recommend this to any of my friends.
I recently had to bring my car in for some maintenance work of which everyone knows can be costly. My ser...
We would like to take this opportunity to write and thank Kimberly Kim in helping us purchase of our used car from Dueck GM.
Kimberly s soft (at times humorous) approach put us at ease navigating the used car market. She was aware of our budget and helped us stick to it. The vehicle we purchased ha...
Kimberly Kim is your best option for sales person. Focused on understanding you and on the long term customer relationship, rather than treating you like a number to sign up today at all (bad) costs. I very much appreciated her approach and we will continue working with her.
I recently bought my first brand new car at this dealership. Al, the salesman was great and was able to get me exactly what I wanted. My life has changed since I bought this car and it is wonderful to know that I have a reliable and cute little vehicle that looks good and can do the job. I highly re...
!!! PLEASE READ BEFORE GO TO THIS BRANCH!!!
1- I was new in canada and I purchased a car from this branch my car was lease and they pushed me in application to purchase 3 year extra warranty they told it is rule for lease car . After couple months I understand they can t push me for that and I aske...
Great experience. Helpful and non-pushy sales people. Thanks Dueck Downtown.
to bad to rate. I have bought a lot of cars, but never have I been treated so badly before buying one.. I live out of town so I was doing it on line. I started on Feb.2 have spoken to salesman on phone & email. sent pictures, sent vin #. talked more on phone. always says will get back to me next day...
My family and I recently purchased a new GMC Canyon from Dueck Downtown in Vancouver. The experience was pleasant and relaxed from beginning to end.
Our sales rep Mak, was friendly, helpful, and knowledgeable. He introduced us to Ryan, who also had good advice. Together they helped to complete th...
Thank you for the all the work you did for me buying my new car . You did a great job and will recommend you to any one looking for a vehicle. Keep safe and have a wonderful Christmas
I don't usually take my vehicle anywhere but Mr. Lube but I was very impressed with the level of customer service I received from Coral F when booking my appointment, she didn't hesitate to answer any of my questions and she managed to fit me in that day. She even gave me a follow up call to make s...
I bought a chevy volt last week at Dueck Downtown. Kimberly KIm gave me fantastic service and she helped me with her purchase. She was honest and very pleasant to work with. I am more than happy with her help. She went out of her way just to pick me up on the day i got the car too. I would reco...
I really enjoyed my experience buying a car a Dueck Downtown. The staff were very helpful and went out of their way to make it as stress free as possible. Thank you Kimberly!! It would have been a 5 star experience if I got more of the price.
I been shopping for 2 months for a pre owned car and finally purchased a 2014 Chevy cruise. If only I could of meet Kimberly 2 months ago that would of saved me a lot of time in shopping. I'm so happy with my new purchase for my small growing family. Kimberly got me into a new pre owned whitin 24 hr...
Be Honest, Mak who is salesman in the Dueck company, he is a fantastic guy. First time when I met him, he was so patient indroduce types of Vehicles , I felt so sweet and comfortable with him. And I just move in Vancouver, BC from California, Ca. I haven't get any credit now, but Mak was tota...
I take my work truck in for service here, oil changes ect. I have never had issues booking an appointment. They offer shuttle service, and have always had my truck back to me same day.
I recently bought my first new car here and the staff were great! Mak went out of his way to make sure I had everything I needed and the staff were professional and courteous. I would recommend Mak and the Downtown Dueck team to anyone looking to purchase a vehicle .
Extremely unprofessional service department. Was told on the phone that my car can be serviced in less than one hour! Waited 3.5 hours there and they were not done yet! Drove off with an unserviced car!! Just getting the car back took more than 20 minutes! Avoid at all costs!
We had a very excellent, professional experience purchasing our vehicle from this dealership and our salesperson, Mak. I highly recommend them.
I am new to vancouver and to B.C, I brought my vehicle into dueck for my first time. They were very friendly and the lady booked me an appointment
For the next day, When I came back in she was busy so I was checked in by Danny, I was floored by the level of service I received, he kept me informed e...
I traded in my 2013 GMC Seirra for a 2015 Camaro into this dealership just a few days ago. I have to say that from start to finish I received 5 star service. From the salesmen Mac and Keven to the manager and finance guy named Joe. I have dealt with many other dealerships in the past and none compar...
Came by after a long day of work to check things out and thats when I met Darren. He was awesome. No pressure, really helpful and just a good guy overall. He made the whole experience actually enjoyable. I didn't end up purchasing a vehicle (didn't end up needing one in the end) but I couldn't r...