Flying With Me

Review of Dueck Downtown

My car blew a rad hose on Saturday June 3 at 9am a...

My car blew a rad hose on Saturday June 3 at 9am as I pulled into the dealership. I park the car in front of service department. Went in hopefully to get it in but not expecting it. They looked at it Saturday and said the part was discontinued as Pontiac is no more. They found an aftermarket hose on Monday but wouldn't be in for 7-10 days no problem as I understand parts are hard to find for my Pontiac G8GT. Fast forward to Tuesday June 13 9 am I receive a call telling me my parts are in and when do I want to bring my car in?!?!?! I said "right now as my car has been sitting in front of your service door all week"!!! She says "Ok well we can get it in tomorrow at 9 does that work"?!?!? "Oh and you have a flat tire." I told you that I had a slow leak and asked if you could fix it a week ago!!! You would think when my parts came in that they would get it in as soon as possible. The only call I should have received was you telling me my car is done and to come pick it up!! NOT PLEASED WITH THIS SERVICE.