Curtis Chino

Review of Dueck Downtown

If you ever wonder what is stopping people from bu...

If you ever wonder what is stopping people from buying domestic cars nowadays, this dealer speaks it all.

Most disgraceful dealer i have ever dealt with.. Ive been a long time customer of Dueck GM and I am confident to say that Dueck Marine & Dueck Richmond have been truly amazing..however the sales & service experience from this downtown location is shockingly unacceptable.

Bought a brand new 2015 fully loaded chevy impala 2ltz few months ago. Car was sitting in their showroom for a while and it had a broken door handle and some minor scratches when it was sold to me. It was fine since its Dueck (I used to deal with other two locations a lot and they were awesome), I didnt have second thought at all making a deal with them as they promised to have it fixed in a week since I was told that some parts need to be ordered.

I picked up the car and called back the service in a week later for status check and no one knows what is going on with my vehicle and I was told that there was no RO opened or parts order neither... which means no one looked at my car last time! Why did they lie about ordering parts then? When I came in to confront them the door handle got fixed right away.. As for the scratches..God.. It took them more than a month to have it done.. Hearing all kinds of excuses and having to deal with them back and forth even without a courtesy vehicle which they originally promised is the worst brand new car purchase experience ever..

Had a flat tire two months later. Thought it might be a good idea to give them a second chance since I bought the car there.. Guess what..Went to pick up my car after service and found my car with the rims all bent, sitting in the parking lot the trunk wide opened with all my personal belongings in there..Not to mentioned that I founded out the hub rings weren't installed properly when they put the rims back on afterwards( by driving on the highway and my car started to viberate all of sudden and i could barely stay in my own lane) I was very disappointed and asked to speak to the management..A service advisor and a shop foreman came out talking extremely rude and told me it was not easy to take the rim off and thats why its damaged... Wow...

I grew up on GM's vehicles and it means a lot more than just cars to me... I do understand they have a lot of clients to deal with after all however the way they treat their customers like that Its just not the Chevy I used to know anymore.. And Im sure that I ain't the only person who needs to speak up about this.

I have been hearing a lot of similar experiences from the people i know who used to deal with this particular location once in a while. I am just quite SURPRISED that no one has done anything about this location so far...

If you HAVE TO come to this location,ask for Ryan the sales manager. He is the only one that seems to be able to help you out with what you need. Otherwise, just drive a few miles down to Marine location in order to save you some time.. It isn't that far anyways. Trust me, ITS WORTH THE TRIP...