David Attar

Review of Dueck Downtown

Leased a Chevy Cruze for 4 years and the headaches...

Leased a Chevy Cruze for 4 years and the headaches never stopped. In fact they got worse when I returned it. They seem to have no correspondence with GM Financial. Both sides accuse the other of not doing their jobs, meanwhile I m the one chasing both sides down so they can exchange the proper documentation. I reminded them that my lease was up and it wasn t my car anymore but that didn t seem to matter to them. I was hung up on by someone named Alison. It s the blind leading the blind there. When the questions or problems are simple, sure they can provide an answer with a confident smile. When it requires them to do anything more than the bare minimum, they become completely useless. I will never deal with the GM brand again. I will strongly encourage anyone me close to me to not do business with them. I strongly encourage you save yourself the headache and do the same.