I recently began a search for a specific vehicle m...

I recently began a search for a specific vehicle make, model and appearance, which I located online at Dueck GM Downtown. After 2 test-drives about 2 weeks apart, and trying other vehicles in the interim, I purchased the vehicle I had found at Dueck GM Downtown. My experience with the process from start to finish was excellent. My sales representative, Howard Zhang, was personable, patient and accommodating, answering my many questions and providing various information upon request.

During the purchase phase, Howard arranged the assessment of my trade-in vehicle and liaised with his sales manager seamlessly. The price and trade-in negotiations were concluded in no time at all, without pressure, and left me satisfied that I had received a deal that was more than fair. The Financial and Services Manager, Joe Nadon, was equally pleasant and efficient, completing the necessary paperwork quickly, and explaining purchase and other options clearly. When I advanced the vehicle delivery date by a day, Howard was able to arrange its detailing and other preparation at short notice. I was able to speak with 2 of the staff members responsible for the detailing - they took time to explain their process to me, which I appreciated.

It would be an understatement to say that I was very impressed with this dealership and its staff, and I would not hesitate to recommend them to anyone looking to purchase a vehicle, new or used.