Boy how bad! You can communicate via Whatsapp but ...

Boy how bad! You can communicate via Whatsapp but the result is sad: different employees provide conflicting and / or incorrect information. Sometimes no answer at all. Not even when they themselves send an email in which they apologize that their answer is coming too long (and that I still haven't received it).
Annual premium paid in December and casually cashed in January.
And I can go on and on, because all the information I asked for guidance about health insurance went in the same amateurish way. Another downside is that you cannot send email.
What should this not be if immediately notes of medical procedures come into play ??? !!!!

Dear Femke, thank you for your response. But (also) this is really wrong. Personally, I announced on December 30 that I was taking advantage of the 14-day cooling-off period that I would not take my health insurance policy with you. And "my premium" was not cashed in January. Apparently you are still able to recover the premium collection !!