I had the pleasure of working with Lisa Piombo (Fleet Manager) at Toyota Concord when I was in the process of purchasing a Highlander. She was very attentive, friendly, helpful and was able to get me the best rate. I had a great experienced and I would recommend Toyota Concord or Lisa to my friends ...
I bought my '99 Tacoma here and except for the occasional oil change, is the only place I have brought it for servicing, and will continue to be the only place I take it (along with my wife's Toyota as well). Randy in the service department is very helpful and attentive to our needs, and I highly r...
Everything initially went well with my experience. My salesman was prompt and polite, but I did need to advocate that not all features listed on the window sticker were installed on the vehicle (roof rack was missing entirely). After we completed our paperwork, we quickly processed through finance. ...
Young man treated us in our opinion with Little respect. We are returning to Antioch Toyota. Very busy. They Did Not need our business.We we're clearly wasting their time.
I was in the market for a JEEP and they had the one I test drove. Prior to test driving it my car was appraised I had filled out the application. I initially was hesitate to do so but Daniel K. convinced me to. Then he pushed it off on my manager, Christian. Neither one called me back then I spoke...
We've been bringing our cars to Concord Toyota for several years. Arvid helped us this last week and we were very satisfied with the service we received.
All staff at Concord Toyota were very helpful and cooperative from the sells person to the financial manager. The provided the deal that I was looking for and a bit more! I visited two other Toyota dealerships and I am glad that I returned to Concord Toyota. Not only they had a variety of options, b...
May 6th I brought my car in because the GPS wasn't working right and I needed my tires rotated. Arvid took care of everything and ordered an new GPS under warranty I had. Good job!
Very friendly people out there. explain clearly what I need to fix on my truck. Thank you
I live in Hayward but use the Concord Toyota where I purchased my car and can't go anywhere else because they are just so awesome! Great customer services, wi-fi in a huge waiting space with several tables so I can comfortably work AND have coffee while waiting for my car to be served. What else can...
Got the work done right and on time. Friendly and up front with costs. Professional.
Not happy about my visit , could not get resolution to get problem resolved, such as re call of restraints and airbag issue, it is always hard to get appointment set, I gave my availability time and date, but they could not get me in, I was told to bring it yesterday and nothing happen, excused gi...
We bought the new Toyota Highlander from Amer. He's friendly and approachable compares to Toyota dealerships (Hayward and Santa Rosa). All the process went smoothly. Keep up the friendly services.
3:00 hours just oil changing.they did not wash my car.
Sam was excellent in helping me buy my first brand new car. He was not pushy and very informative on the lot.
Great customer service. Fun experience. Sales representatives were knowledgeable, experienced and very helpful.
After I bought my car they took a lot of time to walk me through everything very step by step with the new car features and maintenance. I a went to Concord Toyota through the Costco Prog...
I had my car towed in with a bad starter mid-morning, I was greeted by a service person, Tony, immediately and was in a shuttle home within 10 minutes. Tony phoned me a few hours later with a report on my vehicle and what was needed. I gave my okay and the car was ready by 5pm. I was treated kind...
I was late. I was still accommodated. Service there is always a pleasure.
Amer was fantastic!! He was very knowledgeable of the car. Amer was friendly and did not pressure the sale of the car. Amer did a great job.
Great service! Very accommodating staff! More power to Toyota Concord!
Very pleasant people and no sales pressure, going back-and forth from the sales rep to the finance manager to get your right price. I e-mailed the day before I showed up on what I wanted, I received a text and call the next day and set an appointment to see car & start the process already with the ...
It s amazing that such basic work on a car can take so long and cost so much. I need to make an appointment to get my oil changed, and it still takes 2-4 hours. Over $100 for oil? Really bro?
I explained my requirements by phone to Lisa P, and she found the vehicle I wanted the next day. I flew from San Diego to Oakland; was picked up at the airport; and was on my way home at 9:45am. My Tacoma was prepped, washed and fueled when I got there, and the paperwork and orientation was comple...
It must have been my lucky day! I had been looking around for a new car for a year. I walked into Concord Toyota and asked to see a salesman. Rolando Catalan was my man. So we went for a spin in an immaculate Camry Hybrid. Pre-owned and very few miles. It was top of the line. I wanted to think about...
Joseph was my SA for the day. He was extremely courteous. Even went above and beyond to deliver my spare key directly to me over an he away. Cheers to Joseph and his exceptional customer service.
Trying to speak to someone in the service department via phone is impossible. I've left message after message and never receive a call back. Very poor service. I've decided to cancel my scheduled service since I can't seem to get my questions answered. I'll go elsewhere from now on.
Sales associates are good and nice people but it is second time that I had really really bad experience with top management.
Lisa Piombo was able to find the exact color we wanted for our 2014 Highlander when others could not. She went beyond the norm for excellent sales service. She is knowledgeable, personable, and genuinely interested in getting you the exact Toyota you are seeking. She even helped us synch our smart p...
I had a pretty weird experience here and to summarize I think they were trying really hard to not sell me the car. Weird right? Let me explain. First off, I buy used cars all the time and work in the car industry so I get cars - trust me on this. I found a crazy deal for an 2016 Audi TT at this stor...
I was originally being helped by Zak. There was something a little off with his demeanor and service, so I asked to be switched to another sales agent. I had a great experience with Josh then after and left with the car I wanted.
Everybody was very cool and friendly. Our sales person was also very helpful and professional. He answer our questions and explained how is financing works in de France details.
My salesman Daniel was excellent. He was not pushy at all and could answer all my questions. He stayed late to accommodate my schedule and went the extra mile on multiple occasions to make the process smooth and quick. He was very personable and a pleasure to chat with.
My paperwork documented that the in cabin air filter was OK, it was not. It is dirty with debris and needs replacement. I guess I will have to go and buy a filter. I thought all of this was covered in my extra protection policy I purchased when I bought the vehicle. I'm disappointed that it was ...
Zack, Sales, and David, Finance, were very helpful, personal and professional despite a very late evening purchase. Both spoke very highly of their boss "Big Mike", which tells me they are a well organized team.
Beware. These folks are very nice when you are buying a car, but are completely unwilling to take responsibility for their mistakes. They sold us a car for $28k and they left the cap off the engine. By the time we discovered it, the engine needed to be steam-cleaned for $200. Concord Toyota admits i...
This dealership took such amazing care of me when I needed them. I came out of the house one morning to find a flat tire on my Prius. I called two other dealerships in the East Bay first, because they were closer to us, and both told me it would be a four hour wait IF they could take care of me at a...
Was originally referred to this dealership by Navy Federal. I didn't have any particular car in mind, and I ended up getting a certified used Prius in the end. The whole process was pretty smooth and not too pushy (for a dealership). Also, their financing actually beat Navy Federal's this time too.
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Bought a Camry SE recently. With the Costco auto purchasing program, it brought the price significantly lower than what I was able to find at most dealers. Worked with Jose at first and when I found out about the Costco auto purchasing program his colleague assisted with the purchase. Apart from the...
Servicing department is terrible. Keep an eye on their work performed
This is an updated review from one star to four stars. I've purchased a car through the Costco Auto Program at Concord Toyota in the past with Ryan Slusher. He was fantastic and made the process easy. Fast forward, four years later (May 2019), I went through the Costco Program again to purchase a To...
Have always had a wonderful experience here. It's easy to get an appointment and generally they're right on time!
Arvid has been my service advisor and he is the best.
Concord Toyota has been providing excellent service for me since 2013. I was able to schedule a same day appointment for a routine check up for my car and the work was finished within 2.5 hours. These guys are friendly and professional and I definitely recommend them for your service needs.
My experience with Concord Toyota was excellent. I arrived at the dealer at 8:30 AM and left with my new car at 10:30. Very smooth and professional service.
Very stressful, confusing, and a deal could not be worked out. Unfortunate. Also, we had an appointment with a particular sales associate, arranged in advance, and we were not notified that his hours were changed and he would not be in.
It was my first time coming to Concord Toyota for maintenance. My advisor, Gerald Ervin, was my favorite out of this visit. He was very thorough, friendly/ the best manners, and made sure I was taken care of through my visit from start to end. Would definitely come back
Super great experience with Concord Toyota, I had just bought a 2016 Scion that needed some service, they took care of that right away. However I had a mechanical accident which resulted in an inexperienced tow truck driver (unrelated to Toyota) cross wiring my battery jump, essentially frying my ca...
Good service for the sales name Javier,I like. but the the manager was mad about 20 minutes at least. So 4 star..
It was a seamless experience. There were a few people in the dealership who helped me out in the entire buying process - Mo, Robert and Angel. Mo was the rep who i met on the first day i went to the dealership. he discussed the different options and he processed the initial documents i signed. Rober...
Sorry for the length of this review, but I want to be detailed. Allow me to share my experience.
We drove from Sacramento to Concord to check out a Venza they had for sale. The day before my wife was in constant contact with the sales person scheduling our visit, because it's almost 1.5hr one way...
I bought a used Audi A4 from Concord Toyota and could not have been more pleased with their service. I found the car online in the morning, sent an email, was called back quickly, and negotiated a price and potential trade in value over the phone. I then drove 2 hours to pick up the car and was p...
I will never buy from this location. There were a ton of sales associates around but they were more interested in talking amongst themselves than helping anyone. My sales associate showed me one car then disappeared. After I looked at a total of three cars without her, I finally saw her talking to h...
Great service. No issues in completing maintenance of my car.
I wouldn't take my Toyota to any other dealership. Daric and the staff are friendly and very helpful. The waiting room is always clean and comfortable, with coffee waiting.
Tory Walton and Lisa Piombo are the BEST! We bought a Toyota Tacoma Prerunner from them on Monday and it was the smoothest, easiest transaction. The best part about buying a car from them is we felt no pressure to buy and they gave us a great deal. I will definitely go back to them next time I buy a...
This place was amazing the gentleman who helped us was so energetic and you could just feel the positive energy from him. He was a lot older , and a straight shooter. I wish I could remember his name because I would definitely recommend that If you are going to purchase a new car this is the place ...
Half of the staff are not wearing masks indoors. Had an appointment for a safety recall. After 1 hour of waiting (30 mins indoors), I have left. My first and last time here.
Edit: the dealer called. They state that they have a very good Covid-19 policy. However as the picture shows the staff is n...
This place is clean however the customer service is awful if you don t know the service person they will let you wait for a good while and ignoring the customer they pretending that they are so busy, busy talking and joking around to each other.
Just drove in! Within 4 hours I was a NEW Hybrid RAV owner! Everyone was friendly and professional. This is turning out to be the vehicle of my dreams. I can't wait to really get it out on the road!
Thank you Concord Toyota for the great customer service. Samuel Regacho was so helpful during our entire experience. He was knowledgeable, professional and you could tell he was a family man himself. When it came to start the financing part of our transaction, Bhupinder Garcha was very personable. H...
Just a great total experiance. Courteous, Knowledgeable, Fast and Thorough, just what everyone wants from their dealership.
They seemed to have a large selection of cars but no one was there to help us, so I have no comment on their service.
they were nice and accommodating till they get you a car sold. My car was financed and the finance manager knew it, yet they sent the pink slip to me where they should have sent it to the finance company, tried to get a hold of the finance manager and sales manager so this could be fixed, but, nobod...
Contacted "Big Mike" to present a trade-in towards the purchase of a Highlander. He assigned it to Lisa who was very responsive and attentive. We were able to reach an agreement over the phone so everything was ready for me when I got there (I live over two hours away). Do your homework ahead of ...
Great job by your staff! I can always depend on your staff to complete my routine maintenance in a timely manner!
I was very happy with the service. Costco first sent me to City Toyota but they said they could not get me a black Corolla Nightshade Hatchback for a month or two. You did it in 24 hours! Everything went smoothly. Kelli made it easy and picked us up at BART. Thank you.
I brought my car to Concord Toyota to have it serviced recently because of a safety recall notice I received from Toyota and was very please at the friendly professionalism of the people I encountered there. This consistently has been my experience every time I've brought my car there. I've purchase...
At my dad s suggestion I purchased my first vehicle here recently, Jeep Cherokee. the only complaint I could have had is the wait for the financial part, not that I had expected to be in and out within the hour but by the time I came here I was annoyed in their defense it was because I had already b...
Singh answered my online request in less than two minutes. He was SO nice throughout the entire process, letting me drive "my" new-to-me Mustang for over an hour while I ran it by my two adult sons to get their thumbs up. He even helped me transfer a whole ton of stuff from the trunk of my rental ca...
Nice place with good waiting area which has free hot drinks, TV and charging station, workers are mostly nice and friendly. Only downside is it could take long time for big jobs
I went in knowing exactly what I wanted and the whole team worked with me to get it. There was no real fuss and they answered all my questions. The test drive was great and I'm supremely satisfied with my car.
Sales associate Rodney Johnson was very helpful and knowledgeable about the car i was interesded in. For such a young associate he had very good customer service skills and i recommend anyone looking to purchase a car go to Concord Toyota and ask for Rodney Johnson.
Excellent easy purchase of our new 2020 Toyota Tacoma 4x4 TRD sport
After a terrible experience of AutoNation Toyota Hayward, we had a amazing experience with Concord Toyota especially our salesman Robert Schoevaars. He listen to what we were looking for. Showed us a couple of options. Never felt pressured. Coming to a final price was easy and with little stress. ...
Really liked the atmosphere there. No pressure salesmen. We dealt with Ahmad the first day day and Stanley the next 2 days before we bought our Sienna. We were only going to look at a couple vehicles to get an general idea of what we were going to buy, but we ended up test driving and finding a mini...
We were getting ready to take a fairly long trip using the car, a 2013 Avalon Hybrid, so decided to go in for the 25K Service early, at about 23K. Service went fine, the only problem is that the car's computer reminder for the service continues to pop up, despite the fact that the service has alrea...
Very happy with the service I received. I will certainly continue to take my vehicle to this location.
Staff and our sales person, Eva, friendly, knowledgeable, took the time to answer all our question, most importantly not a hard sale.
Will recommend Concord Toyota and Eva to our friends
Eva, thanks again
Kunle was my salesman. I was introduced to him via the Costco auto program. He met our needs and offered us a great deal for my Toyota 4Runner. We bought a 2021 Toyota Sienna XSE hybrid and he made the process very quick and efficient: from start to finish. I did however leave feeling a bit uncomfor...
I always get get service for my car at Concord Toyota. Arvid is my service manager and he's always polite and get things done quickly. I highly recommend Concord Toyota for buying and maintaining your Toyota!!