Contacted "Big Mike" to present a trade-in towards...

Contacted "Big Mike" to present a trade-in towards the purchase of a Highlander. He assigned it to Lisa who was very responsive and attentive. We were able to reach an agreement over the phone so everything was ready for me when I got there (I live over two hours away). Do your homework ahead of time, present your justifications (data) for your offer and you'll find them very reasonable. No surprises or "gotcha's", best new car purchase experience ever.