This dealership took such amazing care of me when ...

This dealership took such amazing care of me when I needed them. I came out of the house one morning to find a flat tire on my Prius. I called two other dealerships in the East Bay first, because they were closer to us, and both told me it would be a four hour wait IF they could take care of me at all.

Concord Toyota said, "Sure, bring it in, and we'll do our best to get you taken care of within an hour-and-a-half;" and they did.

Paul was my main contact and the entire process was smooth. They were wonderful to deal with and I highly recommend this dealership.During the time we waited, someone came out and checked in with us every 20 mins or so and let us know the status. The level of "touch" was impressive. I will definitely be going back.

Please know, we are originally from San Francisco and we do love the dealership on Geary Blvd., Service Manager Mike Kandola, and his team, so please know these feelings are truly heartfelt. We live in Lafayette and have driven all the way in to the city in the past to SF for our regular service. This was an emergency and we are extremely grateful that Concord Toyota was there to help us when we needed them.