Randomness T&TReview ofConcord Toyota
At my dad s suggestion I purchased my first vehicl...
At my dad s suggestion I purchased my first vehicle here recently, Jeep Cherokee. the only complaint I could have had is the wait for the financial part, not that I had expected to be in and out within the hour but by the time I came here I was annoyed in their defense it was because I had already been to the nearby CarMax and was told the wait would be 45 minutes which it wasn t, (more like 1.5 hours) went to another dealer and had the worst experience I ve had interacting with a sales person; so by the time I got here I was burned out. The Sales Rep Joseph was quick to help me asked me the qualifying questions; model I was interested in what my price range was, and wether I was buying or financing, and was very transparent about the availability (was the one and only). Unlike the experience at the other dealer the sales rep did not try and sell me on a different vehicle, but as it was the only one available if I had another choice which I did but I was definitely set on the Cherokee.
As I did with the other dealer I asked what the out the door price was and he said it would be this amount but insisted it an estimate that my credit would determine what the full OTD price would be, big comparison to the other dealer where that sales manager did not want to give me a price. He put in all the numbers gave me what the value would be with the GAP and extended warranty, I wasn t entirely sold on the extended warranty at first, but in the end having mentioned the coverage covered something I ve had go out in my last 2 cars I was sold. Overall my interaction with Joseph didn t feel at all like he was selling me anything, but instead assisting me in purchasing my first vehicle. I work in sales as well and this is how I hope to sell.

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