Was originally referred to this dealership by Navy...

Was originally referred to this dealership by Navy Federal. I didn't have any particular car in mind, and I ended up getting a certified used Prius in the end. The whole process was pretty smooth and not too pushy (for a dealership). Also, their financing actually beat Navy Federal's this time too.

After the purchase, I had to bring the car in for an alarm install as well as a minor repair to the plastic of one of the light fixtures. On my way home, I also discovered the car pulling to the right slightly - something I hadn't noticed on the test drive. I called their service department and Ami added an alignment check to the appointment.

I moved to San Jose, so getting up to Concord on a weekday was tough. Ami set me up with a rental car and arranged for me to pick up my car outside normal service hours. They did not have the part for the light so I had to schedule another appointment after they had ordered it. Also, I noticed the car still pulling to the right after they fixed the alignment. When I told Ami about this, she was very receptive and assured me they would make it right.

Ami was super helpful making another appointment that worked with my schedule, and getting a rental car again for me. They replaced the light and the tires, and the alignment is perfect now.

Thanks Ami and Concord Toyota for the smooth and thorough service!