This is an updated review from one star to four st...

This is an updated review from one star to four stars. I've purchased a car through the Costco Auto Program at Concord Toyota in the past with Ryan Slusher. He was fantastic and made the process easy. Fast forward, four years later (May 2019), I went through the Costco Program again to purchase a Toyota Corolla Hybrid at Concord Toyota. I was contacted immediately and was scheduled for a test drive. Upon arrival, there was a friendly gentleman who greeted me and asked if he can assist me. He went to get the sales person, Lisa Piombo. The test drive was quick and easy. I liked the car and was ready to buy. I told her that I want to buy through the Costco pricing. She did not provide me with the pricing sheet and quickly looked in a binder (she did not show me what was inside the binder) and stated that it was $100 off the invoice pricing. Feeling uneasy, I asked if she was sure. She said yes. I trusted her, so I signed all the contracts. I took the car off the lot. I had a bad feeling, so I contacted Costco and the General Manager, Big Mike, at Concord Toyota. While Costco was working on confirming the pricing for me, Big Mike quickly took initiative to make the situation correct. He apologized for the inconvenience and how the situation was mishandled. He refunded me the difference for the Costco pricing immediately, and compensated me $245 for my time. He was truly professional. For that reason, I would return to Concord Toyota. I would definitely never buy with Lisa Pimobo again though.