I dont even want to give ONE star but I have no choice. SAVE YOURSELF DO NOT GET OPTIMUM CABLEVISION ALTICE YOU WILL REGRET IT!!!!! WORST customer service I've EVER dealt with bill increases every three months service is lost more than it should be internet is slow for the price just overall terribl...
The worst customer service! I would give them a zero!
I cancelled my service in July 2017. While speaking to the representative, they informed me I simply had to return the equipment and it would be my "prerogative" if I wanted to pay the balance. I even questioned him twice to make sure I understo...
Getting service seems to be impossible. After literally a week of playing phone tag with customer service (!), I finally reached someone who told me I had to go to an in-person store to get the support I needed.
I have tried calling this store - the closest, being an hour away from me - and all I...
for the past 2 weeks, myself and my neighbors have been losing tv EVERY afternoon. Multiple service calls have been made to our area and were told it's fixed...WELL ITS NOT, then when you try to call you sit on a continuous loop with the computer trying to reset your box. Im done and am switching t...
Covid19 site update says they're open on Saturdays but it's bs. Closed.
Overall a good experience with Optimum. I would use them again.
Bill just went up 30.00 this month....same service. Guess we are going elsewhere....
The young man who helped me was very helpful. The skill sets of the customer facing staff have improved since last years visit.
Possibly the worse internet provider. Zero customer service their automated like will just simply tell you no service in your area then hang up. I content my have breaks in service 6+ times a day and no resolution to this. If you have the option for literally any other provider, take it. I would giv...
Had issues with channels that I was not receiving. Returned the cable box THREE times within the past 6 months. Still not working correctly, so they suggest a service tech comes out to see what going on. They tell me there "MAY" be an $80 service charge "IF THE PROBLEM IS ON THE HOMEOWNER'S END" Fin...
The customer service is non existent, tried getting a person on the phone for a simple billing question, waiting time, 45 minutes.
But no worries, we will call you back! Waited over 2 hours, nothing..
So decided to just cut cable, will drive to the Wappingers office, return my boxes and remotes, a...
The worst service possible, in every conceivable way. They hate their customers.
THEY ARE TERRIBLE!!!!
Worse customer service and worse service in general!
Its a whole scam because they stole my money!
I wish I didn't have to put 1 star because they don't deserve any!!
Outrageous prices and signal always week. Tv pixelated. They have been out several times and always a different excuse
This company is so bad. Asked then to set up another rotor in my home. They told me they couldn't do that only could put one in if I got a phone. They also promise you a $50 gift card when signing up. They give you excuse to why they won't be sending you one. There app isn't very good either very di...
This company is completely horrible. I am a new customer. I ve had 2 techs at my apartment 2x this week to run a new wire. It seems like they do not want to do their job. Customer service was horrible. I wanted a tech back yesterday to install the new wire. They were doing to charge me an 80$ fee fo...
Every problem I have called there with has somehow been my fault. Wether it was the equipment they provided me with. Or that I have a dead zone in my very compact town house that they just can t do anything about. And the internet just stops to the whole house and has to reset a few times a day, tha...
Just give me my money! Cancelled service and was due balance refund. They paid this with a wire card. Usage of this card is limited. It didn't work at a local restaurant. Annoying, time consuming directions on the back of the card to opt. out and get your money back. Its clear to me Optimum / Altice...
It cost, no doubt, but HELL I have had them all, and the service is the best
Worst service ever. In our area it s the only option. Soooooooooo bad
Worst service ever. While the internet disconnects 5-10 times a day they refuse to fix anything but charge you for everything. Sadly they're the only provider for Hyde Park so I can't get away from them
Liars, thieves, incompetants and rude - any other service company would be NO more. Why are they still around ?
I gave a salesman that came to my door a $50
deposit. He gave me a receipt. He also told me I'd get free Netflix, this was a year ago. They couldn't locate my deposit and said they em...
Cablevision has an inferior channel lineup. Cablevision does not offer their clients One America News Network (OANN), VERIZON DOES.
When I asked cablevision why and what has to happen for them to add it to their lineup, Amanda (a customer service rep.) and the manager Shaun said they have never o...
Fast Customer Service and staff was very Professional & Courteous, Never a Problem at this store.
People here are friendly and accomadating except for an occasional line it's a joy to do business jete
The company has been forcing us to pay late fees and refuse to work with our income dates. Like many people we are on Disability and just barely make ends meet. We get fed lies about free promotional offers and we have been getting throttled. The service after first timer promotions are fine and you...
Waited 45 minutes on hold and a terribly rude man would not even listen to my reason for calling which was technical. He clearly did not know what I was saying as it was over his head and he had no patience or listening skills. NO LISTENING and rude from hello. Did I mention rude yet? I thanked hi...
Person was very rude and argued about a simple task! I just wanted a second cable box and when I got Home woman forgot to put power cord in bag!
Stood in heat online for 1 hour to swap my box out. They said it would work when I got home.
Hooked it up and nothing.
Had to call and wait on hold. After 2 hours finally it worked
Optimum has really taken a turn for the worse since the Dolans sold to this money hungry French company who takes our American dollars and invests it over seas in it's already failing telecommunications monopoly. Finally leaving after years. Today is my last day! I called them last week to cancel m...
My tv went down on a Thursday an they told me it was a bad box I went out Friday an got the new box from them installed that evening guess what it didn't fix the problem I call again they told Me that they will set me up for Service on Tuesday or Wed I told them to forget it with rangers play off g...
Awful every time.
Standing outside the door at 8:30 am and even though they are supposed to be open for business the doors are locked.
Employees keep walking by and when asked a question, they just keep walking to the trucks.
I've been trying to speak with a supervisor for over a month to have my bill adjusted and then today service gets disconnected until I paid. If it wasn't for my children needing the internet to do schoolwork I would not be with optimum any more. Poor customer service and not professional at all.
I visited to exchange the router, it was quick and easy.
Good service , stay away from the Alltice mobile cell phone , service is lousy
Hate the service but I don t have any other choice go capitalism
Walked in with a broken cable box and walked out 5 minutes later with a new one.
Very disappointed with Service.
Thinking of switching to an another carrier.
HORRIFIC customer service experience, both on the phone and in person. They all have different information in their "system" and can never provide clear answers, yet are all confident that they know the answers. As another reviewer mentioned, supervisors never return calls. Specifically a woman name...
We are having awful service with Optimum ... our internet, tv, and phone haven t worked in several days and we can t get anyone to come out to repair our service. We keep getting routed to an automated system that wants us to reset the modem.. We have reset the dang thing so many times it should b...
Awful awful customer service. These people are a complete rip off. And to get a human on the phone is absolutely almost impossible. The sarcasm and talking over a customer while trying to explain the issue is unacceptable. And the information they ask for over the phone is obsurd- since you have alr...
Optimum is horrible!!! They switched to an Altice line factor & it doesn t work!!!! Don t waste your money!
If I knew I would have to go with Optimum, I honestly wouldnt have moved to our new apartment. I miss Verizon FIOS!
We chose the basic internet and TV package for $64.99 with the Altice one box. They even broke it down and told me with taxes and fees, my bill would be $100 a month. On the day of ...
Deplorable Customer Service. Knowingly imposing fraudulent fees to our accounts, because they know we have no other provider available in our town.
Please avoid Optimum services at all costs. They charge me for faster internet (it s not) and struggle to keep even a basic connection live. My service is SLOW when it s even on. The connection drops at least 10 times a day. Many times when I m on an important client call. You can never get through...
I have a business and a residential account with this company. I cannot seem to get a hold of a single rep. from the united states. I have asked to speak directly to my local office and never got there. I was on hold two days ago for over an hour. Today for over 20 minutes only to be disconnected wi...
I like wifi. Who doesn't? And if this wifi is cheaper than Verizon wifi why would you not want this one. Quick tip . Verizon is the corporate version of lucifer
Terrible customer service, possibly the most frustrating experience with customer service I have ever had.
I called to inquire about a bill and get details as to what I was being billed for, spoke to 4 different people now, the first person could not answer my questions so I asked for a superviso...
Terrible customer service both on the phone and in the field. I'm no longer a subscriber.
Bad customer service. You have to call like 6 times before you get someone that knows how to help you. Their new equipment blows. I had a tech at my house almost monthly dealing with cable problems.
Internet goes down on a daily basis. 5-10 times throughout the day. Phone service not so much. But there are times I call my parents and they tell me the phone didn t ring. New phones. But same unreliable service.
A class action is going to be started soon because if you are going to provide ser...
Worst customer service ever. This company should be shut down it's a fraudulent company that does not right their wrongs. If I could leave 0 stars I would. Over charged us for the wrong services and my husband and I have spent hours trying to resolve the situation. No supervisors ever get back to us...
The worst service and customer service I have ever experienced. I m done with this company.
worst internet in the area it never works, they overcharge, i average 1mb of download speed and .9 mb (WIRED) of upload. actually terrible.
Very poor service. Too high prices. No communication. Funny that over 30 years a customer has no regards to this company. Shutting off internet when only owing current month during Covid 19 is unexcusable. Hey do you not realize people are working from home and rely on your services or is it all abo...
The associates here are very rude! They did not want to help me at all with my problem. The problem was not rectified and they told me that I have to call the 800 number now...again...after waiting on hold for 50 minutes. All the bad reviews regarding this location is true. I'm going to cancel my ...
Due to the HURRICANE. I think optimum did very well, considering all the destruction around the area
The local office literally never answers. There is a callback option which either results in a robot calling back just to hang up, or nothing at all. I have 2 different balances for my bill and cannot clarify which is correct or why. Even the automated online robot said it would get a human helper a...
My wife double paid a bill, then the extra payment that she can prove came out of her bank account, was never refunded nor was it posted to her account. After numerous phone calls and numerous times that they hung up on her, they still have not resolved anything. This is by far the absolute worst in...
More than 15 year customer and I called to cut service due to moving and they making me pay service for another 3.5 weeks(end of billing cycle) Why would I pay for services not being used. I'm moving!! If I knew I would of cut it 5 days ago when my new cycle was starting.. wth Bunch of scammers.
Do not ever use optimum! They were rude on the phone and even insulted me and cursed at me! They made me wait for a extra instal for 3 months then said that they never put it through! Report them to the attorney general!
They are the WORST! I MOVED AND CANCELLED MY SERVICE ON OCT 24 BUT CUSTOMER SERVICE(WHICH ARE RUDE AND TERRIBLE) TELLS ME I WILL BE BILLED UNTIL NOVEMBER 15 BECAUSE THAT WAS WHEN MY BILLING CYCLE ENDED! UM ARE U KIDDING ME! I SAYS SO WHAT IF SOMEONE GETS IN HERE AND HOOKS UP TO MY OLD CONNECTION AND...
Avoid Optimum service at all cost, if possible. I had a service call a couple of weeks ago and was told that if the problem was on the outside, it would be covered, but if it was on the inside I would be charged $80. The guy came, removed all inside cables and checked the signal coming from the outs...
Service is a ripoff and customer service is terrible.
It's ok, clean environment and well organized. Staff look a little stressed, but always helpful.
Disgusting customer service representative nasty and disrespectful. If I could give zero stars I would!!
They are just like all media companies they overcharge the only good thing is no yearly contract and the employees are friendly & helpful.
Optimum is based mostly in Long Island and we are forgotten up here in the Hudson Valley, their ads say multiple wifi locations NOT HERE. I used their app to fi...
What a scam they run canceled serviced today due to selling a house and they told me I have to pay the rest of the month due to the billing cycle. Meanwhile they double dip when the new people move in on Friday. What a scam they run.
It wasn't the gentlemen behind the counter fault but this whole set up is an absolute disaster. The wait was about 30 minutes to get in to simply drop off equipment. Two customers in at a time. Optimum is not a fan of customer service. I would avoid going if at all possible.
Quick in and out service. Needed to change our box. Received new box and remote and batteries. Excellent helpful customer service reps.
Wish I could give 0 stars. Horrible customer service experience.