Robert F. Ventura

Review of Cablevision - Optimum

Liars, thieves, incompetants and rude - any other ...

Liars, thieves, incompetants and rude - any other service company would be NO more. Why are they still around ?

I gave a salesman that came to my door a $50
deposit. He gave me a receipt. He also told me I'd get free Netflix, this was a year ago. They couldn't locate my deposit and said they emailed my Netflix info. HUGE BS on both counts, they basically ripped me off. Call customer service and you get switched from one Latin operator to the next, each a little harder to understand as you go up the supervisor ladder.

The last supervisor I talked to said, the company doesn't care about us, the workers why would we care about you ? I had him repeat it twice more times, I couldn't believe the level of non-caring equaled their level of incompetacy.

So you'd think going there in person, they'd be good. Right ? Nope. No way to talk to a Supervisor, no supervisors in the company office where there are hundreds of drivers representing their product and no way to expedite the problem even though I was the only person in the line. I was told to "GO HOME AND CALL CUSTOMER SERVICE AND ASK FOR A SUPERVISOR!?!?"

If you want cheap price with absolutely NO real customer service, any CS you do run into is from incompetant and/or rude people then this is the cable company for you.

They stole money from me, lied about service, never issued outage credits when service was down for days.

SEEMS APROPOS THAT A FRENCH COMPANY OWNS THEM, THEY CONTINUE TO BE RUDE AND NASTY TO AMERICANS JUST LIKE THEY DO IN PARIS.

I lost Cable, Phone and Internet for 5 days and they couldn't care a less. This company is light years from Verizon. I'm sorry I switched but save $100 a month was too much of a savings.

I don't believe they train their people to do anything more that punch a keyboard and give customers replacement equipment. Rude, untrained people can't even explain their own equipment registration process completely. When a problem comes up, you must call and wait on the phone for 30 mins to an hour. So why go into the store ???