John D

Review of Cablevision - Optimum

The worst customer service! I would give them a ze...

The worst customer service! I would give them a zero!
I cancelled my service in July 2017. While speaking to the representative, they informed me I simply had to return the equipment and it would be my "prerogative" if I wanted to pay the balance. I even questioned him twice to make sure I understood him correctly.
I returned my equipment the next day.
A few weeks later, I get a call from optimum stating I owe a balance. After speaking to two supervisors (who listened to the recorded conversation) and one representative, all admit in an indirect way that I was misinformed by the optimum representative.
8 months later, I get a call from a collections department looking for a payment.
As someone who has worked in customer service for 20 years, I am shocked this company wouldn't apologize to me, admit their was a mistake made on their end, and honor a zero balance.