Jason DePalma

Review of Cablevision - Optimum

Terrible customer service, possibly the most frust...

Terrible customer service, possibly the most frustrating experience with customer service I have ever had.

I called to inquire about a bill and get details as to what I was being billed for, spoke to 4 different people now, the first person could not answer my questions so I asked for a supervisor. After being put on brief hold 9 times, I was put on an eternal hold and then randomly disconnected, without ever speaking to someone else. The second person I spoke to yelled at me over the phone in a language that was not English (thank you Tarmash?) and when I asked to speak to his supervisor was rudely hung up on again without ever speaking to another person. The third person over the phone was much more understanding and gave me some information, but told me she couldn t do anything for me because my account was cancelled. She suggested to go to the Optimum store for better assistance, so I did. The customer service rep looked into my issue, but kept talking over me, not hearing anything I said.

If the customer service reps don t notate your account, then I guess it didn t happen. Your word means absolutely nothing to these people.

On top of intermittent service interruptions (which is why I found a different service provider) the horrible customer service has left me with a taste so bitter that I wouldn t want to try any other products or services they provide.

I would give this zero stars, but the system will not accept anything less than 1 Star.