HORRIFIC customer service experience, both on the ...

HORRIFIC customer service experience, both on the phone and in person. They all have different information in their "system" and can never provide clear answers, yet are all confident that they know the answers. As another reviewer mentioned, supervisors never return calls. Specifically a woman named EMAN at this Wappingers location was VERY condescending - kept cutting me off before I could clearly and fully describe my situation and claimed that because she worked there for 20 years she therefore MUST know the issue, even though I'd already spent a month and several hours talking with various Optimum customer service reps, none of whom were able to sufficiently help and all gave me different information. She raised her voice at me, had a terrible attitude, and told me that we shouldn't rely on the Optimum customer service representatives (in store or over the phone) to give us the most accurate information about our accounts!! Then who are we supposed to ask!?! So much for customer service - completely useless!

Be sure to follow your account closely because they will add on fees, tell you can remove them if you contact customer service,, then charge you an additional fee if you don't pay the fee they promised you you could remove. So glad our account is closed, and hope to never work with them again.