Kaitlyn M

Review of Cablevision - Optimum

If I knew I would have to go with Optimum, I hones...

If I knew I would have to go with Optimum, I honestly wouldnt have moved to our new apartment. I miss Verizon FIOS!

We chose the basic internet and TV package for $64.99 with the Altice one box. They even broke it down and told me with taxes and fees, my bill would be $100 a month. On the day of installation, The tech came 30 min after the 4 hour window, completed the install and says "I know you're paying for Altice box, but I didn't have any to bring, so now you have two boxes." - I didn't care how many boxes I had, but I needed them to adjust the bill accordingly. The customer service rep told me they cannot adjust the bill, but would send a new tech to come and give me the right box. They finally did.

Every single time I turn on my TV, I have to unplug the box and plug it back in to re set it. For whatever reason, it doesn't work. On top of that, the $64.99 was complete bull. My bill is $150 each month. Including a $10 sports package fee that I didnt ask for and dont use. The next service rep I spoke to says there is nothing I can do to lower the bill and that everyone pays for the sports package (?), so I asked to cancel the TV and SHE WOULDNT DO IT! She simply refused. I will be calling again to speak to someone who can help me. I am not paying $150 for slow internet and a broken Altice box. I am paying $50 more than what I signed up for.

The next issue I have is that twice now, i have set up a payment but yet no money is taken out. I go back on the website and it says my payments were unsuccessful and that my bill is past due.

I've never seen such poor service in my life. I STRONGLY advice you to avoid Optimum if you can.