Avoid Optimum service at all cost, if possible. I ...

Avoid Optimum service at all cost, if possible. I had a service call a couple of weeks ago and was told that if the problem was on the outside, it would be covered, but if it was on the inside I would be charged $80. The guy came, removed all inside cables and checked the signal coming from the outside and he wasn't able to get a response. He spent roughly 30 minutes outside checking a cable box in the front of the house and then in the back of the house, then he got a signal. Looked at one of my interior cables and decided it looked old and "could cause intermittent disruptions" so he replaced it and left in such a hurry that he didn't re-cover the wall outlets that the cable is connected to, nor the outside cable box. He also left tools at my house which I called him about and he later text me to say he'd come get them, but never did. Finally, the next day I get a "Work Order" that says I will be charged $80 which also had a forged "Customer Signature" on the bottom because I never saw that work order.

I called Optimum and the first representative I spoke to agreed that I shouldn't be paying the $80 because he clearly did work on the outside and anything he "fixed" on the inside was not actually broken. That cable he replaced is fine. She said someone from service would call me within a week to talk about it. That call never happened. So I called back and just got off the phone with a different representative who stated he wouldn't credit me because the work order claimed he did some work on the inside of the house. It does say he did work on the inside of the house, but he's also lying about what the actual problem is. Basic problem solving here, if you check the line coming into the house and don't get a signal, then spend 30+ minutes outside replacing things and suddenly the signal is working, the problem was on the outside. Now I'm being billed an extra $86.50 because this company is completely dishonest.

Verizon is working on getting Fios in our area and I will be switching the second its available.

EDIT: I filed a complaint with the NY DPS and a customer representative from Cablevision called and we discussed the matter. This led to a direct call from a supervisor from Service and we discussed the situation as well and he is crediting me the $80 charge back as well as sending someone out to re-attach the cover of the outside cable box that was left open as well as collect the tools that were left.

I have updated the review to 3 stars to reflect their willingness to help, but I did have to escalate the matter through the NY DPS to get to this point which seems unnecessary.

EDIT 2: It has now been a few months and no credit was ever applied to my account. I am once again reducing my rating to 1 star as I have still been charged a service fee for an issue outside of my home which is not acceptable.