Buckeye CableSystem

2.3 · 313 reviews
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Serelor
Reviews 1
2020-09-27 21:31

Everything you expect out of a cable/ISP Monopoly,...

Everything you expect out of a cable/ISP Monopoly, Buckeye will give you. Raised monthly rates, hour plus long customer service hold times, sub-par speeds, the works. And it'll stay that way because your choice is realistically only them unless you're able to get with AT&T or Spectrum. What I can sa...

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kayla durden
Reviews 1
2020-09-18 12:51

Robert with the braids was amazing!!!!! He came ou...

Robert with the braids was amazing!!!!! He came out, and on top of it being very late, required whatever horrible job the other guy did and even fixed our modem so my babies nursery camera now works! After almost a year of horrible service!!!! And he was so funny and nice! After a horrible day he ma...

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Chris Koester
Reviews 1
2020-09-18 04:39

Tech-support over the phone was very helpful and i...

Tech-support over the phone was very helpful and informative. It could ve been a nightmare. It was not. Going into the Talmage Road location was simple easy and quick. Beautiful store neat clean and professional service.

I ve had the service for three years. Their outages are in line with the nat...

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Grace Church
Reviews 1
2020-09-17 05:58

Was very displeased when they increased my already...

Was very displeased when they increased my already high bill by 11.00 a month without giving any notice, just charge what you want and hopefully the customer won't notice.Was told they have nothing to do with the programming but the shows are never ending repeats you'd think being a cable provider ...

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Wes
Reviews 1
2020-09-15 06:34

They never tell you when they're going to knock ou...

They never tell you when they're going to knock out your services to do their maintenance, they just wait until you call and leave an automated message for you to listen to. And if you have any kind of problem that requires a tech to come to your home, you'll be waiting at least a week.

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Aliaksandr Amialchuk
Reviews 1
2020-09-15 00:12

This is the most mismanaged company I have seen. I...

This is the most mismanaged company I have seen. It took me a month and hours talking to their multiple representatives to finally port my phone number to another provider. AND they charged me for using my landline for a whole month while it wasn't even working. They outsources their chat support an...

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Reyna Lajiness
Reviews 1
2020-09-04 17:59

Waited on hold for hours at a time. Signed up for...

Waited on hold for hours at a time. Signed up for call back system and never heard back! Finally after a week of waiting for a technician to help (and given a window of 3-5pm) technician is late! All this after an update on the system, which also crashed my business system and cost me paying an ...

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Jeffrey Camp
Reviews 1
2020-09-04 09:13

Here we are again... up at off peak hours and the ...

Here we are again... up at off peak hours and the internet is complete garbage. Speeds throttled down to unusable levels. Loss of service completely. This company is the worst. ZERO communication with regards to service outages and ZERO communication when scheduled maintenance will take place. To ba...

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Adam Jesionowski
Reviews 1
2020-08-28 07:57

Absolute joke of an ISP. Main reason they haven't...

Absolute joke of an ISP. Main reason they haven't gone out of business is the fact that they have a monopoly over so much of NW Ohio. If you have ANY other option, I implore you to take it over Buckeye. They NEED to be driven out of town.

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Barbara Carpenter
Reviews 1
2020-08-26 22:42

I was with Buckeye for over 20 yrs service was gre...

I was with Buckeye for over 20 yrs service was great fast friendly and seldom needed. the only reason I left was the cost, and it kept rising. when I called to say I just could not pay the next increase they said OK. Not even an offer to discuss options. I am on social security and I wish they had ...

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Aaron Cowell
Reviews 1
2020-08-23 04:45

Living in Sylvania, I do not have other options fo...

Living in Sylvania, I do not have other options for high speed internet. I pay way more than I should for a service that works about 65% of the time. When I call and talk to a service tech, after being on hold for 45minutes after being told the wait is 7minutes, they tell me to reset the router, wh...

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SHE
Reviews 1
2020-08-23 03:19

Buckeye increased my bill by 10 dollars a month a ...

Buckeye increased my bill by 10 dollars a month a few months ago to be able to implement upgrades and higher speeds. However, I swear ever since they increased price, internet speeds haven t been any quicker and now my internet is going out at least once a week for an hour at a time. I called regard...

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Madison Ohio
Reviews 1
2020-08-21 09:46

The tech, Danny, was amazing! He knew exactly what...

The tech, Danny, was amazing! He knew exactly what he was doing, was personable and professional. Its the whole experience, everyone needs internet and most all internet is the same, but what makes Buckeye different is the relationship that comes with it. Danny was awesome, what a guy, and Buckeye B...

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Justin Stevens
Reviews 1
2020-08-18 00:37

We have to reset our router everyday just to get i...

We have to reset our router everyday just to get it to work. We don't use it for more than a PS4 and our laptop occasionally. They never call you back. The wait times are terrible. If you get behind on a bill the choke your service instead of just calling you. Doesn't matter if you buy a better pack...

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aMaized2no EffWhatYouThought
Reviews 1
2020-08-17 07:12

If I could give a NO STAR I WOULD! Over priced ser...

If I could give a NO STAR I WOULD! Over priced service.... had only internet service, prices kept going up, called to try to get a cheaper plan, the lady on the other end kept telling me she couldn t make any provisions on/ or for a different plan, so I hung up and called a competitors company, got ...

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Matthew Fuelling
Reviews 1
2020-08-17 06:30

The service is non-existent! I'm paying way too mu...

The service is non-existent! I'm paying way too much for nothing. Customer service... What is up with that? Phones are never answered, chats are left on hold, and problems are always minimized. If only I had another option for internet in my area. What a joke.

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Robin G
Reviews 1
2020-08-17 04:06

Switched over to Buckeye when we moved in November...

Switched over to Buckeye when we moved in November 2018. Have had the worse experience ever. I have to call at least 2 times a month to have it reset, just to get it to work. And they are always trying to sell more products. Who in their right mind would buy more products from a company that can t g...

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Sandy Rogowski
Reviews 1
2020-08-16 23:45

We have had several modems replaced in addition Ti...

We have had several modems replaced in addition TiVo is continually going completely out.cable lines replaced again and still TiVo goes out. Having to continually unplug the box and reload the application. Terrible not satisfied with the the TiVo. Service technicians twice they came out they are gre...

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Reed Mellgren
Reviews 1
2020-08-16 05:50

My budget has been tightening, Contacted customer...

My budget has been tightening, Contacted customer support about reducing monthly cost. Decided on reducing my speed down to 25Mbps and data to 250Gb. Also discussed purchasing my own modem to get rid of the $10.00 rental fee for the refurbished modem that i was rebooting once a day to remain conn...

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Stephen Westrick
Reviews 1
2020-08-15 21:09

I have subscribed to buckeye cable since before 19...

I have subscribed to buckeye cable since before 1987, over 30 years. I lost my remote and went to Buckeye Cable store to get another one. They said we can give you one for $10. I daid hold on a minute, I am paying $1,000/yr for cable service and cannot access different channels the remote and you'r...

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Glynis Machaterre
Reviews 1
2020-08-13 03:20

Well they did a wonderful job taking back my equip...

Well they did a wonderful job taking back my equipment and helping me settle my final bill I truly do not want to become a buck a cable customer again way too expensive in there are many other options out there. I do understand that they are a large local employer but especially in these times with ...

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Lyn Cordell
Reviews 1
2020-08-12 09:17

Brandon and Aquil helped us tremendously. They tre...

Brandon and Aquil helped us tremendously. They treated me with respect and fixed the issue. I took one star off because I wished that Buckeye as a company had not updated their system to the point of my modem no longer working requiring me to obtain a new modem and after two weeks of dealing with th...

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Jarrad Whited
Reviews 1
2020-08-11 19:52

Was forced into buying this based off of where I l...

Was forced into buying this based off of where I live. It s overpriced and the Internet is trash. The two stars I do give is for the employee that installed my equipment because he did a phenomenal job and was very friendly. Updated to one star because after I posted this review it got substantially...

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Anna Witt
Reviews 1
2020-08-10 14:12

If you rent a modem from them, when you want to di...

If you rent a modem from them, when you want to disconnect service, the only way to do it is to go in the store. They don't let you do it over the phone or Internet because they require you to physically drop off the modem in person. They only have three employees working and I waited at the store f...

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Jen H
Reviews 1
2020-08-10 12:36

CONSTANTLY lose internet service in Sylvania Ohio ...

CONSTANTLY lose internet service in Sylvania Ohio with Buckeye! I mean sometimes 2-3 times per week for extended times with multiple shorter interruptions in between. Unfortunately there are no other cable internet options in our neighborhood. Very pricy when you compare to services available in ot...

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vickie carr
Reviews 1
2020-08-07 13:17

No sign saying " buckeye broadband " it took me Al...

No sign saying " buckeye broadband " it took me Allmost 2 hrs to find the place I would have never found it *f it wasn't for 1 person out of 6 that new it was under the name buckeye brainacs. Put a sign out that says BUCKEYE BROADBAND.

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rifat hossain
Reviews 1
2020-08-06 00:39

Worst Service Provider and Customer service. Packa...

Worst Service Provider and Customer service. Packages depends on person to person and they never clarify why this happened. I have paid 20 bucks after cancellation of my connection. Speed is horrible and they are taking 10 bucks in every month for the router. I will not recommend anyone to take thei...

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Marcia Miller
Reviews 1
2020-08-03 13:30

Went there for a class. Lady said bring my laptop....

Went there for a class. Lady said bring my laptop. Turns out I did not need it. It was not about what they said. My phone service is bad. Sometimes it says my phone is not in service!! I always pay my bill before it's actually due. The new place they have is nice but not needed. The cable is to hi...

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Teri Lloyd
Reviews 1
2020-08-03 04:09

They have no compassion for anyone at this difficu...

They have no compassion for anyone at this difficult time we are all experiencing! Just told me I went over my data. How are we suppose to work from home, home school or just fill our days because we are off work due to all of this! Not a happy customer!!

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Lauren Welker
Reviews 1
2020-08-01 17:27

After two months after initial installation, Bucke...

After two months after initial installation, Buckeye has failed to set up or provide functioning wireless service in our home. Three technicians have installed three different modems on three different occasions with the same outcome - no service. I've had to work from home on a personal hotspot. We...

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Cali Sue
Reviews 1
2020-07-27 21:38

I WISH I could give buckeye zero stars. For one, w...

I WISH I could give buckeye zero stars. For one, when I cancelled service after a year they automatically charged my credit card $719. So, I cancelled/disputed it, because I did not owe $719. Then, when I spoke to them, they agreed that I didn t owe $719 and that a random $300 charge was a mistake!!...

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Abdulelah Alrasheedi
Reviews 1
2020-07-23 20:06

I came to store , i want to get service as interna...

I came to store , i want to get service as international student I don t have SSN They said you have to have SSN or pay 250. , my friend the service without paying 250 as security deposit. I had a poor service. Don t recommend , they just established a new rules since when I visit the store

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Sue Schwartz
Reviews 1
2020-07-22 14:07

Pricey sent my bill to wrong address sent it to ma...

Pricey sent my bill to wrong address sent it to mand shut off minutes b4 i got to them to show them the bad address bill i had just received and they refused to change any part of ite in new envelope with old bill wrong address when i got it almost 2 months late with late charges shut off fees incl...

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jason diyanni
Reviews 1
2020-07-19 04:36

This Is a trash company, they keep sending a bill ...

This Is a trash company, they keep sending a bill that has been paid in full four months ago to a collections agency. They are ruining my credit I called this company three times talked to three different people all saying it has been paid and they still haven't fixed there issue. I'm still receivin...

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GlassCity NikkiB
Reviews 1
2020-07-18 09:44

Definitely do not use them they will scam you so f...

Definitely do not use them they will scam you so fastThey scam you out of money say one thing about taking something off and does the complete opposite!! When you speak to a representative they tell u are wrong when You have the conversation recorded from what was said about something being taken of...

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Alex Brodie
Reviews 1
2020-07-13 19:20

Needed to disconnect and WOW did they make me jump...

Needed to disconnect and WOW did they make me jump through hoops! I had to wait on hold for an "authorized" person to disconnect me. This line I was being transferred to was called "VIP Retention" and boy did they convince me to stay a customer by making me wait even longer to disconnect. I'm fed up...

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Tyler Spohn
Reviews 1
2020-07-13 01:42

I have had them for years cause they are almost th...

I have had them for years cause they are almost the only provider in the area with high speeds. With that being said you can never count on the speeds to be dependable cause they are always having issues. They are a terrible company that only cares about your dollars and are even worse at customer s...

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Kathy Easler
Reviews 1
2020-07-10 04:30

We found it necessary to change part of our servic...

We found it necessary to change part of our service at Buckeye Broadband. I want to thank the Buckeye CSR, Jodi, with whom I spoke initially, for her kind assistance in walking us through the change. We also thank the amazing technician, Harold S., who helped make the changes we needed. He is ext...

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She Hate Me
Reviews 1
2020-07-09 13:10

Biggest problem with them is price. It's 1 thing t...

Biggest problem with them is price. It's 1 thing to go up 10 bucks for cable services a year, but a 19 dollar late fee when payment is due in the middle of the billing cycle is a joke. Hard to pay my bill when the customer portal is down more than it is up. No complaints about the services offered. ...

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Jim Schuka
Reviews 1
2020-07-09 11:16

Completely awful service for internet and tv. You ...

Completely awful service for internet and tv. You almost have to think it s a joke someone is playing on you when don t know if your service is going to work each day or not at charges of a premium price. It s sad there aren t other options in the Toledo area for these services. Buckeye probably spe...

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John Portala
Reviews 1
2020-07-07 19:32

Garbage service had the same issue 4 times in a ye...

Garbage service had the same issue 4 times in a year my internet just drops no online on modem all other lights on they said bring modem to store c if that fixes problem but can t have a tech out til 2 days later buckeye you can suck it last year I couldn t even watch the super bowl 2 days later I h...

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Mohamed Abdouni
Reviews 1
2020-07-06 03:39

Slowest internet in Ohio, cuts out everyday, have ...

Slowest internet in Ohio, cuts out everyday, have to call them everyday, problem gets fixed for a few hours then returns, had no internet today for 5 hours then all the sudden it's back, can't wait till tomorrow! I went on a tour in Africa last year and the internet service was better there

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Deathshand64
Reviews 1
2020-07-05 17:46

I have to 200mbps package with an added 5mbps uplo...

I have to 200mbps package with an added 5mbps upload speed for streaming video games. Currently and far too often I'm stuck at 200Kbps. Their service is terrible and they deflect the blame on the end user. If Google fiber was in Toledo or literally any better service I'd jump ship so fast their inte...

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