My budget has been tightening, Contacted customer...

My budget has been tightening, Contacted customer support about reducing monthly cost. Decided on reducing my speed down to 25Mbps and data to 250Gb. Also discussed purchasing my own modem to get rid of the $10.00 rental fee for the refurbished modem that i was rebooting once a day to remain connected. I had MFG and model numbers for units i was considering. The customer support agent sent me to tech support. I was prepared to give the modem details to the technician, but i was told that the modem just needed to have Docsis 3.0 or higher. I purchased a modem meeting this requirement. Of course on installation the modem does not work after buckeye performed the activation process. Buckeye makes it clear that they are not responsible for end user owned equipment, and i understand that. However when i called back customer support they refused to do any troubleshooting with me, refusing to attempt the activation again, refusing to let me talk to a technican, or start a service ticket, and finally refusing to let me speak with a supervisor. I performed my due diligence to make sure that the modem i was purchasing would work on the buckeye network. Now they refuse to help me in anyway.
Avoid Buckeye Broadband if you can.