This whole experience was a scam. First thing was the day of the salesman. He came to house and showed all these options and told us about things we should use and why. After that I was given a very good price and I asked if we could set up an installation date. Just a coincidence the installer was ...
Blake did a great job installing my security system!
DO NOT SIGN THEIR CONTRACT. It's modern-day, legal SCAM. They use high pressure, door-to-door sales people to make promises and have you sign into a 5-year (60 month) contract that has you paying $69/mo. that you can only get out of if you pay an early termination fee of $1,800. I've talked with cus...
Love AMP Smart! They have awesome security systems.
We had a wonderful experience working with Dylan Brodigan. He was very informative and covered all our concerns. We highly recommend AMP SMART.
Ron and Marie Provencher
Ron the tech inaction and Hilda Garcia the rep where great. Im loving the cameras!
My experience with Nate and Gus was awesome!! They was very professional.
Thank you so much for sending Joe Miller to help me get my amp smart doorbell alarm system working. He explained what might be causing the problem and went about fixing it. Then he helped me find an easy way to respond to the doorbell ringing and fix the doorbell to ring inside the house. Joe had co...
Jon and Grant do a great job! Appreciate that they have both been out several times to answer our questions.
The equipment is amazing!! The rep was wonderful and Jon the Tech did a amazing job with the install! My favorite part of the system is the Geo fencing. I would recommend this system to everybody. Thank you Amp Smart!
Maddy was amazing and abundantly helpful and informative. She was so patient despite all the little issues we ran into. I m very grateful for the help she provided!!!
Kevin was very professional and answered all of our questions. We were very pleased with this amp smart system. We love this touch screen keypad!!!!
I broke my phone 4 days ago and have gone thru maddening b.s. to resolve the issues. The AMP representative was the only person I ve talked to who went out of his way to help me restore my AMP app. He was awesome!
After leaving a bad review amps team reached out to me about all the issues I was having and apologized for the issues I was having and they figured out how to make everything right. When I first got the system customer service was good when I called back maybe they were just having an off day. But ...
love the new technology, Avery our sales rep was awesome, and showed us everything it could do..... so nice to finally have a real home security/ automation system.. and the installer was great as well....
Ryan was very helpful, fixed my issue very quickly.
I had a great experience, and am very satisfied. Peter was a great help with everything.
Audrey was very helpful on get me a certificate for my insurance company, she was efficient, very polite & knew her job.
Thanks, Ron Volanski
The people who work in customer service are top notch. Since it is a smaller company you do run into a few headaches when trying to reach someone or trying to get a call back in a timely manner. Personally, I think they do very well with connecting with their customers. Megan, Maddie, and Jacob have...
Pretty sure I signed two year service contract. They just said it was 5 year, and disconnecting service will cost $2,000!!! Trying to find contract. Predatory service practices if true.
I am very satisfied with my new AMP Smart security setup. Dylan was well informed not only with the working of the system, as he should, but also with my neighbor hood. Dylan took time not in the selling of the system but asking questions to see what best serve my need of the system. The follow up v...
Love our new alarm system! Great service and same day installation. Angela Green and Mike Kissler are the best duo out there! Highly recommend AMP Smart to everyone!!
Cameron is really an asset to your company. He is very knowledgeable, patient, kind, professional and considerate. He knows his job and if at any time he is uncertain of something he will seek assistance.
Great company. Very perfessional. Technicians were completely polite. Definitely will be working for them for years to come and recommending them to family.
I was told that I would have a 1 year contract and once the year was up I wanted to switch but they told me at that time I had a 3-year contract. You cannot get out of these contracts, ever and I'm not happy with their service. Something went wrong with the smoke detector that's hooked to my alarm s...
Outstanding technical support! Very knowledgeable and patient to address all of our concerns!
Maddie was very knowledgeable about her product. She was very personable and friendly. No pressure and she articulated the importance of the AMP Smart monitoring system. She explained completely our obligations and responsibilities. From my perspective, Don's, that is, if Maddie hadn't been so smoki...
Grant was great at explaining the product and helping with our concerns. Nicolae was great with install and making sure things were working before leaving. Both very thorough and friendly
Rep. Had good manners and was very friendly, his presentation was kind of fishy but he answered all questions in detail. Technician Chris came very quickly and was also friendly.
New customer to Amp and was not there during the install so I had a lot of questions. Called tech support and spoke with Luis. He was very patient and friendly throughout the whole call. Answered all my questions and gave great directions to solve my concerns. Half way through the call we got disco...
This was a great experience! The sales rep answered all my questions and really gave me peace of mind. The technician came and installed everything quickly, cleaned up after himself, and made sure I knew how to use the system before he left. Both the sales rep and the technician were professiona...
I was having trouble with the doorbell camera and an AMP smart member walked me through the process of how to get it up & running again! It took awhile but we got it done!
Excellent customer service. There expert are always available to resolve any issue.
I had a few hiccups with installation but the customer service department was amazing! They were able to work around my difficult schedule to make an appointment with s technician and really put in the time and energy to make sure we were taken care of. Excellent customer service is rare but they h...
Just had my house set up with a new alarm system with AMP Security a few weeks ago. Matt did a 100% excellent job and I absolutely love it! My new doorbell camera is amazing and I love the sense of security i get from the whole system. Cant wait to refer my friends and family!
I have to say AMP has surpassed my expectations. Their customer service is always top notch. They are always thorough and always friendly. I just had one rep named Allie and she was so wonderful to talk to. We got all the tests run and it was all done in a friendly non formal manner. The price is ri...
Very disappointed with this company! My grandmother signed up with this company over a year ago and it has been nothing but a joke! The system has never worked, they installed the doorbell and ruined her wall, put the doorbell partially behind a wall so there's not much of a view. After SEVERAL back...
Hunter was a great help. He walked me through my problem and was able to help me get my system back online. He even called me
Back when my call was dropped! Thanks!
My dad already had a security system set up in our house for a 2 year contract but a salesman came and offered my dad this new security system. My parents said we didn t need one because we already had one set up but the man wouldn t leave insisting this security system was an improved security syst...
Alex was very professional! Love to see young people provide such great customer service. Couldn't be happier with selecting them.
Dylan and Alex were great! They were quick and efficient and gave us same day service. We really like the simplicity of the system and that we can view it from our phones. We are really happy Dylan was the representative. He kept things simple and was very educated on the system. We definitely recom...
This is a review on our installation and tech performance. Travis was our tech installer and did a great job. He was patient as we asked a LOT of questions regarding the system and some of the (negative) reviews we had seen posted. He alleviated a lot of concerns with very honest and thorough answer...
On August 28, 2014 Sales Manager Grant Varley, with AMP Security stopped by our home and offered a new contract with AMP Security to my wife and me. We had not anticipated signing a new contract for our home security. When it was stated our rate would not be increased within the new 60 month contrac...
Maddy from AMP Smart was absolutely fantastic! Great customer service and very
Professional.
A salesman came though my neighborhood lying saying my street had two break in's during the middle of the night recently. Called my local police no break in's on my street or the streets around me for four years. I live in Colorado Springs, Co 80918 so whatever salesman you have out here you should ...
We had a great experience with Paul Hawkins. He was very professional and kind. We are looking forward to our relationship with AMP smart!
Update: I received this email and I am still getting the run-around. This is sad, really. I ve now filed a complaint with the BBB. Bottom line, ACH-ing money without consent is stealing. What s more is they ve agreed to be in the wrong.
It seems there was some disconnect in communication between...
I had a very positive experience working with Dylan, from initial introductions to contract execution.
Always wary when approached unsolicited, I am typically all business in these situations. That said, Dylan addresses all of my questions (and there were a lot of them!) professionally and accu...
Been a customer for 5 years. Never missed a payment. When I called to cancel service on the month it was due, they told me I had to give them a month notice. Now I'm locked in for another year. When I first signed up they did not tell me that and they also lied about been Guardian. Called Guardian a...
Aidan was a great representative for your company, very professional, thorugh and committed to the assurance of a complete and well done job... service and customer oriented.
/s/ Ms. Pounds
Jonathan performs his task for us in a professional efficient manner
Blake, Tyas and Matt did a great job with our security installation! I m glad that I now have cameras around the house the app is super easy to use and I m looking forward to using my new AMP Smart security system!
The issue was resolved with no problem! Job well done!
He was very personable, knowledgeable, and helpful.
I love the peace of mind the system gives me!! I have a dog so indoor motion sensors are not and option but AMP SMART doesn't require the use of them to secure my home. The system was super quick to install and is extremely easy to use! Love that it can be controlled from my smart phone!!
I would...
Travis and Mark were very professional and were very quick and efficient. Would recommend to anyone!
Great service with a minimum of installation disruption. I would definitely recommend.
I cancelled the service within my grace period, set an appointment for the technician to come remove the equipment because they are overpriced in the industry and their contract is for 5 years when everyone else is 2 to 3 years. Day of my appointment comes and there is no show, no call. I call the...
Great all-around experience. They know their business and have solid customer service.
I would like to let other people know that this company is a scam and it is a rip off. A sales person tricked me into signing up for their security system on their smart phone. Then they told me I had 24 hours to cancel if I did not like it. The guy was in my house installing equipment until 1 AM an...
The AMP rep was very helpful and patient. He talked me through all the changes I needed especially since I am electronically disadvantaged.
Super easy and fast installation, shout out to our sales person, Jason, he did a fantastic job explaining everything! Top notch experience through and through. I would highly recommend this service for anyone looking to upgrade their home to a smart home and get security of mind knowing your home i...
James was very helpful, I think he tried to get me the help I needed.
Technology was impressive. Big fan of the camera options.
I was extremely pleased by the service provided by the AMP Smart team. My spouse and I have a system that is far better than the one we had before. The customer service is top notch. Spencer Connelly is the man, and Corey Schuck is talented, too. Highly recommend.
Hunter at Tech support was great help and walked me trough all the steps to set my door bell camera
Although we had talked about changing our alarm system, we hadn't. When Dylan came to the door, I was impressed in his appearance, how polite he was and he knowledge of the product. He had me sold but I needed to talk it over with my other half before I made a decision. He was more then willing to c...
Having yet again more problems with their equipment. This time though because it's New Years day they aren't open to resolve the issue. So much for 24 protection. Can't wait to cancel.
Called the next day when open and got terrible service. They couldn't fix it over the phone. Technician is a week ...
Stay away! Do not answer the door! You will regret it!!!!! Get ready for a stressful month long cancellation if you do. System was great I must admit but Amp security does not make it nor do they monitor it. They are just a middleman company trying to make money off of you. After being told we would...
You can get the same services from other reputable companies for much cheaper prices
This was a great expierence. We had been ADT loyal for a couple of years but were not happy with there customer service. We were nervous about switching but after speaking with the sales rep and explaining our concerns they walked us through everything we needed to make the change. Joey (salesman) a...
I think it is an amazing System to have for your family, and that it is easy for anyone to use . I love it
Great security system. I love the cameras and all the home automation they have.
Great service and install. Super nice guys and the product so far is working great!
Hunter was really helpful and solved the isuess quickly.
Shawn in customer support was very helpful and friendly. I had made some changes in my home and had to reconnect some of services and he was very patient and took his time so walk through everything to make sure it was working properly. He even called me back to verify all was working to my satisfac...
Chris f ,he is very good .he is very friendly guy.
Good Company and solid reputation. Home Automation and Security experts.
Jason and his crew did an amazing job of installing our new system and showing us how it worked. Such a huge upgrade from our old system. Very highly recommended!
Cain did a great job answering any questions I had about their product and made me feel comfortable about AMP Smart!
Kissler was very helpful with setting up my system he was knowledgable when explaining how to use the system I like the system and the way it work thank you for your service great job.
Voice text Peter was great normally I don't shop door-to-door but the service went above and beyond
I was really impressed with Chris Wisbey's customer service. He sold us our security system & had a technician out same day to install it & he even came back the day after it was installed to make sure it was running smooth and we were happy with the system! That's outstanding customer service!!
Our experience with AMP Smart and Angela has been great. Angela was very thorough in explaining our new alarm system to us, making sure we knew all there was to know. She and AMP Smart have given us peace of mind, something not easy to come by these days, and we are very greatful for that!
If I could I would give this company 0 stars. First off, I can't believe how many complaints are in this company, AMP Security. I should've checked before I signed up. So I've had this security company for 1 1/2 years now. Almost a year ago, we moved to a new home. They moved the equipment and insta...