Arlene Boxley

Review of AMP Security

If I could I would give this company 0 stars. Firs...

If I could I would give this company 0 stars. First off, I can't believe how many complaints are in this company, AMP Security. I should've checked before I signed up. So I've had this security company for 1 1/2 years now. Almost a year ago, we moved to a new home. They moved the equipment and installed it for us (for $199!!). I've been paying $55.99/month. So we go on vacation, and we get a phone call and text that one of our upstairs alarms went off. Here we are freaking out that someone broke into our home. After talking to them, it was revealed they STILL had our OLD ADDRESS and dispatched the police to our old home!!! Not only that, they couldn't send anyone out to our current home because it wasn't on file. AND, the police was never sent (because I called over to the old house and the police was NEVER there). Are you freaking kidding me??? I was told that I had to contact the billing department to change my address. WTH?! Then, I've had several conversations with that department, and "supervisors" about this whole issue for the last 2 weeks. They've emailed a DocuSign for me to sign...which had several mistakes on it (our address, name, phone number, password). They claimed they would give me a year of free service to compensate me. Have I received any other documents confirming this or anything else? NO. They keep claiming they will contact the person who was supposed to send the document to me and send it again, but here we are, still waiting. Its an email...shouldn't take but a few minutes. I told them that they have lost my trust, that you can't just update the information and give me free service and call it good. I want out of this ridiculous contract, in which they said I would have to pay the cancellation fees to do that. I'm over it. I told the supervisor today I wanted to speak to her boss, whom she says is on the phone and will contact me in 24-48 hours. Right. I'm done. AMP Security is about to get a ton of bad reviews, including BBB. I 100% DO NOT RECOMMEND.