I cancelled the service within my grace period, se...

I cancelled the service within my grace period, set an appointment for the technician to come remove the equipment because they are overpriced in the industry and their contract is for 5 years when everyone else is 2 to 3 years. Day of my appointment comes and there is no show, no call. I call them for them to say that there is no technicians in my area and that I need to remove the equipment myself and mail it to them. I complained about their pissed poor service of asking a disabled woman to remove the equipment and send it back...why was an appointment made if they weren't going to be here, and why wasn't I called and notified instead of me having to contact them over a no show. They offered no other solution, and of course won't refund my money without receiving the equipment back.

It is the absolute worst customer service on the planet!!! Don't waste your time or your money!!!