Airtricity

1.4 · 82 reviews
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Kasia Chojnacka
Reviews 1
2020-09-27 03:36

Don't trust Sales guys from SSE. One of them knoc...

Don't trust Sales guys from SSE. One of them knocked to our door last week, gave us great offer for switching, checked whether we are still in contract with current provider and gave us green light to switch. Told us few tricks how to get even more credit from his own company! And finished off sayi...

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Jennifer McKinnon
Reviews 1
2020-09-22 05:10

Dreadful attitude and service from this company. T...

Dreadful attitude and service from this company. They cut my supply off despite me having paid my bill, apparently because I hadn't registered. They gave no notice at all. The person I spoke to about it couldn't have been less helpful and was totally condescending and rude. I had to pay a reinstatem...

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Juan Gutierrez
Reviews 1
2020-09-15 10:21

bills quite high and poor service, specially the b...

bills quite high and poor service, specially the boiler service. I've received no comunication for more than 3 weeks after they came home and changed 2 parts of the boiler and suddenly the safety valve started dropping water continously drop by drop

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Nasif Oncel
Reviews 1
2020-09-12 01:58

What I can say, all other comments explains this c...

What I can say, all other comments explains this company's overall score, wasn't thinking to write a review, well here we go. I had worse customer service experience and agents has no knowledge of product, only think they told of is answering call, my second call I had one agent who learn to push ba...

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Marion Corkery Sheehy
Reviews 1
2020-08-28 14:23

My Boiler stopped working and I rang Sse Airtricit...

My Boiler stopped working and I rang Sse Airtricity. Within the hour someone called me back and arranged to call. He was professional and helpful. Everything is sorted and He also did a service of the boiler. Fantastic service

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Pawel Kaim
Reviews 1
2020-08-20 22:48

Terrible company. We sign up for -25% electricity ...

Terrible company. We sign up for -25% electricity and -20% gas deal. Ofcourse they put as on -10% for each. Also for some unknown reason they put us on day/night meter and lie to our face that this is ESB fault (do you understand that? ESB fault!). I took us 5 phone calls, to fix that (well, still n...

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Noel McKeogh
Reviews 1
2020-08-17 19:41

Despite ringing twice and emailing I'm still waiti...

Despite ringing twice and emailing I'm still waiting for a reply as to why between SSE Airtricity and an post Smart Account I have not received any of my moneyback on the numerous bills I have paid as SSE Airtricity are a MoneyBack partner of an post smart account. Don't be fooled by so called offer...

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Brian Lydon
Reviews 1
2020-08-16 17:09

Terrible terrible service. Offered a discount by a...

Terrible terrible service. Offered a discount by an agent of airtricity at the door. Signed up and the massive bills started. I rang to query this and was informed that all was in order and could be settling issues from my previous supplier.

The bills never got any cheaper so I again ran only to ...

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Sean O Sullivan
Reviews 1
2020-08-06 11:32

Absolute scammers. I will never use Airtricty agai...

Absolute scammers. I will never use Airtricty again. They will rip you off and treat you like you're a 4 year old. I was paying a fixed amount for 3 years, then when I needed to amend the name on the bill, they forced me to create a new account, even though it's the same address and person who was p...

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Ciara Hanlon
Reviews 1
2020-08-05 04:27

COMPLETE SCAM ARTISTS......... DO NOT get drawn in...

COMPLETE SCAM ARTISTS......... DO NOT get drawn into these company's promises, sales, offers etc. It's all to take your money and deliver nothing at the end.
I preempted with the sales team before I signed up I had a old boiler and the Amazon climote probably not work. SSE Response " Its never hap...

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Graeme Mulhall
Reviews 1
2020-07-20 02:47

I thought the budget plan was a good option for me...

I thought the budget plan was a good option for me as I wouldnt use that much electricity and gas , I was dead wrong , they overcharged me for months even though I sent in my meter readings each month , I was under the impression sending in meter readings was to just pay for what you use , not with ...

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Conor Keane
Reviews 1
2020-07-13 22:40

I would recommend going with anyone else. One of t...

I would recommend going with anyone else. One of the worst company's I've ever dealt with. I wanted to split a bill over two months as my meter hadn't been read in a year and no reply. Customer service is non existent.

I'm moving to electric Ireland for business and residential from today.

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Paddy Kelly
Reviews 1
2020-07-10 00:56

I've been onto trading standards about this shower...

I've been onto trading standards about this shower .. Sent me an astronomical bill after Christmas.. I couldn't afford it so we came to an agreement 2 weeks into the agreement and they have rang me twice and text me harassing me threatening to cut me off if I don't pay more.. This should be illegal....

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MF vdK
Reviews 1
2020-06-24 17:01

It took me 14 calls over 5 days to change my addre...

It took me 14 calls over 5 days to change my address after moving apartments. I got hung up on over 10 times (after waiting for approx. 10 minutes on hold each time). To their customer service employees who fail miserably time after time I can only say the following: If you do NOT enjoy your job or ...

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daydream believer
Reviews 1
2020-06-14 09:14

I was with this company for gas for about 5-6 year...

I was with this company for gas for about 5-6 years. No-one ever checked my meter and I do not recall any communication about reading it. From the start I could not send my reading online as it comprised 5 figures and there was only space for 4: my reading was 'invalid'. I emailed a reading and te...

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Liz anne cawley
Reviews 1
2020-06-11 15:19

Disgraceful customer service. Wait time on phone a...

Disgraceful customer service. Wait time on phone average 25 minutes and that's when you are a new customer, hate to think how they treat existing customers. Thanks be to god there is a 14 day cancellation period. Third call and 35 min wait, and they boast about saving energy!!! Not phone engery obvi...

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Nelka J
Reviews 1
2020-06-11 04:16

Airtricity agent who sold us the gas and electrici...

Airtricity agent who sold us the gas and electricity service never mentioned the cost of standing charge when saying their Budget Plan is the cheapest on the market. When I asked about the standing charge over the phone I was told that they don't set up the standing charge as it is set up by the gov...

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Eileen Byrne
Reviews 1
2020-06-09 08:00

For a start SSairtricity could honour their promis...

For a start SSairtricity could honour their promises to new customers. When joining in March I was promised a free boiler service and hotel overnight stay. After numerous phone calls we did get our boiler serviced but still no joy with hotel stay, despite numerous phone calls and emails - not even ...

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Sinead O'Keeffe
Reviews 1
2020-05-24 01:45

I have tried to get in contact with the customer s...

I have tried to get in contact with the customer service by phone email and live chat to absolutely no avail!! I ve sent 3 emails and called so many times to either be left waiting on someone to answer or to get no email back! Very poor customer service all I want to know is when my contract end dat...

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Fran L
Reviews 1
2020-05-16 17:37

I'm giving one star because google wont allow me t...

I'm giving one star because google wont allow me to give less. This is a disgraceful company that doesn't care about people .they have horrible customer service, slow and completely inefficient. We closed the account but they still keep it open and keep stealing our money. Stay away from this horrib...

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Brendan Sheridan
Reviews 1
2020-05-14 15:10

Customer service is terrible. Only worry about new...

Customer service is terrible. Only worry about new customers. I have spent the entire day trying to get in contact with someone on the phone. I have contacted them on Facebook and on there webchat and the response I got was:

Hi Brendan,
I have requsted a call back for you, iot can take 24 to 48 ...

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Marcela Marques
Reviews 1
2020-05-14 14:50

Very unhappy with the company and customer service...

Very unhappy with the company and customer service. I live in a small apartment with my husband and we got a 700 Euro electricity bill for the past 2 months. So we sent over the meter readings for review, it came back 704 euro. At this stage it became a joke! ROBBERY!

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Alice Esercitato
Reviews 1
2020-05-13 22:07

don't trust these guys, I signed up for their bud...

don't trust these guys, I signed up for their budget plan after one of their agents told me that it could have helped me to save some money on my electricity bills but he didn't really explained how it worked...in the beigning I was paying very low amounts comparing to my actual usage so I built...

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Dmitri Sanzharov
Reviews 1
2020-05-06 11:08

Gave me a discount. Then 2 months later increased ...

Gave me a discount. Then 2 months later increased the prices, effectively removing any discount that I've got. "they said 10% off electricity and gas rates", but they don't guarantee that they will keep the rate the same = super clever. BE CAREFUL with them. Also, their customer service is super slo...

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Delyan Hristov
Reviews 1
2020-05-05 09:04

I agree with all other one star reviews and what t...

I agree with all other one star reviews and what they say. I've had to talk to them over 10 times since I've been with them, an average of about once every week. Apparently according to them I am irrational for not wanting to be charged balance I do not owe them though.

Addition: Once the initial...

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kqantic
Reviews 1
2020-05-04 12:53

Horrible customer service. Charges do not make sen...

Horrible customer service. Charges do not make sense at all. It's a ripoff of all sorts. Their estimate charge for my house is based on its previous householder, however my life routine does not match at all these charges, and I have been paying a lot more than I ever paid in 8 years living in Dubli...

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Inga Mazonaite
Reviews 1
2020-04-25 03:27

Super expensive, also good at harrasing people - f...

Super expensive, also good at harrasing people - for 100 eu in debt there are at least 3 daily calls, emails, text messages.
Run away from this company as fast as you can.
Never in my life had so huge bills.
Looking forward to move to another company soon.

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Jimmy Behan
Reviews 1
2020-04-13 06:03

An appalling company. No-one had come to read my m...

An appalling company. No-one had come to read my meter for a period and I was unable to log onto their site to send in a reading, so they took the opportunity to over charge me by 600 on top of my regular bill for a 9 month period. At no point could they explain how they arrived at this figure. Avo...

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Amalia Panagiota Argyrou
Reviews 1
2020-04-10 06:45

Airtricity refuses to refund my deposit back to my...

Airtricity refuses to refund my deposit back to my bank account. They have been manipulating the whole thing by telling me lies and after 4 chats with their agents, they told me that they will refund the deposit back as long as I give them a new meter reading and they will be able to give me my mone...

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Oance Alexandru-Florin
Reviews 1
2020-04-07 22:41

Thief of a company. When I bought the new apartmen...

Thief of a company. When I bought the new apartment they sent me 2 bills to close the account I had with them and after paying them I get a letter saying that I have credit on the account and can get a refund, apparently I only had to pay 1 of the bills but they sent me 2 for some reason. Then when...

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Brendan McGuinn
Reviews 1
2020-03-25 02:40

I was a customer of Airtricity for 6 years from 20...

I was a customer of Airtricity for 6 years from 2013 and in May of this year I missed a payment for the first time. I had insufficient funds in my account but the bill was much higher than usual because they had been underestimating my bills for months. So after years of being a customer and my firs...

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Colm Finn
Reviews 1
2020-03-23 11:32

Painful to deal with.

Painful to deal with.
Only have 1850 contact numbers which serve no purpose and cost more to phone than a normal number.

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Kalin Tomov
Reviews 1
2020-03-21 14:10

Never paid such high bills for electricity in my l...

Never paid such high bills for electricity in my life... They increase the monthly payments as they see fit and based on "estimations". Dear SSE, I don't believe an increase with 120% from one bill to the next is called "budget" planning... Stay away if you don't want to have a "budget" plan that wi...

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jameso crotty
Reviews 1
2020-03-18 23:35

Shower of C**Ts is all this company are!!! Increas...

Shower of C**Ts is all this company are!!! Increases bills out of the blue to such an extent one time that was triple the normal billing amount with no explanation. And further more cuts off the supply of electricity to household even when paying off some of the bill!!! As for customer service!! Peo...

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Gareth Caffrey
Reviews 1
2020-03-16 23:17

I gave 1 star because there's no option for no sta...

I gave 1 star because there's no option for no star, The most obnoxious customer service I've ever dealt with along with Panda.when customer service are disrespectful to me then that company doesn't get 1cent off me so these companies really should cop on to this.

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mugendofour
Reviews 1
2020-03-01 15:25

These guys are bandits. Estimated our bills and wh...

These guys are bandits. Estimated our bills and when corrected with actual readings, it took months and the regulator to get over a 1000 back off them. At work we've had similar problems, where they just blame Bord Gais and take no responsibility, but will continue to chase for over payments. Do no...

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Kazim Bukhari
Reviews 1
2020-02-22 19:06

Pathetic customer support, agents don t know about...

Pathetic customer support, agents don t know about the company offering and products. Turn around time for a query seems to be couple of weeks. I am chasing for my smart home bundle products for last 2 months and still don't have a clue when should i expect to get them.

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david concannon
Reviews 1
2020-02-13 06:40

Absolutely worst customer service of all the utili...

Absolutely worst customer service of all the utilities providers, in my line of work I have used them all and SSE never cease to amaze me with their ineptness. I was amazed to see 5 star reviews, turns out these reviewers are employees of SSE, no bias there!

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Demon Cauldron
Reviews 1
2020-02-05 23:39

A disgraceful company with horrible customer servi...

A disgraceful company with horrible customer service and very long wait times when you do have to phone them.

They also practice some very dubious business practices, which surely must border on illegal. I signed up for their 200 cash back offer and the amount is not added onto your account auto...

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Terry M
Reviews 1
2020-02-01 03:58

First I have never been a customer of airticity bu...

First I have never been a customer of airticity but seeing the stress they have caused my family disgusting company to do business with. Threatened to cut power to brothers house with new born baby in it. And airticity was completely at fault for it to start of with. They made error with meter readi...

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Igor Nemaprezime
Reviews 1
2020-01-20 14:19

Horrible customer service, they take every opportu...

Horrible customer service, they take every opportunity to rip you off. I called several times to close an old account and open a new one at the new premises. I was told old account was closed but they kept charging me for it anyway for another month. Later they declared I had to pay even after I had...

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Pawel Kaim
Reviews 1
2020-01-17 10:08

Avoid this company!!! Every time they sent me bill...

Avoid this company!!! Every time they sent me bill there are some problems. They try to overcharge me by calculating different unit cost that is in my contract or they charged me for replacement of meter they never replaced etc ect. Every single bill there is a problem. This time when they try to ch...

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