Disgraceful customer service. Wait time on phone a...

Disgraceful customer service. Wait time on phone average 25 minutes and that's when you are a new customer, hate to think how they treat existing customers. Thanks be to god there is a 14 day cancellation period. Third call and 35 min wait, and they boast about saving energy!!! Not phone engery obviously. Needless to say after that treatment I have cancelled any service from them. They had the cheek then to call back and waffle on wasting more phone time just to see if I was sure I wanted to cancel. I have received better prices and service from another company . AVOID SSE AT ALL COSTS, poor staff it's not their fault