Thief of a company. When I bought the new apartmen...

Thief of a company. When I bought the new apartment they sent me 2 bills to close the account I had with them and after paying them I get a letter saying that I have credit on the account and can get a refund, apparently I only had to pay 1 of the bills but they sent me 2 for some reason. Then when I contacted "support" they asked me for the phone and email from the account and obviously I didn't have that since we just bought the place and the account was with the other landlord. And then instead of issuing a refund for the last payment they said they can't give me back the money unless I have the receipt. Apparently it is too hard to just reverse a transaction when they are the ones paying money to people but they will accept extra payment in a hearth beat. Disgusting, stay away from these thiefs if you value your money.
An update for that copy-paste response from the owner, I did contact the support as I said obviously you didn't even read what I said and just copy-pasted that reply cause it was a 1 star review, just goes to show what service to expect from this company. Thanks for proving my point there. Cheers.