I was a customer of Airtricity for 6 years from 20...

I was a customer of Airtricity for 6 years from 2013 and in May of this year I missed a payment for the first time. I had insufficient funds in my account but the bill was much higher than usual because they had been underestimating my bills for months. So after years of being a customer and my first ever bill payment missed. A member of their credit control rang me 7 days later and said Airtricity would be disconnecting my power if I didn't pay in full (this is against the codes of practice) and he would not offer a payment plan. They are a horrible company. I left to another provider because they left me no choice. But they added on an early termination fee and have employed debt collectors to retrieve it from me. They should have set up a payment plan!!
Instead of generic reply from your digital team, why don't you release the audio from the call your credit control bully made on May 16th?
Typical response, I've contacted airtricity enough times and nothing has been done. If you really care, search my name from your accounts and release the audio. I won't ring a company that has already tried to intimidate me and now has intrum trying to bully me on their behalf.