4 years ago
**Edited to reflect new experiences**
**Edited to reflect new experiences**
I had thought Young Subaru is average. Salespeople are nice while they're with you or trying to upsell the extra stuff you don't need. They repeatedly ask for referrals, which I thought was odd. To me, if a person does an absolutely wonderful job, they shouldn't need to ask for referrals or contacts. But that's me.
That's where odd ends and bad begins. The car we bought hadn't been detailed or had the windshield replaced yet, so we had to wait about a week between the purchase and picking it up. Despite a promise of keeping updated about it, I heard nothing, only to call and find out it had been done for a while. A week later, I took it into my mechanic for a rattle. They found (and I visually verified) an oil leak in two gaskets. In addition, a fog light was missing. Not exactly something you think of looking for when you walk around it for the first time.
I took it in, because they said they would take care of it. Great! Well, not so much. I got a call saying they found what the mechanic was talking about and that they would order a pair of gaskets to replace the ones that were leaking. A day later, the person I originally contacted texted me and said: (quoting from text) "...they have already sat me down talk to me about the review that you left for us. I don't know if they are going to be willing to help or not." That was in reference to my original three-star review saying they were average, and to not expect an amazing experience. So, a few hours after that, I get a call. It's the service department saying that they've driven it around, and haven't found any leaks. And the funny thing? I'm looking at the invoice... the in/out mileage is exactly the same. Somehow, I didn't trust them. So I took it back to my mechanic. Again, I visually verified the leaks are still there.
So, my overall impression. The people at Young Subaru--other than Edith at the front desk--are liars. They're childish, and will throw a fit if you say anything bad about them. The slightest thing will set them off, and make them unwilling to work with you. Keep away. Keep far, far away. This is the worst kind of auto dealer.