Young Subaru Co. Review

BUYER BEWARE!! I truly wish I would've taken my business to another Subaru dealership.

We were told they could get the WRX I wanted from another Subaru dealership in the area that had posted it online. They could not. They told me the dealership had sold the vehicle...I called them later, and they had not sold the vehicle.

We were told the WRX I was getting would be there Monday. It was not. After multiple phone calls and frustration, we received the vehicle Wednesday night.

We were told every Subaru comes with the rock guard (clear bra). They do not.

We were told my WRX would have all the limited features, excluding heated seats. It does not. There are quite a few more features missing; Even though we asked MULTIPLE times for clarification to make sure we had the correct expectation.

We were never shown the window sticker for the WRX I was actually purchasing until signing. When we did receive it, we discovered they were charging us $500 more than MSRP!!! They told us they "fat fingered" the number, and the $500 more was a mistake on their end.

My biggest mistake was making a $1000 down payment before seeing the vehicle. The issues for me, really came down to their unwillingness to admit their mistakes and rectify the situation. Our initial sales rep was friendly and we liked working with him. But we were given wrong expectations basically from the very beginning. His "supervisor" (Bradlee) became involved and was a complete Jekyll and Hyde. One minute he was on our side and could reason with us, willing to go above and beyond to help us; The next he was telling us that he trusts his sales agent and basically, too bad for us, because we had already put money down and were tied into purchasing the vehicle. Even after we had proved that his sales agent misled us. He accused us of being impossible to please (not something you typically hear from someone earning your business), which was absolutely not the case. We are particular and we do comb over every detail when making a $30,000+ purchase (luckily for us, because $500 was "fat fingered" into our contract that we caught before signing).

We asked multiple times to speak to Bradlee's manager, to which he refused and told us "He'll just refer you to speak back with me". After working as a Customer Service Manager for 5+ years, it truly astonishes me that Bradlee is employed at a business that rants and raves about the importance of long term customers. Even looking back a few months later, I'm shocked at how Bradlee treated us.

Never would've thought purchasing a brand new vehicle could be so painful.

I took my 09 Subaru to them. I was immediately impressed by Wills customer service. I am a salesmen and I know people pretend to be nice, but Will was 100% genuine and passionate about his job and it definetley showed. I usually dont trust other people with my stuff, but Will made an amazing first impression and one that will stick with me forever. Will was very patient and understanding of my situation and I could not be more thankful for the service he provided me. I will defientley take my cars to Young Subaru for anything I need.

This was not the place to buy a car, after they said I was preapproved and signed the paperwork they wouldn't let me take the car home, and even though my debt to income was to high proving that I can't afford the car according to many banks they still managed to find a lender. Then after many attempts to get ahold of a finance manager I told them I couldn't afford the car and wanted them to cancel the loan, they told me they couldn't, even though they had the car in their possession. Any other dealership would have taken the car back. Also they never told me pricing on ding shield, road hazard, resistall, gap insurance, shadow Mark, and a service contract. Also they have a finance charge for roughly 4300 dollars stated in their retail installment contract and security agreement. I do not recommend this dealership

With a little spit and elbow work. Richie gave my car and I the juice it needed to run. Two thumbs up.

During a regular annual service, service technicians left glove box removed, and did not replace the filter. Makes you really nervous about the quality of the mechanical work and whether if the work was actually done if they can't simply reinstall your glove box before returning it.

Had a great experience at Young s Subaru. Thank you Lance for taking such good care of me you re the best definitely recommend you and Young s Subaru to my family and friends .

I had an outstanding experience buying a 2021 Outback here. Sydney Vigil fielded my first phone call, and gave me a great price quote and service. The salesman I was referred to was Garrett Allred who knew the features of the car inside out and was very helpful with no sales pressure. In the office I dealt with Austin Glauser who was very professional. Overall great experience and service. Thank you!

The staff was super nice and was able to get us the car we wanted! We had a little issue with them not telling us we needed certain things until we got there, when we had to drive an hour away. So it ended up taking longer than we were hoping for. We also had to come back twice which we were a little upset about. But once everything was situated, it went super smooth and we were able to leave with a new car

The best car buying experience I have ever had! If you re looking to buy a new/used car I would definitely recommend these guys out of any one. They helped me and my wife so much, they bent over backwards for us making our budget work and price range. I highly recommend Kindred Patti for your car sells men. He s very nice, very respectful and will help you, work with you and find the perfect car for you.

River is a great person to ask If you are looking to buy a new or used vehicle I highly recommend asking for Him. He is very helpful and can answer any questions you have on getting into the vehicle you need.

Mario Garcia is extremely helpful, friendly & polite! He knows what hes talking about when it comes to vehicles! 10/10 would recommend him to everyone I know!

James J assisted us get our new vehicle and was so helpful!! I would highly HIGHLY recommend requesting him helping you!! Very very excited about my new car ((:

If you're in the market for a Subaru, Young Subaru is the place to go. Kelly Taylor was very helpful answering my questions and took extra time and effort to make sure I was happy. Kelly worked real hard to earn my business. I would recommend Kelly & Young Subaru to my friends.

We are new here, but the service department was very helpful and Howard kept us company with his amazing personality in the "party lounge"!

Excellent sales experience with Brayden Hyer and Jake Phippen. They made our buying experience super easy. Young Subaru was able to get us the exact vehicle that we wanted and Brayden delivered the vehicle personally to our home when it was ready for pickup. They were thorough, honest, and transparent with the financing process. We would buy from Young Subaru again. Thank you!

Truly Great Experience!!!
From the very beginning when I just stopped in to get some info about Subarus they were very nice and helpful in providing excellent information. I wasnt sure if I was going to purchase from a dealer or private owner. Kelly Taylor searched and searched for over a month to find me the exact car I was looking for. He didnt come off pushy or like a typical "Car salesmen", rather just a buddy of mine trying to help me out.

This car dealership is amazing, I got a 2016 Impreza from there and I absolutely love it. The customer service is great and all the employees make sure that the customers are first priority. This dealership will make sure you are in good hands.

Normally I'm not the type of guy to purchase vehicles through a dealership, however my personal experience with Garrett Allred has changed my outlook. Garrett helped me and my wife find exactly what we were looking for and for a great price! He was very informative about vehicles and made the process clean cut and easy. We felt no pressure to buy and couldn't be more than happy with our decision. We will definitely be sending friends and family his way. We highly recommend his services to anyone looking for a new vehicle.

We were helped by Casey Hoopes while purchasing our newest vehicle. He was extremely helpful and kind. He went above and beyond to help us with anything we needed. He even drove out to our home to sign paperwork when we were unable to return to the dealership. Great service.

The salesman Nathan Walker was great.
He and the sales manager Brandon had our loan done and ready when we arrived.
Nathan had the car ready and walked my wife through all the wonderful accessories it had to offer.
We had a great experience at young and will recommend buying a car to all there.

From the moment I parked at Young Subaru till when I left, Landon was there every step of the way. Not being pushy at all, giving actual good advice, and being on my side through the whole experience. Overall, from start to finish I am highly satisfied with the customer service from Landon and will definitely go to him for everything from this point on. Thank you Young Subaru, AND THANK YOU LANDON!

Young has a referral program. A car payment will be made if you referred someone and a car was sold. Well I did just that. A car was sold to him. I called 3 times over 2 months to find out what was going on. I was told the person I referred still owed money for their down payment. I don't understand how ones action affects me. A car was purchased by referral, a payment was never made for me. I did in fact get some maverick gift cards out of them. Since this incident I have referred 1 friend to another Subaru, and my wife is in the market today for a WRX. We will be going elsewhere.

We absolutely loved Lance and Jake, they were such a huge help in finding the perfect car and payment for us!

Nathan was attentive and so knowledgeable, gave us lots of good info!
shout out to Markie in service-took great care of us

tanner yost was the best!!! first of my wife and i did alot of shopping prior to going to subaru. in that we learned that the sales people at other dealers had less knowledge of their product than we read online??? now tanner drove the forester to not only explain the technology but to demonstrate it!!!! the fact that tanner was as knowledgeable and passionate about his product that sold itself, he was a no pressure professional at what he does!!! he introduced us to bradlee for my piece of mind to purchase an extended warranty!!! once again the experience was great. they make it a wonderful and painless experience!!! thank you tanner and bradlee your a great team
hector and tina

Had an amazing experience with Lance McNamara. He was very professional and a pleasure to work with!! I highly recommend Young Subaru and Lance is your guy if you're looking for a new car!

Had the chance to work with Ryan Newbold last week. They had sold the car I wanted but he quickly found me an alternative car at another lot that was perfect (and better than what I went there to see). No pressure, knowledgeable and took care of me and my family. The best Ryan that works at Young Subaru!

Parker, has the best costumer service around! So friendly and willing to answer all our questions!!

4 stars because out of all the years I've dealt with them they are 9 out of 10 on all the business I've given them. We have 2 Subaru AWD's and use this facility for all servicing and upkeep. With exception of couple mainenance SAFU's over last 4 years or so, they get a 5.

Amazing experience with Subaru overall.
Lance McNamara is professional, thorough, kind, patient and takes time to answers all of my many ? s.
Kelly Jobe has been in constant contact with me, timely, responsive and kind.

Went to look at a used car and called ahead of time to make sure it was still there. They told us it was. This dealership was a little bit of a drive so that's why I called ahead of time. When we arrived it wasn't on the lot because the manager had "lent" to an employee's wife (are you serious?!). Later on that night when I was looking at the car online they had upped the price by $400. Um no thank you, I'm not going to drive back a second time just to pay more. Waste of time.

Mo was a great help in finding me the vehicle I was looking for. He asked my budget and stayed within it. Really helpful and a great experience overall! Thanks once again :) Mo for employee of the month!!

I m in the market for a new car. Adam, my salesperson, was very knowledgeable about the Crosstrek. He answered my questions as well as researched about a hybrid Crosstrek. Those aren t sold here yet in Utah but Adam joked that he would make a road trip to pick one up for me. I ve been happy with my buying experience here at Young Subaru.

Just bought my new 2019 subaru outback from these guys and LOVED it!! 10/10 would recommend

My daughter bough a used car from Young Subaru in Riverdale. She didn't take anyone with her, so they saw a young female buyer and stuck it to her charging her far more than the car is worth. I am certain she is upside down on her loan. They told her that they looked over the car and said it was in good shape including detailing it. It wasn't. They sold her a lemon to put it mildly. Since she bought the car I have had to replace the battery, headlights, the tail light and now the windshield washer fluid was frozen. The fog light on the bumper was hastily glued back in place and now it is coming off. They didn't bother cleaning the interior because there was vomit under the seat. The cabin filter was completely clogged. She bought the car in August and we started making the repairs as soon as September. The oxygen sensor is bad and the check engine light is on. They obviously didn't look over the cay like they said. I own a Subaru car and plan on buying a Subaru as my next car, but I won't buy it from Young Subaru because of the way they treated my daughter.

I have always bought fords until Garrett Showed me subaru's. They are the best car ever! And Garrett helped me find the right one at the right price. Thank you!!

We had a great experience buying a car today. Hiram was great to work with and very knowledgeable. we went away happy and with the exact car we wanted and needed for us. Thanks again Hiram for sharing your knowledge and helping us with this process.

I had the opportunity of working with Michal Kappos and he succeeded all of my expectations! Greatest experience

Todd was great to work with. Would recommend to my friends.

I have never had a bad experience here. The people in the service department are very personable and help answer any questions you may have. I have worked with Bronson several times, and his customer service is great. I definitely recommend going to them for any thing Subaru related.

Not a positive experience overall. Working with my salesman, Garrett, was great. He was respectful and not pushy like most salesmen. I have nothing but praise for Garrett. Everything went downhill following Garrett. I still have temp tags 2.5 months after purchasing my vehicle. I have had to call the Texas DMV multiple times to find out my registration was never sent. When it was sent, Young Subaru overpaid by $800 and sent a Utah registration application to Texas.... Big takeaway is that was $800 I did not need to finance. Then, I was told I would be getting a refund as soon as possible. One month later I still have not received my money. I see no sense of urgency from this dealership. During this ordeal, I spoke with a manager that oversees finance/registration and she told me she would call me back after getting a better understanding of the situation. She did not call me back, instead had somebody else talk to me.

It is very frustrating having to verify everything I am told and knowing that it is highly likely they are not following through.

I recommend visiting a different dealership.

UPDATE: I am now getting my 3rd temp tag. Bought the car in May, and it looks like I won t have plates until September. I have been refunded my money (one month later). While they sent in the right registration to Texas, I am still having to submit documents to Texas DMV. Worst part is having to overnight them for $27 based on TxDMV request.

I left a voicemail with the general manager in hopes of discussing this timeline and after 2.5 weeks, I still haven t heard from him.

Downgraded my two stars to one after I came back for my 3rd temp tag and the excuse was covid ... not the fact that the registration was never sent or the next time when the wrong registration was sent.Willing to update this review to *maybe* three stars when there is accountability for dropping the ball multiple times.

Highly recommend Garrett Quinney. We have now bought 2 cars from him, and was very pleased. Not only in his service, and how he handled everything, but also the dealership. Great customer service

I had a wonderful experience working with Jeff on the process of purchasing a new car. He made the process quick and easy. I am beyond happy with my new car and the wonderful customer experience he provided!

Robert Clawson was a great help getting us into a new car! Couldn't have asked for a better car buying experience! He treated us well, and dealt with our kids well (they're a handful!) My husband and I are thrilled! Thanks Robert!

Lance McNamara was amazing to work with very understanding and very knowledgeable on his products!! Was a great overall experience and I will recommend them to all my friends and family!! Young Subaru is by far the best dealership around. I love my Ascent!!

Thank you so much Gary for your patience while I drove multiple cars until I found the one!! I love my Crosstrek. Would highly recommend!

Service was average. I've currently purchased 2 vehicles from Young on my last visit I was looking to purchase a older vehicle so my family could afford a house I was told that the vehicle I previously bought would hold its value... hahaha yah right. Took my 2016 WRX with only 4,000 miles for a trade in on a extremely old 10 year vehicleI and was only offered 20,000 on my trade in wich is insane the car blue books for 29,000.00 and was offered 20,000. Young is nothing but a bunch of crooks who care nothing about you they just want your money. I'll never purchase from a Young dealership as long as I live that's including my family also. They don't understand. Young Dodge/Ford in Morgan is a joke along with Young Subaru on Riverdale. Save yourself the headache and shop elsew

Hiram is Amazing!! If you need a vehicle or just a really great friend see this guy! If there were more stars I give them all to him! A++

Travis was great. Answered our questions and was very helpful. We will use him again.

My experience with Young Subaru was and has been terrific. Their service department has taken care of us over the past year since we got our 2015 Subaru. Nathan was courteous and professional when we came in looking for a new car and never pressured us into something we did not want.

I bought a Subaru Outback here and they made it very easy. When I got my car serviced for the first time, they had a nice area for me to wait in with free WiFi and they came in to me when it was done and didn't even ask me to move.

Ryan in sales is a joy to work with. He is a salesman willing to bend over backwards to help my experience pleasant.

Lance was super helpful and tried to get me the best deal possible.

Cameron was very easy to work with and made the process fun! Glad to be getting my second car from Young Subaru.

We recently bought a Subaru Outback from Young Subaru. Our experience was great. Jon Deitz, our sales person, was very patient with us and answered all our questions. He made us feel comfortable throughout the entire process, no pressure at all. Jon made sure we were getting exactly what we wanted within our comfort zone. I highly recommend Young Subaru to anyone.

Subaru makes great cars, the Young Subaru team makes a great experience. Hyrum helped me until the keys were in hand, even on his vacation!! Answered questions and made this experience fantastic. Austin worked hard and got results quickly. Don't let car buying be stressful, let Young be your next dealership regardless of the vehicle.

Bronson and Howard provided me with great customer service today at Young Subaru! Always know I can count on them to give me a reliable car to drive!

My wife and I are first time car buyers and what patience these guys have! Ryan N. was so easy to work with! This guy worked with us WAY passed closing time to help us get the car we needed! Excellent service! We will be back for sure!

Have worked with Travis Frye when when buying a car Travis worked to get us a good deal without trying to make us believe that we were somehow tricking the dealer ship into giving us some unrealistic price. Felt like we were part of a true win win

We just purchased a car from young Subaru and the service was 10/10. The building was extremely clean and sanitary during this crazy time. Michal Kappos was very helpful and thorough during our visit and helped us make the best choice for us. We love young Subaru!

Stephen Kapp satisfied all of my needs over the phone.

Young Subaru was great to work with. They were so helpful and great to answer all of our questions. I recommend them if you are looking for a Subaru.

I am not satisfied with the way that this dealership works. After bashing on other dealerships and then promising things that are missing from the vehicle is very upsetting.
The sales rep that was working with me over the phone told me that the vehicle that I was purchasing from them over a competitor came with things such as fog lights. Sure enough when a different representative was showing me the car I just purchased, there were no fog lights.

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Since said time I have been in contact with Young Subaru. I am very pleased that they were willing to make things right with me. Under no circumstance did I opt out to a "different" car per say, it was just a different color as the color that I had originally made the deal on over the phone the night before was not available.

I emphasis on the fog lights as that was the big sale push for Young Subaru, as the local dealerships vehicle did not have them. As far as the deal I was getting, the cost was equal between the two dealerships but Young Subaru promised "more car for my money" as it came with a slightly larger package than the one at the local dealer. Fog lights were mentioned in that "package" over the phone. I opted out of getting my preferred color from the local dealership to get these small extras from Young Subaru.

Young Subaru has made the efforts to include and install the fog lights to the vehicle I have purchased. With them doing so, I feel that I did get the car that was promised. Just not the color.

Kat was awesome. She helped me a lot when looking and I will always go through her to get a car!!

Staff was super friendly and helpful, Preston was awesome and helped me with everything I needed.

Just recently bought a new Vehicle from them. Kindred and Jeff helped me through the entire process. They made the buying process easy and fun.

Kelby did a great job answering all of my questions and explaining the service my car needed. Howard made my experience in the waiting area very comfortable. Thank you!

Fantastic service they were quick with my service and defiantly got the job done right. My service writer was Will Arreola and he greeted me kindly and gave me a good price. Will be returning for future work needed on my vehicle

Greeted with smiles and greeted with true Subaru dedication to their customer service. Provided excellent care to our WRX in a timely manner and provided the best care, treats and Subaru prizes for our Bernese Mountain Dog, Luna.

Went to their tent sale, got talked into a car we didnt necessarily want but was told over and over again it was the best car on the lot, was a very nice car 2 days later check engine light came on, so we went back was told they fixed it light was off, now 2 weeks later its back on and the traction control is stuck on the off position, wont do anything, so we called them to have them fix it was told that we didnt purchase the extended warranty so we would have to pay for it to get fixed. Keep in mind we have bought 2 cars from them in 3 weeks and only had the car with the check engine light on and traction control problem for 2 weeks I think its pretty messed up they wont fix it themselves without charging us, I think its wrong and I dont think we will be going back! Do not recommend them.

Amazing help with the search for a new car, and their service does an amazing job.