Suzanne Waltrip

Review of Young Subaru Co.

My grandson purchased a used car on December 28th....

My grandson purchased a used car on December 28th. It had been listed online for sale. He was told it wasn't ready and would be a few days. He kept asking while we were there to pin down a timeframe. He was told it would be ready by the following Saturday. So January 4th. It's now January 6th. And he has been told it might be done by end of business January 7th. He's been given conflicting information, and downright lied to, about why it's still not ready. He may not be spending $40,000 on a new vehicle but every customer should be as important. If only because that small time customer may be a $40,000 purchaser next time. Or they share their experiences with those $40,000 customers who will now never consider you for a future vehicle purchase. You happily took his money on the 28th. And that seems to be where the service ended. We already had a very negative experience the day he purchased it due to the extensive wait to get the paperwork signed. And it just went downhill from there. He was finally about to pick it up last night. Yes, it's an older car with higher miles. They said it was detailed. It wasn't touched inside.