wow topkapı palace hotel Reviews

We stayed as a family between 20-24 July with our child in room 4317, let's start with the lies:
1- Even though I made a reservation on ETS, I called the hotel to find out the occupancy rate of the hotel before booking due to the pandemic. They said the occupancy rate was 30% and they would stop receiving reservations at 50% maximum. However, when we went to the hotel 3 days after the reservation, the occupancy rate was at least 70%, which you could easily understand from the towels hanging on the balconies and hundreds of vehicles in the hotel. In a speech made in the environment where I was incidentally, the hotel attendant told a new customer that they limit the reservation to a maximum of 70%.
2- Although it was advertised that the suitcases were disinfected and brought to the rooms at the entrance to the hotel, there was no such practice. If we brought our belongings to the room ourselves, we would carry it in a much more sterile way.
3- Although it is advertised that separate masks, gloves and cleaning cloths are used in each room for room cleaning, we saw the attendant who cleaned our room in the room on 2 different days with the mask on his chin.
4- Although it is advertised that the tables are disinfected every time in the restaurant section, in a table cleaning I witnessed, the attendant sprayed a little on the table and after wiping only half of the table, he opened a service for 4 people by putting paper runners, never even wiping the 2-person section.
Let's now write down other glitches:
5- Although we always eat on the balcony, the service was very slow except on Friday. Even though we asked for coke to the table three times in one time, he did not come to the table, when I told the officer responsible for the balcony part, he answered absurdly as you can get there yourself.
6- There was a huge red lipstick stain on the mouth of a glass of drink we bought at the hotel, which allegedly paid great attention to hygiene and cleanliness. The dispatchers were holding the mouth of the glass with bare hands and their hands were touching the ice they put in.
7- Social distance could not go beyond rhetoric. There were signs in the places, but there was neither warning nor intervention. The measures taken were only for the disease to infect the hotel staff, the image of the hotel not to be damaged and the hotel not to fall into trouble. Nobody cared if the guests infected each other, it was officially a chance not to get sick.
8- The customer base was incredibly bad. For example, a husband and wife sat in a field with grass under the shade of a palm tree, wearing casual clothes, and talking on the phone, boys aged 5-6 were running around naked. The music played by the pool was like a pavilion and reflected the customer base of the hotel.
9- Although there are plenty of dishes and desserts, it was incredibly tasteless, we ate the same things for 5 days.
IN THIS LOCATION, A HOTEL UNDER THE MONEY I WERE GOING TO MANY HOTELS, THERE IS NO SITUATION TO BE EXPRESSED LIKE THE COMMENTS IN THE MEASURES RECEIVED, POSITIVE SIDE, THE ROOMS ARE IN GOOD CONDITION AND THE POOL IS CLEAN (!) , T. DON'T.
ED:
You have replied to me on another site, not add please consider these:
1- You say we are doing this but if you do not, it is a lie, so do not hang around. I was always with my luggage and it was never disinfected in any way. I recommend you to watch your particular cameras.
2- You have not seen me catching the person cleaning the room twice in a room without a mask twice in a 5-day period, and you have claimed that I have made a generalization. I'm sorry, the room cleaning came across me twice, I can't do anything.
3- I have conveyed all of these situations to both ETS and hotel staff, I recommend that you confirm the reliability of your records.
4- You can call the hotel and listen to the date I received the 30% information, 16 July at 15.36, keeping a record for customer satisfaction. Let me underline that the hotel attendant who gave the figure of 70% I was there by chance.

The structure is a lot outdated, go on the photos, such as grandeur, extraordinary luks do not expect things I do not really know the service limit. And I'm not reluctant.Personal friends from me to the big alkislar'a also 24 hours food and drink at the hotel unlimited ... here you can not stay hungry, food and drink is very rich I should also specify the menu ...

When booking the hotel, we were anxious because we were in the pandemic period, but the cleaning and disinfection works of the hotel every day were very nice and we had a very comfortable and safe holiday. In addition to the beauty of the facility, the smiling faces and solution-oriented behavior of all employees is an added value. You can go to Ms. rem, who works in the guest relations department, in any matter, she helps in everything.

The hotel is very nice, the animation is especially good in the hotel with covid measures, serkan beco olcay and Ibrah my thanks for everything

I chose the hotel by liking the comments made on the internet, but either I came to the wrong hotel or the commentators were in another hotel. I write as one of the people, this is the number that is called to me, but there are tens of thousands of people, it is incredibly crowded here, where can you get Covid precaution everywhere, the same kind of food every day, the employees are new eager but inexperienced, you wait 3 minutes of coffee line, I can not give coffee now, I can say without exaggeration. If you have covid stress, definitely do not come to this hotel, the sea is beautiful until noon, the post is wavy, of course, if you can find sunbeds there, the gentleman sitting next to me asked for an umbrella, for example, he didn't come for about half an hour the other day, the glass at the pool was broken, the glass shards were scattered everywhere, the children were running. I kept watch so that they would not come because the cleaning staff did not come for 20 minutes Lalezar bar responsible gentleman should do another job, I think it has been a long comment, but as someone who has been vacationing in this region for an all-inclusive concept in 15 years, I was not satisfied with a hotel for the first time.

I wish you could be as objective as us. We arrived at your hotel at 3:00, we were told that our luggage will arrive in 15 minutes, but it did not arrive, we called the reception twice, the ETS officer did not come for 50 minutes. the friend apologized saying that the employees were inexperienced and new. Later when we went to our room, our suitcases still did not arrive, after calling the reception again and fighting, our suitcases arrived 25 minutes later, it was 5:00 and most of our day was garbage, we went to dinner after 1.5 hours of swimming and there were long queues. Due to insufficient staff, there is a queue in the restaurant and your food gets cold until you get your salad and your meal comes too late after you sit at your table and order your drink. You say I drink raki, your food will be ice cold. There was a bristle in the meat, there were fish bones inside the salmon.We shared them with the hotel through the ETS consultant and the ETS consultant.We went to the bar after the dinner, there was a queue at the bar, we wanted energy drink, they said that we could not stay in the hotel any longer, we talked to our ETS consultations We requested, on the way out, the manager of the hotel said that he wanted to meet with us, we waited for half an hour and they did not even come. If you let us know later, they'll do it for you. Poor quality from start to finish, only the rooms are beautiful, its service quality, quality of food, everything is zero.

We really liked the hotel. The food is delicious, there is enough space, everything is compact, the territory of the hotel is green, bright, well-groomed. Rooms are good. The room has a refrigerator in which crackers, chips, mineral water, Pepsi, Fanta. The staff is good, no one insists on tips, as is often the case in Egypt, everything is done from the heart. We liked everything very much, will always rest here. Thank you

Hello there,



Many thanks for your support and attention,

Staff very interested, food and beverage available at all times, very large facility sea pool not sufficient SINGLE MISSING adult pool

In 2016, I was fascinated by the palace custard with the pool of the topkapi palace and especially with the relaxation pool. I chose this hotel especially during the summer holiday of 2017 and I am very pleased. Food quality was much higher than before. Cesit was in control of less flavor. I decided that I would never come here again, especially when I noticed that the showers in the spa were dirty due to old pollution and also due to malfunction. But it is a very large hotel with lots of pools. After the change of name I hope it has become better.

From the brand of water they use, to tea, coffee and even though I use it, all alcohol varieties are quite wide and high quality brands.
The staff are very friendly and friendly
Customer relations are solution oriented
Beach and pool are very pleasant
Its pier is too long
You can find 7 * 24 food and drink with many food concepts.
You can get your drinks either self-service or through the waiters.
Food queue It never happens even though the hotel is full (because there are 3 more snacks you can eat at the same time)

Last year I made my holiday was the topkap palace, which I chose for this year because I was satisfied. They call the same quality service.

Do not think about it once more, we 8 couldn't take it in half a day

The Arabs are full and officially the hotel does not taste like salt. Disgrace civilization is zero. People cannot be comfortable. Don't come with your spouse, you will be a murderer

All perfectly! But for more events such as "white party")

We came on holiday as a family, we liked the hotel. The facilities are nice. A hotel that can be preferred as a family and during the pandemic period. Personnel concerned. We saw the animation staff the most. We met Serkan and ibrahim in the dart game. They made our holiday a good one. We thank you . We are satisfied.

We started well, even though we had missing processes, they didn't have a problem. We liked the service upon arrival. Good precautions have been taken due to pandemic. It is a pity that people do not come here with hearsay information. Good for us. We will benefit from this beautiful service and nature. By the way, we are not the only smart who came here. They have a lot of guests here. The nature is beautiful, the sea is beautiful, the service is high quality, the food ... it will make us lose weight if it is not good at all.
With its large pool, wide and clean beach, evening activities are fully enjoyed by the holiday. One gets rid of negative energy instantly. Haa, by the way, you should definitely stop by. At least 3 times, not once.

I am happy with all things in this hotel. Thanks for all.
Animation and staff of hotel are all perfect.
Especially fahrettin makde us so much enjoy

We investigated the facility, where Covid measures were made fully successful, our priority was to take the cleaning and covid measures completely, Swandor Hotel did this very well, we did not encounter any difficulties, they took good care from the entrance to our room, the employees in guest relations increased our satisfaction by showing great interest, they will eat successful Animation was good. attaches importance to guestrelat ons Ms. Zeliha was closely interested in how we passed our holiday, she called every day and asked about our satisfaction, thank you very much, we are planning to come again for your close attention. Plant Thank you for fun, plenty of activities

All right. Only the rooms are not 4 stars.
They are very old.

The room was not cleaned upon arrival. Hair in the sink. Dirty really dirty floor.
So everything is in order on the territory

Well going be checking out of here in couple hours
We came to turkey at last minute
Never really fancied turkey
But have to say it s been a lovely week
In this fantastic hotel
Very clean very corona safe
Staff are great ,helpful and friendly
Rooms perfect large & clean
And special thanks for sound and light supervisor Denis and entertainer brahim

Nice hotel, new rooms, fresh food, not enough fruit and seafood, but the water is clean and warm (in October 23-25 degrees, the pools are cool in October, there is a lot of vegetation on the territory.

80% good if your English.... 100% for Russians and Germans..... Don't forget to wake up at 6am to claim your deck chair

+ gorgeous territory, very beautiful, beach, staff, food, super rooms, location from the airport
- audibility in the rooms, if the windows overlook the pool, then you can hear the drunk returning from parties. Somewhere from the end of October, the hotel is preparing to close and reducing the number of activities and food

The hotel is super and the animation with emir fantastic other staff is also very friendly the rooms are also nice and tidy simply top

I didn t strain much with alcohol. Of good drinks. Want a good drink pay :)))))

Hotel is geest, service alzo, animatienteam is the best !. For sure or friend Fahrettin ! We will come back to this hotel for sure. Food is perfect we didn t eat outside the resort

Everything was perfect, especially the hygiene, it definitely deserves its price

The hotel is great. Service is super. The rooms are beautiful and large. The people who run the activities are great, Emir and Daniel

Wow lovely hotel good customer service had a great time would definitely recommend thus hotel

It was the first time I came to the hotel, I liked your hotel very hygienic and clean, the rooms were delicious, the animation shows were great. Thank you very much Olcay Mr.

We have stayed 7 nights and 8 days in June as a family. An ideal hotel for families with children. There is a big pool in the center of the hotel for adults, there is a pool for children right next to it and my son liked it very much. He spent almost the whole day at the pool. There is also an aquapark. If the aquapark is enlarged a little more, it will be more beautiful. The sea is very wavy towards the evening hours. The food was very good for me, there was a lot of meat dish at every meal.
What I will criticize; the market inside the hotel is very expensive. Since it is known that people have to buy, sales are made with exorbitant prices. Apart from that, bellboys' communication should be improved a bit.

This place was our preference for a break this year holiday which was doing very well in the advertisements that the hotel had been hearing for years. Extremely high quality.

We came from Adana and had fun. Our holiday was very good. The rooms are comfortable and new. Food and beverage services are very good compared to pandemic. The rules are followed very well. Hello Animation shows are successful. I especially liked Abraham, who plays dart. We had pleasant moments. Serkan is also a very successful friend

We arrived from Moscow, from 19.10 to 26.10, animation at the highest level, I especially want to note Emir and Daniel.

I am still staying at the hotel. The cleanliness of the hotel and its frequent disinfectant, compliance with the pandemic rules and its health certificate, staff attention, attention, pool, sea .... very good. Just the attention of the customers to be a little rude to the staff, Please do not do the guys our holiday is good We get them to be masked in this heat so they can pass. We need to thank them.

Super hotel
First of all, the precautions taken during the pandemic process are very nice thermal cameras and our fires are measured with it. Desserts are delicious, staff approach is very good. Thank you to Irem who works in the guest relations department for her interest.

There is a customer-oriented, friendly, helpful team that completes all the shortcomings mentioned in the previous year by putting them on them. The regeneration process is very successful. A nice facility to be preferred among top segment hotels.

The staff and rooms were brilliant having stayed at previous hotels you do sometimes think will it fall short on your next holiday. Not at all here friendly team and all amenities and entertainment keep the whole family entertained. Lots of food to choose from at different locations my waist line will not be the same for a little while. Sum it up if you re thinking of booking go ahead will not be disappointed

Arrival;
We visited on the 6th June for a friend's holiday. We arrived early morning around 4am after a nightmare flight. We were greeted by a member of staff who perhaps needs more training on how to smile at guests when they arrive. First impressions count!

Food;
The food wasn't bad at all. It started to get a little repetitive by the end of the holiday but this is to be expected. The barbecue section was great and offered lots of fresh grilled meat. Breakfast very bland. The buffet section was good also.

Room;
No issues with the room as we were in a new one. We're glad as some of the reviews for the older style rooms are awful. Very comfy beds and nicely designed.

Entertainment;
Entertainment was OK but please remember not everyone speaks Russian! There are SOME English guests so take this into account. The xone event area is fantastic.

Atmosphere / other guests;
General atmosphere was OK but I can safely say I have never been surrounded by such rude people in all my life. They have no idea of the concept of how too que. Take note: when your staff let them push in over other guests it just makes their disgusting attitudes even worse.

Feedback;
We were charged 29 euros to pay for a towel that had a small amount of fake tan on. As someone who has white towels at home (much better quality may I add) don't charge someone 29 euros. We all know full well it washes out and this was a very blatant attempt to recoup some extra money from us. Where do you get your towels from? I would be changing supplier if I was paying so much for towels that aren't that great. As a side note, don't suggest to a PAYING guest that we can wash them ourselves. The gentleman who requested payment also threatened to call our travel agent and cancel our transfers. I can't remember his name but his attitude was appalling. Don't treat English customers as second class to the Russians, we have just as much right to be there.

All in all, it wasn't a bad holiday. But the arrogance and rudeness of the Russian guests, and the fact that we've been robbed of 29 euros (must be cashmere towels....not!) Means we will definitely not be returning.

The hotel is under reconstruction and reconstruction. Rooms reconstructed in a modern way, everything is new, good service. WiFi throughout the hotel except the beach. The food is good and varied: mussels, were squid, shrimp, lamb, lamb, quail, various fish: trout, sea bass, dorado. Not yet a season, but watermelons, melons, were constantly strawberries (not plastic). A variety of cafes and bars, respectively, and a variety of drinks. Some imported drinks: Red Label, Kepten Morgan, Baileys and others ... (in some bars), in general, for every taste. Champagne, beer, wines in all bars. Juices, smoothies, soft ice cream in waffle cups. Delicious coffee in special coffee makers, look at the lobby, snack bar ... The sea is clean, sand, small stone. Caution. To the right of the pier in the water concrete stones can be scratched. Almost every day artists are invited. The moment when the quality is higher than the price.

Great facility. Lacy rooms. Everything was very clean. Spacious facility on which it never looks full. Service and drinks selection great. Great pool and great slides. Unfortunately few German tourists and little German speaking staff. But with English you always get on. Driver was really nice and took good care of herself.

Nice hotel great veiws food isent great but is okay lovely pools rooms are a bit dated but nice the staff take a while to do stuff but good for the price

Rooms are very good. Drinks are amazing. Room cleaning ok. Food tastes perfect. Here 5+++. Thanks to Yesim and Safinaz from Guest Relations

Very good staff friendly and helpful good pools close to the beach

Hotel Aswendortokapi Palace is one of the most beautiful and modern tourist resorts in Turkey located on the Mediterranean coast. It has all the amenities. Beautiful views. Have fun

I especially liked the fact that the staff was relevant and polite.

My family and I visited the Swandor Topkapi Palace in Turkey. We absolutely enjoyed our time here especially because we visited a different hotel last year and we prefer this hotel by far.

There is so many activities everyday to keep you busy and entertained so you will never be bored. On the website it doesn t give the hotel justice because they do so much. In the evenings they always have different events going on such as different themed parties, columbian dancing, magic show and live music. During the day the entertainment team organised fun games for all of the guest to participate. We want to thank the whole entertainment team especially Menza, Emir, Daniel, Serkan and Zuliaha.

I definitely recommend everyone to come to the this hotel!

Thank you Swandor Topkapi Palace!

Keep up the good work!

We ll definitely be coming again

Muazzamm in perfection everything is incredibly beautiful dream like 5 lady friends came to the end and we are comfortable and we are in the palace sultan queen we receive service like we can not adapt to our normal lives when we return to the night we do not know money in this hotel, everything is inside the bedaavaa room cleaning all the time we were done every ley we are 5 I am meditating

Nice hotel. Our holiday was very enjoyable and we liked it very much. We're planning on vacationing here this year.

It's good that he changed hands, it was so beautiful than before

It was clean, hygienic, and its employees were smiling.
Especially Azime Han m pleased us with her helpful and smiling face.

Animation is an activity in which you can feel like a child again, forget about your age and any problems! The constant atmosphere of the holiday, eternal hugs with our little guests, and not little ones too, new acquaintances, positive emotions, tomfoolery and crazy energy, because everyone is on vacation !!!! Many thanks to the guys for entertainment Ibrahim for darts and not only)) and J Denis thank you

I went to the most beautiful hotel I've ever seen mexican food dishes are very different types of breakfast was great, although I liked it in the winter to go to the room cleaning dishes every day was clean carsaflar hergun change every day clean place very large place in the children have a very nice place.

The Swandor family took their precious time and gave us a holiday in return for our money. Hotel is clean, food and drinks are good. But of course, the best thing that makes the hotel beautiful is the staff working with life and head, even if something is bad. They help right away. Giving importance to disabled guests at parties and entertainment made me much more happy. Thanks to the animation ibrahim and the DJ for their interest.

We had an excellent experience at this hotel/resort. Our room was clean and comfortable. Everything worked. The pools were wonderful. They were clean and the water temp. was great. The beach was very clean and enjoyable. There were plenty of activities for families if you wanted to take advantage of them. There were entertaining shows in the evening. The food in the main dining room was quite good and fresh. The fruits and vegetables were locally grown. The hotel staff was helpful although not very many spoke English very well. You could get to the city center and the old city easily on a city bus. We really enjoyed our stay. And thank you IREM for everything you re the best guest relations

Everything is fine! Food is amazing, entertainment is great. Clean, neat. The animators are amazing Emir and Daniel

The hotel was beautiful. Room and beds were really nice and clean.staff was very pleasant. Food was okay sometimes..

The hotel is very nice refurbished meals superb kind very clean overall a lot of clean green staff friendly smiling all inclusive number one would love to know and a hotel can comfortably appreciate a lot of people will not be criticized

We stayed 15 to 20 August 2020, during covid period hotel was 100% occupied, covid measures are just cosmetics (nobody wears masks except in the main restaurant) and impossible to maintain social distance, it is too crowded, there is not enough place.
Hotel is renovated and looks great! Has top of the class furniture / facilities...

But workers are unexperienced, and they sometimes don't even deliver orders.
Answers we got from them:
- I don't know that's my 1st day here
- "what do you want me to do" after I told one of them that there was dirt (possibly children poo) in the pool
- one guy continued to take orders after I told him there was some broken glass next to the kids pool.

Food is the same every day. It is OK but not what you would expect from a 5* hotel.

80% of the guests are from Russia, and there seems to be some special care for them. So if you are not Russian, doesn't seem the place to be.

We were staying in Titanic Belek before and it was a mistake to change. The topkapi theme was what made us try it. At Titanic the food was way better, overall everything was better, and for the same price (maybe a hundred usd difference) which I will happily pay for my next vacation.

Not recommended. Reservation made through etstur: 1000 usd for 5 days, it is not worth the money.

Hotel is fine. Not too luxurious but worth 5 stars. Compared to other resorts, good WiFi connection in the room and at the pool. In terms of facilities and clarity really a lot less than the rest. It seems as if the Russians have priority over everything. So also the nicer or renovated rooms.

In the evening there is not much to do. No shows and animations to be seen while we are there in the middle of the high season.

Today a salamander in the room and mosquitoes are increasing. Indoors is the solution. Tea glasses are dirty and drinking cups sometimes remains of what I don't know.

Building is outdated. Cleaning is good but is outdated. Fits a bit with the real Topkapi palace in Istanbul. That makes up for the outdated.

Fantastic place in every respect. Published photos do not reflect reality .... Come, see, admire

It is not an institution that deserves the hotel price, its positive aspects, you are not looking for sunbeds on the beach, in the pool, the sea is beautiful, the a la carte restaurants are beautiful but they want 5 euros per day except for 2.

The hotel is an old hotel, oddly enough, they do not change their old belongings so that they do not damage the historical texture of the hotel, for example, the safety deposit box opens and closes with an Ottoman key (if you lose the key, you pay 200 TL, so the hotel puts its own responsibility on you, the lock core comes to you when the key is hung, so it is reliable not) rooms are old, toilet seat is old, bathroom has shower curtain, air conditioners make noise

The worst part is the food, there is almost no red meat in lunch (most days) and the variety is extremely low, the dinner is a little better but the variety is low (hemi valla hemi billa I had much better food for half the money I paid at other hotels)

Alcoholic beverages raki Ata rak alacarts Burgaz raki, Yeni raki with charge

Customer profile, Turkish, Russian Arab etc.,

The result is not a lousy hotel, but a hotel that has nothing to do with the money it receives, the decision is yours.