Arrival;

Arrival;
We visited on the 6th June for a friend's holiday. We arrived early morning around 4am after a nightmare flight. We were greeted by a member of staff who perhaps needs more training on how to smile at guests when they arrive. First impressions count!

Food;
The food wasn't bad at all. It started to get a little repetitive by the end of the holiday but this is to be expected. The barbecue section was great and offered lots of fresh grilled meat. Breakfast very bland. The buffet section was good also.

Room;
No issues with the room as we were in a new one. We're glad as some of the reviews for the older style rooms are awful. Very comfy beds and nicely designed.

Entertainment;
Entertainment was OK but please remember not everyone speaks Russian! There are SOME English guests so take this into account. The xone event area is fantastic.

Atmosphere / other guests;
General atmosphere was OK but I can safely say I have never been surrounded by such rude people in all my life. They have no idea of the concept of how too que. Take note: when your staff let them push in over other guests it just makes their disgusting attitudes even worse.

Feedback;
We were charged 29 euros to pay for a towel that had a small amount of fake tan on. As someone who has white towels at home (much better quality may I add) don't charge someone 29 euros. We all know full well it washes out and this was a very blatant attempt to recoup some extra money from us. Where do you get your towels from? I would be changing supplier if I was paying so much for towels that aren't that great. As a side note, don't suggest to a PAYING guest that we can wash them ourselves. The gentleman who requested payment also threatened to call our travel agent and cancel our transfers. I can't remember his name but his attitude was appalling. Don't treat English customers as second class to the Russians, we have just as much right to be there.

All in all, it wasn't a bad holiday. But the arrogance and rudeness of the Russian guests, and the fact that we've been robbed of 29 euros (must be cashmere towels....not!) Means we will definitely not be returning.