VideoPacini Review

Bad service. I had to repair the cell phone glass. On the phone they tell me that they have many requests and no longer make repairs on site but send to an external laboratory and it will take a week. I bring my cell phone and on delivery here is the first surprise: the weeks have become two. After two weeks of silence, I call for news and they tell me they are still waiting for the spare part. But how? Didn't you have to send it to an external laboratory? I find that they had told me an inaccuracy on the phone. Another ten days of silence pass and I decide to go and get my cell phone again with the broken glass; they return it to me immediately, at least in this they are fast. I then take it to another laboratory: after 48 hours I have my cell phone repaired in a workmanlike manner. Pacini videos never again

Incompetent. I delivered my Huawei cellphone (still under warranty) more than two weeks ago because it was badly charged and discharged immediately, I recovered it after two weeks (and various complaints and phone calls to which they did not respond). The phone has the same problems as when I handed it over. They just made me waste time.

waiting 30 minutes on the phone and did not answer anyone

SIN HAVING TO GIVE A STAR MINIMUM, NOT EVEN DESERVE THAT.
The screen of my Honor phone was unraveling, Huawei's assistance service sends me the link to send the phone by courier and get it back within 10 days, I fill out the request, I send an almost perfect phone because despite the two years of life it is not I never used without housing. Back up the phone after a super reasonable time despite the emergency CoVid ...
Well, the whole body is strained and in a point also scratched.
Contact immediately the Huawei care who is interested to let me know something, call me today to communicate that the lords of this center on the claim that the processing data sheet does not say anything of damages caused (I would like to see well, it would be smart to own write of damaging the phone), do not have photos of my phone because the damage they do if they see that the phone has pre-existing damage (then who ruined it ????), but if I want to, obviously with all their timing, I can send him and they revise ... then make yourself agree, the damage is from your side or not?
Next step Consumers Association, Huawei is best if you find another service center because rather than sending them to other phones change phone brand.
BEWARE !!

Sent an asus mobile phone under warranty probable malfunction after a reboot, I get a quote over twice the price of the retail phone, magnifying the "present damage" to blow up the warranty. After picking up the phone without the interim (but they still took 50 a smear) I noticed that the phone worked.
They do not respond to emails.

They tried to fix the phone for me seven times seeing but they gave it back to me every time it was the same. Last time the warranty expired and I was renewed three months but the second month of the three stopped repairing Samsung leaving me completely screwed because Samsung no longer recognizes their warranty extension.

I sent to repair a huawei p8 lite under warranty with collection and home delivery because it did not work wi-fi and bluetooth time 15 days and the phone has returned repaired even if it had a different imei code for me is a valid service center.

A star because -20 you can not. Shameful that some brands of smarphones and tablets give exclusive assistance or almost to these characters.
Sent in assistance a wiko view2 go with 2 months of life and extension smile unpaid 39.99 euro at Unieuro, because all of a sudden the touch did not work anymore. After 3 weeks I was returned "irreparable" by presidience of oxide, infiltration of water or liquids. Obviously one of the clauses that exclude the 2 guarantees. I phoned wiko and was told that I could not do anything because they have to believe what the repairer has perished. Naturally all invented. At my expense I had it checked by a professional who has disavowed their opinion (mobile intonso). I was sure about that. You should do a class action against this repairer but also to the parent companies because, in my opinion, "grant" a low economic quid for each repair. Therefore, these companies to survive probably, in fact and a priori, carry out only some repairs and do not exclude others.

Don't bring us your smartphones. The guarantee is only liable if the damage is minor, otherwise you will pay. They interpret the guarantee contracts to their advantage, not respecting them. Very bad experience, the guarantee does not exist! Review made only for the service center, I don't know the shop and I don't want to know it.

Assistance for H3g very bad !!!! They have not communicated closing last week of December so I could not receive the replacement phone for which I pay regular helmet and that on 21.12 I had requested to receive at Pacini for convenience of the area (already according to H3g the store would have remained regularly open all December ). Today I discover that Pacini decided last minute not to open until next week which, if it had been communicated to me last Monday (when I spoke to the Pacini store that manages other brands and that it remained regularly open), would have allowed me to cancel the request by requesting delivery to another store. What to say? Take away the H3g assistance !!!!! Already in the past I had verified at this shop little professionalism and little courtesy. To reiterate !!!! A star is really too much, too bad we can't publish it to zero ...

Although the answering machine says my estimated waiting time is two minutes, I have been waiting (exactly at this moment) for 32 minutes.
Assistance on a non-functioning remote control absolutely non-existent. A brand like LG should rely on more qualified professionals.

DO NOT SEND YOUR PRODUCTS HERE
After sending a Huawei p9 lite (twice because the first one fixes one thing and breaks another) I had to send my mother's phone. Not only did they break the screen but they had the nerve to send it back to me, with damage caused by them !.
Avoid sending any product here, maybe with their financial ruin they will understand that I cannot do these scams.
Any harm to this kind of people is little, we hope that everything worst that a person can imagine will happen to him.

I had a simple battery problem, I have been charged to pay not only the broken screen (which may even be there to invalidate a warranty), but also brought up a motherboard, which did not fit anything with the problem, for a worth 420 !! I changed the battery from the Chinese of trust (35 ) and in two hours I had the phone working perfectly! NEVER AGAIN FROM PACINI, that's for sure!

Replacement battery Huawey p10, carried to the center Pacini 15-20 days for replacement battery under warranty, brought to Monza at Axtel same phone in one day replaced free. But Huawey checks the service centers or takes them from the cylinder ... Pacini changes job

I took my cell phone to repair under warranty. They repaired a few days later than expected. They were kind.

Very satisfied with the service ... staff up to date prepared and kind

Incompetent. I delivered my Huawei cellphone (still under warranty) more than two weeks ago because it was badly charged and discharged immediately, I recovered it after two weeks (and various complaints and phone calls to which they did not respond). The phone has the same problems as when I handed it over. They just made me waste time.

I had a great time, I brought my phone that didn't turn on anymore, they told me that I would have to wait about 2 weeks and 10 days later they returned it to me working (complete replacement of the motherboard that was damaged). Probably people leave reviews only when they have had negative experiences to "let off steam" and nobody gets uncomfortable writing if everything went well.

But there are no ZERO STARS !! ??
I sent my All-in-One to repair the damaged Ac-Dc port as it returned. Feel what series of totally invented damages they proposed to me in the estimate: MAINBOARD REPLACEMENT - MODULE LCD REPLACEMENT - BACK COVER REPLACEMENT - BEZEL LCD REPLACEMENT in total 1055 euro of non-existent faults and without naming the real one !!!

It is really true that you don't even bother to test the products! THEY ARE REALLY SHAME !! BUT HOW CAN IT ALLOW ASUS ITALIA TO RUIN THE QUALITY OF ITS PRODUCTS WITH A FRONTBACK OFFICE SIFFATATA !!! I! I sent more emails to report that the first kind could have been a mistake and then more and more pressing but .... no answer. Shameful! !!!!!

I have been his Wiko collection point for 5 months: in this short period of time they managed to lose 2 phones and return 1 broken after 2 months telling me that it was my fault and that I had to pay to repair it. Obviously I had to reimburse them immediately to all the customers to save my body and now after 4 months they still haven't let me know anything about anything.
As a LG collection center, I later realized that he had "forgotten" to pay me the bills for 15 months of service ...
A bad center therefore, disorganized and above all dishonest.
AVOID IT LIKE HUNGER !!!

I took to repair a P9 lite warranty Friday and Monday night was ready. I had a great time reading the reviews I was a bit 'skeptical but I changed my mind. I would 100%

TOTAL INEFFICIENCY. They are the worst Service Center in Milan and now they will also repair Xiaomi. Be wary of this Center which creates more damage than anything else. Over time I took two smartphones under warranty to repair and they returned irreparable due to oxide (the first) and the second for damage caused by the user. Then repared by the Chinese with ridiculous expense. They are liars.
I wish them fail ... even mercilessly to the customer receptionists who are grumpy, rude. I am amazed at how the big brands can still rely on a company like this. There are probably saints in heaven. Unimaginable that they are chosen for the quality of their service.

Exceptional !!! I would say that my experience is more than positive, led to repair a Huawei P9 Lite, I left the shop with a Huawei P20 Lite ..... phone replaced under warranty, satisfied customer, me !!!! Personally, a compliment to the desk operators, always courteous and kind. Remember that they are not technicians, they are there to work, be nice too, they are nice to us. Respect!!!! Thanks to VideoPacini and Huawei for the assistance given to me for the problem with my smartphone by replacing it with the superior model. Thanks again everyone.

TRUFFAAA !!! Attention to this service center .. after sending my phone as a guarantee that it was not recharging .. they informed me that the problem was oxide, replacement of the complete front block, replacement of the battery ... for a total of 394 euros ...
having found oxide the terminal was no longer covered by the warranty ...
I solved the problem by bringing the phone to a shop in my country which repaired the charging socket..the problem was only this ..
total expense: 20 EUROOOO ..... I DID NOT BELIEVE IT.
Attention ... never again huawei ..... because as assistance centers we are unfortunately in a terrible state ..... do not be fooled ....

Total disgust bring them and I'll break your phone and they also want money for damage done by them. Let's join together and denounce this crap of service center so they will close.

I think there is no less competent center to report a star because it cannot be given below zero

What time will I open the store? ... mystery

I state that as far as I am concerned, the Pacini video service shop in Via Pacini worked well but I will NEVER buy a SAMSUNG product in my life.

My vote that goes to SAMSUNG ASSISTANCE and to SAMSUNG in general is ZERO or even LESS TEN -10. I bought a phone for 150 euros:

MODEL ---- >> GT18 SAMSUNG ACE 2
that has been BLOCKED every day since I bought it, for A WHOLE YEAR, AT ANY TIME by spending my days pissed off and always waiting for the phone to be REPLACED (always slow and always malfunctioning and impaled). So much so that I took him 4 times in repair (what patience and rupture of Zebedee to clear the memory of the phone and leave it for repair for at least two / three weeks) and I returned ALWAYS with the SAME DEFECT. I even asked that they change it with another model at the cost of spending something more out of my pocket. NOTHING the same shameful, revolting and defective model has always been returned to me.
Now, with 150 euros, smartphones at least the NON SAMSUNG brands sell smartphones. If Samsung to sell must sell certain malfunctioning products, even completely unusable, it should be ashamed and should be more honest. I will never give Samsung a penny even if it starts selling oxygen. Goodbye.

All perfect, they had 2 weeks to replace the display. After less than ONE they contacted me for the withdrawal! Excellent service.

Calling it assistance is a compliment. They are improvised people, they never answer the phone, if they answer they say they are not allowed to say things about the phone. Absurd. Change jobs, public relations are not your system.

They never answer the phone or even an email. Send a cell phone for repair and you don't know if it comes back and when ...

Exceptional !!! I would say that my experience is more than positive, led to repair a Huawei P9 Lite, I left the shop with a Huawei P20 Lite ..... phone replaced under warranty, satisfied customer, me !!!! Personally, a compliment to the desk operators, always courteous and kind. Remember that they are not technicians, they are there to work, be nice too, they are nice to us. Respect!!!! Thanks to VideoPacini and Huawei for the assistance given to me for the problem with my smartphone by replacing it with the superior model. Thanks again everyone.

Tomorrow I call you, you begin to tremble.
Then based on how you answer me I decide whether to give you a star, or whether to come to you and take down the vans.

If you could put less than 1 star, I would do it ....
The trademark in question is LG
Repair time almost 2 months
They make no difference between paid repair or warranty ... equal and biblical times .....
When you call them they respond with arrogance and superficiality, as if they already knew which device I am talking about ........ consequently they do not tell you precise times, they do not give you precise answers because it is their company policy .... But if I am the owner of the device, why can't I know exactly where the repair is going?

LG assistance the same: they cannot give answers except the collection center ...

The collection center: they say they monitor the device for repair every day (by going to the VideoPacini website like I do), but if you ask to hear them by phone, at most we send an email and the answers are characterized by long times. Rightly, reparation from biblical times, let alone the answers via email ..........

So the question I ask myself: Does the Huawei company take as long as 7 days via VideoPacini?
What's more than LG?

after an initial misunderstand they proceeded to repair my cell ... it works very well and thanks to their honesty and support from Asus and the repair was free --- commendable

Sent smart Huawei Y6 II, because it lost GPS and got very hot. Still under warranty. Sent and returned after 7 days with software update which fixed my issues. Thanks.

I am speechless, really. I have never done a review to a service center but this time I can not write it. I describe in detail the problem with the GPS that hooks very few satellites (compared with other P9) and battery that drops below 30% and what do they do? A simple update! Update what? But don't they see that the latest software version is already installed? Do they think that the update was not attempted before sending the phone, as requested by the call center? At least they talked to the customer to ask for information! Obviously not, since you can't even talk to them on the phone! Don't they think it can really be a hardware problem? But they think they are all fools who send phones for assistance? I think the aim is to get money from Huawei with minimal effort, trusting that the user will not send the terminal to you again and still taking the money for a fake and very simple intervention. Updating a software requires the pressing of 1 or 2 keys, opening the phone requires risk (in primis, as in all jobs) and a minimum of ability.
Never again, believe me !!!

Bad service on all fronts, first of all the slowness of the operators and the very poor communication with the customers. 2 weeks thrown away. Absolutely not recommended!

Sent twice for multimedia audio problems, both times it was returned to me without having repaired the fault.

highly positive comment, brought a lg g4 and as promised repaired in 2 weeks, very friendly and helpful staff. I just have to say thank you

Sent for repair on behalf of Asus for a small damage to the screen by delivering it personally on April 13 (so the excuse of the courier does not exist), and finally after 7 weeks it was delivered to the courier! Now we hope to arrive safe and sound and not that the courier will arrive from Milan with the donkey, otherwise it will spend another month

What do they advertise to make a phone number if they never answer customer calls? I would like to turn to them for a repair, but if the good morning starts in the morning, better leave it alone: - \

I no longer wonder why a company like Huawei relies on a service center like this because, although they report it, they answer you '' we are sure that our service centers are doing everything possible ''. Well if it is possible to make the phone with the same problem and not even test it before sending it back, they should not even launch on the Italian market. That said, try, if possible (for Huawei with little choice), to take it to some other center.

Shameful to say the least. I own an Honor 7 (Huawei). I sent him to service for battery and screen problems. They sent it back to me after a month with the voice "no defect detected." I'm calling, I'm pissed and do you know what the reason is? "For the battery you must also send the charger (and nobody has ever specified this thing), while for the screen unfortunately the note written by the operator has been cut."

The worst of the worst. They never answer the phone, they make me go 50 km to go to the shop telling me that the phone is ready to be picked up and when I arrive I discover that they have done nothing because they don't have a spare in the house and I have to wait weeks. They justify themselves by saying that "the staff is on vacation and they cannot notify everyone correctly" SCANDALOSI

Ignorance and arrogance is the only complement I can say about these gentlemen. The worst of the worst.

I would give six stars if it were possible ... Excellent assistance and unquestionable seriousness ... I sent my Huawei Nexus 6p in assistance, after a few hours they call me back to deliver me a new Nexus still packed! I highly recommend, guaranteed assistance efficiency! Thank you so much ...

After 2 months I am still waiting for me to know something about my cell phone! I put one because you can't put 0 BAD!

I'll tell you my experience: I went to this help center to replace the battery of my Honor 8, since after more than a year it had deteriorated and being under warranty, I opted to go to this center.
Yesterday I receive an email from them saying that my cell phone is not within the warranty parameters because it is bent and now I have to pay 164.70 euros !!! all this is an injustice because my cell was in very good condition before and certainly it was not curved, so it makes me think that they did it on purpose to fool me and not perform with their duty of guarantee.
The bad thing is that I didn't take photos and videos before handing it over to show him how it was before.
Having said that, I am waiting to see what they answer but for now I am totally dissatisfied and outraged by this situation.
Update
I HAVE RETURNED MY EVERY CURATED CELLPHONE !!! NEVER GO THERE ARE SCAMMERS !!!

I took my web-cube in for service, they kept it 20 days and then I discovered that it had been back for more than a week and if I hadn't called I probably would never have given it back. THE system to notify you when the totally non-existent repair is finished. Them of a rare rudeness. I look forward to seeing tonight if they have at least solved the problem.

TOTAL SCHIFT !!
Sent 3 times the phone due to a failure of the motherboard, came back with software update, but with the same problems
SHAME

Twice I sent the phone to you and twice it came back. Now the house offers me a replacement. Slackers and incompetent.

All I can do is confirm what has already been written by other people. They are incompetent buffoons, and they don't even reply to emails .. My P8 lite IN WARRANTY sent for assistance because the wi-fi has stopped working overnight .. they don't let me know anything for almost a month, and only after my reminder do they reply that the repair was not covered by the warranty as the software had been tampered with! Manipulated?? but by whom? Holy spirit ?? BUFFONI !!

To change a screen I had to send it back 3 times, each time they fixed one thing and broke another, I lost three months.

it is the third time they repair my ASUS zenphone ultra in service. It still doesn't work, draw your conclusions !! This time it doesn't work again, I solved the problem I threw it away and I will never buy ASUS again.

bad!
sent lg with touch problem (he didn't write the letter c, and sometimes he didn't unlock it) he called and I could use it.
they asked me for euro to repair it, I refused the repair and it came back that it didn't turn on anymore and it didn't work!
Stay away from these subjects !!!!!

zero stars because they really suck. 1. it's a month and a half that have the pocket under repair 2. I haven't had a replacement. 3. so I keep paying and I don't have internet service. 4. they do not answer the phone, they are free and they do not answer or are always busy, the receiver is detached !!!! it is impossible to communicate. it is impossible to have assistance. truly a SHAME AND A LITTER !!!

called huawei to find out the phone sent, 6 days before, they pass me the number of videopacini assistance, I call with the ticket number and customer code, they tell me that they do not release information to private individuals on the terminals ...... and to call the number green huawei !!!!! or go to the videopacini website. com, which google does not find. Scandalous, why can't I find out about my terminal?

Huawei confirms its mediocrity on its products by entrusting incompetent assistance on its smartphones. Woe to anyone who has to deal with Video Pacini.

I can only be extremely satisfied, if I could give 6 stars! Mandate in warranty assistance with home collection of a Huawei P8 Lite, which after 10 months of purchase in a short time did not work anymore, first the bluetooth, then the wifi. I contacted the Huawei call center to which I explained the two problems Monday 3/10/16, I agreed for the collection at home with the courier for 10/05/2016, telling me that they would send the phone to the Pacini Video service center and that it would have been repaired in 7 days .. I must admit it seemed to me a very optimistic timing, instead with great amazement today 11/10/2016 Bartolini delivered me the cell phone to which the motherboard was replaced and now it works very well. The service center was also very friendly on the occasion of an email sent to them to request information and to which they responded after only 10 minutes. What can I say .. Professionals to the fullest, congratulations!

My experience was very positive .. I took to repair a Huawei mate 10 pro and returned in less than one week with the problem solved .. Recommended

FAKE! SEND THE PHONE FOR A FAILURE (THE DISPLAY REMAINS BLACK CLASSICONE OF HUAWEI LCD)
OUTCOME:
SICCOME IS SLIGHTLY CURVED (iPhone 6 story) 480 (cost like new) TO CHANGE RETRO, LCD, AND MAINBOARD.

I HAVE BEFORE I WAS THEM OPENED AND I ATTACHED LCD COMPRISED ON AMAZON (WHICH I HAVE ALREADY RETURNED AND TAKEN REFUND) TO MAKE THE ENTIRE BACKUP AND MISS YOU THAT THE MAINBOARD IS BURNED? INFAMI SCAMPS. VI CURVE ME THE FACE

AGAIN IS NOT BACK, IF YOU HAVE REPLACED THE MAINBOARD VI DENOUNCEMENT

FRODE ATTEMPTED
DAMAGE
PESSIMO SERVICE

YET I HAVE NOT RECEIVED THE LIST OF WARRANTY PARAMETERS SO THERE ARE THE SPARAMERDA

THE TYPE ON THE PHONE SINGHIOZZAVA FROM FEAR TALMENTE I BURNED BY THREATS VIA LEGAL.

FRIEND COUNCIL
WHEN YOU BUY A PRODUCT YOU HELP YOUR HELMET AND DEATH AT THE CENTRAL ASSISTANCE CENTERS AS A QUOTE.

SHAME!!!!

Avoid like the plague!
I have a Huawei P20 pro. Nothing to say on the phone, nice though expensive. Unfortunately, the battery was inflated. Being still under warranty (bought through a telephone operator), I take it to Huawei's support in via Pacini. Friendly welcome and quick procedures. The positive notes, however, end here! I am notified by email 5 days later telling me that due to a simple scratch on the display (which does not limit the correct use of the mobile phone) the phone cannot be repaired under warranty and they offer me a quote with replacement of the defective battery and also of the display , all at the modest sum of around 250! It is simply a quibble to avoid making a warranty repair and collecting more money. I immediately called videopacini (35 minutes waiting and this already says a lot) and I was again confirmed that due to an aesthetic damage (!!! - scratch of 1 cm lateral almost imperceptible) the mobile cannot be repaired under warranty . Customer service is really bad if you can go elsewhere. If you have to pay rather you go to Paolo Sarpi: they repair immediately and with lower costs (so even the telephone is Chinese!).
Congratulations and never again.

Absolutely no assistance .not professional at all. I have sent my huawai p 10 lite three times and it always comes back with the same problem, and twice out of three I have had my motherboard changed. Making mistakes is human, persevering is diabolical (and I would add a symptom of incompetence !!!).

A star, but only because they can't give less. I think such a bad service center does not exist in the world. I had to rely on them twice, and both times I had to ship the phone a second time because the problem was not solved. Incompetent in an embarrassing way, you point it out kindly and they are so bitches that they take offense and, what's more, they respond badly to you. Because of them, Huawei has lost a customer, so if you can, stay away as much as you can.

Huawei Assistance VIDEO PACINI A VERY LITTLE DIRECT, I tried to call for a whole day and they never answered, so I showed up in the shop and they were both out smoking, my specific question but you never answer the phone? The answer was: WE DO NOT HAVE THE PHONES HERE .......... So I say why do you have 2 telephone lines ??? As for the repair, however, it went like this: first they tell me there is the piece 1 day and it is affixed, the next day they tell me the piece arrives in 20 days ..... Mah ........

ABSURD! Absolutely incompetent ... I sent an Asus pc not under warranty for assistance; I waited a month to get the quote and after signing it and paying over 500 I was told that the spare parts are not available and that I will be refunded .. who knows ...

I have been trying to call them for two days! If they can't operate their figurative line, fix a cell phone