VideoPacini Review

if you could put 0 stars I would put them. Sent an honor 7 phone for battery problems (obvious, since it was turned off at 50%), the first time it comes back with a software update, I send it back and they think to change my motherboard. Well, I do the restore, I load it, when it finishes charging I take it off and while watching the news on the internet it turns off at 70%. the battery reaches 0 in an instant and turns off. Does it take a degree to understand that it is the battery? I call honor support and they answer me that we have to postpone it, but they went to c ....., rather I buy a new phone from another brand but never again honor because they turn to these incompetent

I brought the phone still under warranty, and it was returned to me that didn't work as before. I brought it back, it was out another week and it's not going yet. Absolutely bad!

I happened to turn to them twice: I am satisfied with the service offered. Fairly fast times (10 days).

Absolute precision, they repaired my P8's camera in 4 days as they told me over the phone. Professional and punctual.

Sent a phone in assistance and was returned with the problem not solved, really bad

eh nothing, despite the reviews I risked, brought my xiaomi under warranty for an annoying return of voice during the conversation, held a week and returned that and what.

It's from 11/29/16 that they have my Huawei mate s and it's not back yet. They should only change the on / off button because it is broken. You comment on the service alone, if you can call it that, provided by the panini video.

Great phone repaired in just a few days. Come back as new

To see the reviews I got scared, thinking that my Huawei P9 would be back after centuries of repair. Instead they were very kind on the phone, along with the parent company who replaced my terminal. 4 stars only for the rather long times, but we are seeing the festive period.

less than a star you can not .... because asus you trust these incompetents I do not know distrust

A year has passed and I am still waiting to pick up my router ... shameful and incapable

I needed to go to them for a warranty repair and I must say that I found myself absolutely well. I needed to call at least 3 times and they always answered me with kindness and courtesy. The work has been done with care. Absolutely positive judgment. Thank you

If I could have given you 0, I would have given you -1.
Phone sent for repair, after 6 days from purchase, due to battery problems (not charging).
After 20 days the phone comes back, WITH BATTERY PROBLEMS (still not charging).
I call your lousy customer service and find you FORGOT.

You are the mirror of this country

Unable to communicate with them. They never answer the phone.

Incompetent. 7 working days to replace a battery, mobile phone returned with the same battery but motherboard replaced. Result? Battery that still does not last long and the screen / compass tilt no longer works. And now? Will I have to wait another 7 working days? Go and sell the fish at the market!

I was terrified when I read the reviews. Instead I found this assistance center valid. My Transformer Mini T102-HA has just returned from Asus assistance. After 8 working days I phoned the same assistance, not having any more news, and not only the young lady was kind in answering me, the next day I was sent back repaired. 10 working days including shipments (round trip are 4 days) and my mini transformer is in place.

Bad service. Smartphone sent by media world for gps not working. Returned with the exact same problem. A shame. From now on I will buy on amazon at least I will have a proper assistance

Bad assistance on a job done twice. The second time, they invent that water or other liquid, yes wine, has entered the phone.

Telephone asus zenfone 2 repaired under warranty. It works good compliments thanks to all of you.

I have a Huawei model U8815 phone for about a year that no longer turns on. The request for repair under warranty presents me with a non-repairability form with the causal 'presence of oxide, water or liquid infiltration'. Moral: phone to throw away. With the modest sum of 30 from the Chinese of Via Paolo Sarpi, the phone miraculously starts working again. I leave the considerations to you.

Telephone repaired in a week and working! For the people who complain: the phones don't repair them, they send them to the repair centers of the various brands, so at best, complain to samsung & Co.

Incredible speed with which the assistance works. Always precise and professional. My Asus and those of customers repaired in a few hours / days, thanks guys!

To avoid. I brought an LG G5 for repair to fix the GPS 4 times. They have never been able to fix it. Indeed, at the time of the withdrawal the device was damaged in the lower part, the back cover was cracked and did not allow to hook the battery correctly. Biblical repair times, from 2 weeks minimum, to 1 month. TO AVOID.

They called me because I left a one star review. Explained the reasons he tells me that he will send me another new computer, I asked again: new? And he answers yes. Today I get a notebook used by Asus Holland, just ruined, noise like a helicopter when it turns on, the screws behind it ruined for who knows how many openings, full of dust, not original box. This is scam and a great insult from these people and from Asus. Now I will speak with Asus for the refund and start the complaint that is not possible after 3 times in which they did nothing and now I have a ruined PC when I paid for a new one.

Hesitant from the reviews already present, after contacting LG assistance, I decided to still bring my suffering G4 of the (as I understand it) common bootloop problem.
The telephone still under warranty is withdrawn on Tuesday and is returned in working order, with a replacement of the logic board, the following Tuesday. 7 days to carry out the repair.

I do not value 5 stars because I sent a G4 NoBrand for assistance and was returned to me in G4 brand Vodafone. Everything is ok for the rest.

Opening hours on Google: 8.30 am; on the shop window: 9 am is not a samsung service center. Approximate ....

I brought my honor to the center about a month ago because of yellow spots on display after three days they told me to pick it up. To my surprise they replaced it with a new one. Monday 4.11.2019 I brought the new in assistance for an audio problem depended on the accidental fall of the same in the cream. Today after 4 days I picked up the phone perfectly repaired still under warranty. Thank you. Efficient and kind staff.

I have a Huawai P8 lite still under warranty, and I noticed that the wifi and hotspots didn't work, so after so many tips taken via the web, I couldn't solve it to make it work. So I call the Huawai assistance center who were very kind, I explained the situation and they proceeded to forward the application for home collection, and telling me that the phone went to the Video pacini assistance center in Milan and that in ten working days the phone would return. Well I received the phone today with the times they gave, and everything works great !!!!!!! Therefore I can be more than satisfied. Thank you!!!!!!

Huawei P9 lite sent to appraise under warranty because the battery caught fire !! causing a blaze of 15cm to escape from the back by piercing the cover. Fortunately I did not get burned !! From the report they say that I caused the damage !! it's disgusting !! don't take huawei the assistance sucks !!

A star because it is not possible to give one. Rude surly and unprepared. I will never go there again, not even if they had to pay me to go there.

ridiculous
in 2020 may not have a care of such a low level center
infinite waiting
hasty and approximate annoyed operator.
0 stars

I don't answer the phone and when you tell them they shrug their shoulders ...

In June, a Huawei p10 lite bought ten days earlier in a Wind store was sent to service, the phone returned after 20 days with the unsolved problem. Telephone sent back for repair on July 1st I do not add any further comments for education.

A ZenFone 3 has been sent to service, due to a camera problem, replaced in service. Shipped on Wednesday and received on the following Wednesday. All perfect.

I happened to turn to them twice: I am satisfied with the service offered. Fairly fast times (10 days).

Scammers! They artificially broke the glass of my Huawei P10 lite to avoid repairing it for free.

Huawei assistance, the phone was picked up on September 6 and returned on September 15. Excellent timing. I contacted the center for information they were clear and kind, they gave me the information I was looking for

I honestly don't explain all these negative reviews. I found myself very well. I took my LG to repair and it had already arrived in a week!

Want to work, jump on me!
Thus the attitude of the employees of the LG assistance center in Via Pacini in Milan could be defined. I had a problem with my Lg, probably due to the battery, now "cooked". They told me to go to the center of Via Pacini, where they would diagnose the cell phone and diagnose where the problem was. I went there, apart from the poor kindness received (it seemed that I was sorry to have gone there!), I explained the problem and in response they told me: "We will send it to assistance". No diagnostic done, no initiative. Simple passacarte, and also rude. "But how," I replied, "and if the problem is only the battery, we send it away for nothing, let's at least try a new battery!" With enough they took a new battery and put it in place of the old one. Result, it worked. "Yes, it seems to work" - they have laconically commented, adding "But we don't have batteries". Point. I had to ask, "And can you order?" "Yes but who knows when it arrives". "So where can I find a new battery?" "Boh, try one of those stores like 3, Wind ... Maybe they have it." I came out quite disappointed. But how, a Lg service center can't even get a LG battery? Really a nice assistance! Give yourself to horse racing, in Milan there is a beautiful racecourse! And congratulations to the LG, to rely on certain people.

The worst service center in Italy instead of repairing they do damage and ask absurd figures for damage done by them and in addition they blame the damage done by them to us, I can't wait that these scammers will be reported so they will close.

Notebook Asus sent 2 times in assistance failed to repair it, arms stolen from agriculture SHAME YOU SHAME.

I sent my huawei nexus 6p (not branded) to service because there was a problem restarting the operating system. After ten days it was returned to me after changing the motherboard and the phone seemed to be working well. Too bad that once inserted the SIM asks me for a pin unlock sim network. But by inserting my pin or that of any other SIM the phone does not unlock and I cannot use the telephone network. As if it had been blocked by a telephone operator. In conclusion, I sent a phone without a lock and I go back stuck?

Terrible: unrepaired phone with a clear factory defect under warranty (G4 bootloop), maybe they earn us if they ask the customer for 200 euros instead of making it go under warranty.

No telephone or email response, communication 0. Never again this service center and LG.

My phone has been in service since 1 July and for more than a month I have been waiting for the spare part .. Now I wonder where will this spare part ever come from? From the north pole surely ....

Sent ASUS Notebook for replacement according to HDD not working, returned with second HDD still not working, but in return they replaced the MAINBOARD that had no problems .... Very bad the first, we see the second ....

Sent ASUS Notebook for replacement according to HDD not working, returned with second HDD still not working, but in return they replaced the MAINBOARD that had no problems .... Very bad the first, we see the second ....

simple replacement of the glass, among others, for a fee, paid more than 8 days ago no news does not answer the phone and emails suck

I am thrilled with the incompetence of the people I dealt with at this center. I'll tell you my story: I buy a huwei p9 on September 18th. 2 days later, falling on the table breaks the outer glass covering the cameras. I call n. Green huwei and they advise me to mamdarlo in repair as I have vip guarantee for 3 months and I have free replacement. I book courier for the 27th day which regularly collects the device. Hence an endless odyssey. On October 3rd I get a quote of about 120 for glass replacement. I complain that they told me it was covered by a guarantee. The gentlemen say that the warranty does not cover the rear glass and that I have to pay for the repair. Obviously I refuse and ask for the immediate dispatch of the phone. After various diatribes, finally, yesterday comes back and surprise: the fingerprint scanner seems to be disabled, it has disappeared from the settings as if the device were not deprived of it. I write New Pacini's mail to the center and what's my answer? To call huawei !! Today I call another huawei repair center which confirms that the warranty covers the rear window. Moral of the story: they wanted to fuck me with a 120 quote I didn't accept and they are making me pay by not wanting to tell me what the hell fingerprints did to the scanner. But it does not end here .. Fathers and incompetents. Shame.

Sleeve of Thieves and Scammers.
I sent a LG G4 phone as a guarantee and they invented a tampering and oxidation on the card and asked me for a repair worth a 262 euro when it can now be bought for 370 euros.
To be avoided, unfortunately they touch us.
But doesn't LG realize that these people discredit their product?

To tell the truth this vote would go to 3 components: LG in the first place, video pacini in second and finally axtel that has the minor faults, but let's get to the point: Porto in assistance at the collection point Axtel a 5x nexus with 20 days of life because the fingerprint sensor has faded and after 20 days is inadmissible for something to use with the hands. Axtel email assures me that the intervention is under warranty so I go in person to the place. Here I find a receptionist who takes my data and the reason for the repair, marking in large letters that this is the discoloration of the sensor. After 4 weeks, they contact me saying that my phone is ready and here the hoax arrives: I find out that the phone has been sent to videopacini, where despite having received the signal to repair the fingerprint sensor for fading, they decide instead to replace the speaker that actually worked ... moral of the story, LG scandalous assistance, but above all stay away from axtel for their poor level of communication and peace of mind for their incompetence (as well as "cunning")

To begin with, the call center makes the little game of hanging while you are talking so that you have to spend infinite time to be able to call them back ..... and in the end they think they can get away by saying that the phone broke because humidity entered due to fault of the owner ...... asking for astronomical figures for repair ....

Maximum disappointment
Unavailable waiting times. Exaggerated and unacceptable costs for poor service.
I will never go back.

idiots ... what else? send a 600 euro nexus 6p with 6 months of life and send it back to you the same as before but updated. Holy Christ the bootloop is a hardware problem idiots not software !!!

Bad, I can't find any other words.
I am an Honor 7 owner still under warranty. From one day to the next the battery stops working ... It reaches 40% and then switches off, with a total autonomy of 3 hours (when I first reached the end of the day). Through Huawei assistance I send to them and they return me with the description of the repair "software update". I turn it on 100%, use it about 3 hours and ... It dies exactly as before.
Contacted Huawei support again and they tell me to be patient and send it again writing that the phone needs a battery change. I do so and I come back with the description "no anomaly detected". I didn't want to believe it. I turn it on and find the battery at 36%, I use it and it turns off after 2 minutes ...
Bad service. I am amazed that a large company like Huawei relies on a service center that does not satisfy the customer in the least ... I seem to be in "good" company.

owner of honor 8 under warranty, after taking it 2 times to the service center in my area (incompetent) in a month, huawei advised me to send it to Video Pacini. Shipped Thursday 24th, arrived Tuesday 29th. It finally works and they were very fast.

I believe that a service center so unprepared, inefficient, but above all rude I have never met him in my life. Bad experience! Strongly discouraged.

Very bad experience: he asked me for 110 for the repair of the phone and when I arrived in the shop I saw myself requesting the amount plus VAT when in reality, when dealing with a private individual, he should have given me the price already paid. Stay away if you can

Very satisfied, intervention on Huawei Mate 10 lite, glass replaced, very honest price, really good, congratulations.

I had a problem with the usb port and in less than two weeks all solved, professional and efficient! (Province of Foggia)

Acid enough no longer do huawei service and give you no information on where to go. Then I had to ask for the brands for which they assist. No comment

On September 3rd 2019 I bought a battery for my LG G3 through the LG shop that is used by this service center.
Today we are at 13 September, I spent 28, ( 19 for the battery, 9 for shipping), but the shadow of the battery is still not visible. I wrote to LG three times, replying that I had to look at the outcome of the shipment on the account that they made me open on their site. After 10 days from payment, he still tells me IN PREPARATION, I'm starting to think about whether I bought a simple battery, or a roof-top house, given the very long preparation times for the shipment. I requested a refund of my 28.
I wonder how LG, being serious, can be entrusted to Service Centers like this, but doesn't read the reviews that people write? They are almost all negative and they are almost 300 !!!
Congratulations to LG for relying on these here and congratulations to VIDEO PACINI for their way of working and being able to move forward.
Congratulations !!!

LG G4 with bootloop problem, due to a hardware problem. Phone returned after a month always with the same problem.

I gave my HW tablet for a screen change but on return they deleted all data, without warning me or giving me any explanation about it.
I paid for the repair of 109 on a regular basis, but didn't immediately notice that all the tablet data was missing.
I am very angry because no one has mentioned this possibility to me.
Also, I'm no longer sure if the tablet that was returned to me is mine.
Then I have a few days ago the screen of the tablet is suddenly dead (you can see nothing but some flashes / pixers); I brought it back for repair but they told me I would have to pay again ... ??? !!!
I'll take legal action

Repair of a huawei smartphone under warranty in 10 days, all in all a normal schedule. Negative note: it is practically impossible to contact them by phone or email. Those who succeed are kissed by luck.

notebook asus ... repair in record time under the holidays ... !!! sent on 22 Dec. on the 27th they wrote me that the year they received and the 29th they sent it back !!! (changed motherboard) are friendly and very kind! THANK YOU!

I sent the cellphone 2 weeks ago after a week I get it with the motherboard replaced the cellphone is fine without WiFi defects etc. today it arrived perfect it works like a god even if it took them 2 times to repair it the important thing that now it works all the only thing that I can't complain and that they are fast in delivering the phone regards everyone

1 star is too much and is also a favor, I was their collection point and I canceled them because they no longer returned 3 phones sent for repair, they never answered my requests and I had to compensate the customers out of my pocket not to ruin my reputation thanks to their work

I brought a broken LG G Flex 2 (still under warranty) and after about a month I was replaced with an LG G5 SE. Helpful and kind assistance

Painful !!! I don't know how big brands make such incompetents. A paid job that, according to them, should have been done in 15 days, they completed it in 3 months !! With a return (for partially completed work) and without providing the minimum certified information of the work done and the parts replaced.

Sent ASUS pc for warranty repair reporting 2 problems, one of a software nature (a windows error on startup) and battery replacement (not under warranty because it appears that the batteries only have 1 year warranty). I wait 3 weeks (and 2 reminder calls) to get my pc back and despite the fact that the work report says that the operating system would have been restored, I realize that not only has it not been formatted but that the software problem is still there. I call for explanations and they ask me to inivargli the pc again. Very bad!

I sent my Huawei nova phone to the service center for a stain on the display, it was sent back to me with the same defect, very bad, in my opinion they didn't even touch it.

Less than 10 days Nexus 5 repaired and even worn out components! Super!

I have used Video Pacini since cell phones have existed, passing by Motorola, Panasonic, LG, and lately Huawei, and I have never, I repeat Never, had problems both for buying advice and for post purchase assistance.

I took my LG G7 to the tim shop where I bought it because it no longer read the sim and they sent it to Video Pacini ... It came back after less than a week and the phone has the same problem, they will have cleaned it with compressed air. Now I have to bring it back to service, and I will specifically ask for a new phone or otherwise to change the repair center

Bad assistance on a job done twice. The second time, they invent that water or other liquid, yes wine, has entered the phone.

I brought two Wiko phones, both perfectly repaired in 15 days, one under warranty and the other not, replacement of the touch screen and in the other replacement Mainboard. I would give 10 stars but it is not possible, excellent kindness and professionalism, they always answered the phone for me, just a little patience, congratulations to Video Pacini, I highly recommend it, sometimes something still works and Video Pacini is the confirmation. I can't understand all these negative reviews!

PC NEW, sent in assistance for a problem to the Wi-Fi card I was returned with grooves on the main body, the followings to the replacement of the motherboard I found myself the "under" part of the PC mounted in a way out of the normal: body that does not fits together with the hinges and then "scratches", raised spy compartment (with highly visible bump), more serious: Botta on the right corner of the PC, I repeat: PC NEW, purchased on December 25th and brought to the assistance on January 2, 17 .

In conclusion:
1. Furrows on the main body;
2. Blow lower right corner;
3. Hinges with non-matching body, the consequence was the inner connectors;
4. Spy room evidently with a ditch;
5. Pc returned from assistance after exactly 30 days.

I DO NOT RECOMMEND THIS ASSISTANCE CENTER, THEY WORK VERY BAD.

They are kind in person, but having information on the phone about the repair is completely impossible. I once lasted 20 minutes feeling Moonlight shadow all the time. Nobody ever answered. It would be better not to deceive and put only one email.

THE WORSTEST WORLD COST CENTER AND WORLD COST. I sent a new computer that was still under warranty because it did not turn on anymore, they did not fix it and changed it to apple and they returned with the accessories of the package, all broken with written software update. I am speechless. I wish them to fail and I hope that people like them can happen ANY EVIL POSSIBLE and IMAGINABLE WITHOUT PIETY.

I don't know how huawei with its excellent products makes assistance to a useless center ... send it and it will return to you as before ... bad ....

I sent, via Unieuro, my Honor 8 after the appearance of some spots on the screen and the fingerprint sensor not working; the phone was returned to me after two months with the defects repaired.A few weeks later, the main camera, goes into lockout ...... the phone is sent back to Video pacini where it is returned to me after 15 days, quick but not definitive repair since after two weeks the camera defect reappeared.

I'm like the tenth attempt in different days and times to talk to nothing and they don't answer ... I await an answer to change my opinion

Be all attentive to video pacini, they are real scammers. I took my asus to repair under warranty and I have not passed it xke the first time I had brought in another center asus therefore always under warranty. They have not earned it and the second time they have not passed the guarantee they asked me 60 euros to send me back the phone they sent me a picture of a phone ke could not be my saying ke had some original nn pieces when it was not true. I paid the 60 euro I took the phone to another service center and they discovered ke video pacini broke my phone's microphone and there were pieces inside ke had changed ke had been broken by them, pieces ke had nothing to do with repair of a screen. So send the phone from them not only do not veil pass under warranty but they ask for money, they break the phone and they also make the blame fall on you. Be careful are not things that I invent myself if you read the other reviews understand ke are not the only victim of their scams do so with everyone ...

I had a completely positive experience, Huawei p20 lite smartphone withdrawn on August 13, 2018 repaired on August 16 and returned on 21. For the moment the phone is fine so I can not make any objection to the Videopacini company, it is certain that a company that works on many brands and various electronic devices will also have difficulties in managing all the assistance but for now I am among those satisfied

I sent my device to them for the second time, for an issue they didn't fix the first time (7 days off). Today, 10 days later (I was forced to buy a new device) because there is no news of mine. Incompetent and superficial.

I was very scared by the reviews I read but they fixed my Huawei in less than a week. What can I say, for me the service was more than excellent.

they make us laugh a little, there would be a nice collective complaint.
I don't add anything else.

Bad, I had to bring my Lg g4 in assistance for 2 times in 2 weeks and I'm still having problems.

Very professional services, helpful and straight-forward. I had my Sony as good as new in a week. They also sell accessories.

Bring a p30 to replace the display, very short times and impeccable work, only on the surface ... Over the days I have noticed some assembly defects in the back of the phone and I do not understand what centers the rear with the display, absurdly it is assembled better the display of the back cover that has slight protrusions in the corners ... Well ... Anyway looking at the other reviews I have to say that it went quite well for me.

no reply to the e-mail and the telephone is always busy from the disconnected telephone.

they do not have spare parts. if
tell me what he needs
I get it ...... I
mahhhhhh -........
next time I buy on AMAZON
at least they refund EVERYTHING.
a star ???? 5 STALLEEEEE !!!!!!!

I would like to point out only that with the kasco of the three I had to go there by force to bring my phone to assistance. I brought the phone that had the broken screen and even after three days I found that my iPhone X no longer worked the speaker I called him to report the problem and they replied that they could not do anything .. I wonder a person adjusts the phone and then find it more broken and they have nothing to do with it !!! I would never go back to my life and I do not recommend they are also unpleasant.

ABSURD! Absolutely incompetent ... I sent an Asus pc not under warranty for assistance; I waited a month to get the quote and after signing it and paying over 500 I was told that the spare parts are not available and that I will be refunded .. who knows ...