We recently purchased a 2013 Equinox (used vehicle). We dealt with Craig and Jackie and were very impressed by the honesty and the way we were treated. We felt very comfortable "making the deal" that day and went home happy customers. Picked up the car the next week and it was detailed beautifully. The car runs great and we are very happy with it. The only problem was that the battery died within the first month of ownership. Pleasantly surprised at how easy it is on gas during a couple of recent trips.
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Great service and support! I bought a Lancer back in 2008. We decided we wanted something bigger, so we looked at the 2013 Mitsubishi Outlander. We received great information, and never felt pressured. The sales person took the time to find out exactly what we wanted and why. We took a little more time to shop around and found the price to be very good, relative to other similar vehicles. I recommend this dealership
I purchased a used vehicle. I was first informed that the advertised price did not include all their hidden fees. I made it clear that this was in direct violation of the Manitoba Retail Sales Act; the price was therefore reduced to accommodate their 'hidden fees'.
General Manager Mehdi Moghareh then told me that for additional an additional cost, they would flush all the fluids. After I agreed, he said they were only going to flush the ones that needed to be done. I was then told that none of them needed to be done and took my money anyway.
I took pictures of the vehicle before it went into the shop to finish the safety inspection. When I brought it home I noticed that the locking lug nuts had been removed and replaced with lug nuts that didn't match the rest. I have pictures before and after clearly showing this.
The salesperson was great, but he will get his own review. I do not want to use his name in the same review as his unprofessional and devious of general manager and mechanic.
Very disappointed, my drivers window just fell off it's track Today!!! And i didn t do anything but use the button to roll it down for a minute,didn't want to go up though! Also they're trying to charge me 54$ to reset my tire sensors !! & that I have to do it each time my winter tires are switched my cars a 2017 Lancer limited edition. Also had faulty glass in the back & It shattered when I shut my trunk 6 months after I bought it (I never use my trunk either and didn t slam it , was gentle cause it's a brand new car!! Nothing was on it or near the glass. I had to pay to get it fixed at speedy glass &they said it was probably old glass)
regardless of issues that i have with my credit... vickar mitsubishi came through for me.. and put me back on the road with a brand new car.. thanks guys.. once i establish myself a bit more i will definitely come and see u for my next ride.. thanks to the whole team
Robert was so accommodating. Really helps us a lot i would really recommend him if you're looking for an affordable and nice car. We got a Nissan Pathfinder 2015. Thanks Robert for a good deal!!!
Vickar Mitsubishi is the right place for all your automotive needs, purchase and services. Robert's quite the go to person and he's straightforward, gave us all the details and information with regards to our purchased Outlander. He's really good with the job and very focused on what the customers need and would not leave you in the dark. Allison also took care of our financing and she also excels at explaining everything and at the same time serving the customers right. A very friendly, accommodating and positive energy place and staffs. Would definitely recommend them to everyone! Keep up the good or yet great work!
i had taken my car for a tire swap.. they got me in after a little bit of a wait as i didnt have a pre booked appointment.. thanks guys for the quick service and getting me back on the road immediately
A few weeks ago I gave a bad review to Waverly Mitsubishi because of the poor service and horribly long wait times. Today I brought my RVR into Vickar Mitsubishi for a warranty issue because I would never go back to Waverly. Well it s the same. I waited 6 hours for something they said would take 2 to 3 hours. Basically both dealerships service departments are terribly slow. It s a lose lose situation. Just go to the dealership that s closer to your home or work, expect the work to take 2 to 3 times longer than stated, and don t make any plans; or you could just not buy a Mitsubishi, which is too bad. They are really great vehicles and I have nothing bad to say about my RVR.
2 stars, not 1, because the staff in the service department and the shuttle drivers are really polite and friendly.
I had the privilege of working with Robert on the purchase of my RVR black edition. Robert was so helpful and professional, i will definitely be telling friends to visit him!
AWFUL, AWFUL, AWFUL! I bring my SUV in loyally to the company for oil changes and the full inspections. The last time I brought it in to them they had checked off that they had done the full inspection and charged me the normal few hundred dollars. When I got home I noticed that they had not rotated my tires. I looked on the sheet and they had checked it off that they did. Well, I knew they had not as I had a slow leak in one of them and forgot to mention it. When I called them to ask them about it they said "We knew you were going to change them anyways". I replied "If you didn't do this and you checked it off what else did you not do and charge me for it".
Walked in, looked at a couple cars... even though I as the only one in the whole building... no one came and talked to me. So i eventually asked one of the sales reps for a brand New or 2014 Lancer Evo. They said they had none in stock... Again, I repeated that I was interested in buying one. The guy pretty much said "too bad so sad... you probably cant afford it anyways". Screw these guys... I'll go spend my 70k somewhere else.
I recently traded in my blue 2017 Mitsubishi Mirage for a newer red 2019 Mirage! The staff at Vickar Mitsubishi, especially the Sales Manager, Robert Misa are very courteous, friendly and experienced. I definitely recommend asking for them if you're in the market for a new car.
Robert Misa is the guy you want to sell you a vehicle. He is reliable, knowledgeable, and genuinely determined to find you the best fit vehicle for your family. We were very happy with the service we received from Robert, so Much in fact that we referred my sister in law to him this past weekend. Robert has won several sales and service awards during his years worked at Vickar Mitsubishi. It is clear they are hard earned and well deserved!
i called in from Kenora looking for a specific vehicle.. i finished up the deal on the phone and they even delivered the car to my door step.. they took a video of the vehicle and showed me everything over the phone so i knew exactly what to expect when the car showed up.. awesome service guys thank you so much for making it happen on the same day as my birthday !!
The whole deal was a mess and they were very pushy, this also being my first experience buying from a dealership I will do a couple things differently in the future but this was my experience nonetheless. Seeing a great looking vehicle and contacting the dealer for a test drive the day after we contacted them, we recieved a call 30 minutes later asking if we wanted to test drive it today because it was the end of the month, telling us we'll get a better deal, (we didn't get a better deal) after telling them multiple times we were on a time crunch since I worked, they kept pushing forward and wanted us to fill out all the paper work before I left, I barely made it to work on time. After buying a used vehicle from here because of the promises the dealer made (which sounded great at the time) the dealership only fixed one of the issues we had since "we weren't clear enough to him". after us calling them multiple times and them not calling back, not offering us a courtesy vehicle, saying that they'll transfer funds to our account for the repairs because the garage was full till January (it was November at the time) even though when we called about itwe got a spot at their garage for repairs in December, telling us first to go to autopac to make a claim for the damages on the car they promised to fix and I didn't even do the damage, and threatening us that they'll tow our vehicle if we don't pick it up, I would not recommend anyone to buy their vehicle from here, shady business practices and trash workers. 0/5
We just met Robert when we were at service and you know he wants to help you as best as he could. We had a problem with our car,we cant connect our new phone to the vehicle and he helped us in under a minute,thumbs up to you Robert,we know where to buy our next car,see you soon Robert.
I purchased my vehicle from Robert Misa. He took the time to really listen to what I needed and wanted in a vehicle and he thoroughly explained everything. Thanks to Robert's time and patience, I was able to make a sound decision.
If you need a vehicle, go see Robert, 10/10 would recommend!!!
IF YOU'RE THINKING OF GETTING A MITSUBISHI I WOULD RECONSIDER ANOTHER MAKE LIKE HONDA OR SUBARU. One star is being generous, even though the staff is nice it is less than helpful. In the first 1.5 years of owning my new car bought from this dealership o had nothing but issues. I got a nail in the tire, they told me to come down so they can fix it, and then wanted to charge us $400 for new tire and service (let's not forget that Mitsubishi has 10yr warranty so this should be covered). The service takes a long time, my battery keeps on dying for a new 2015 lancer and I was at the service for 1.5 hour while the report said "charged batter for 30min". Their service was unhelpful because 30 min later the battery died again and I had to ask for boosts from strangers.
i had an issue with my vehicle.. and for some reason i ended up speaking with the GM.. he assured he would get me in to service immediately.. and thats exactly what happened.. thanks Fawaz for providing the valet service as well bc i couldnt get out of work to get my car fixed.. extremely accomodating.. top notch service..
Inconsistent service. Had one car in last week and service was great. Fast, friendly, and they gave my car a rinse off for me too. That was a nice touch. This week I had the other car in for a tire swap and oil change, it was 6 hours before I finally called to see if it was ready. It was but nobody called me. Went to pick it up and it was filthy and they had left the plastic cover on the driver seat and paper on the floor. They've also recently raised their tire storage price. Will be exploring other options.
*UPDATE: When we did the post-service online feedback, they contacted us in a few days and were very apologetic. Offered some compensation to make amends. Appreciated. Changed 2 stars to 4.
I would like to thank Robert for helping me out with my Bluetooth,he was very helpful. If my car was not new I will definitely buy a car from Robert. Imagine its just for Bluetooth and he spent a good 15 -20 minutes for me. Thumbs up to you Robert. I will definitely recommend seeing him if your around Vickar Mitsubishi and plan to buy a car
The young salesman was very friendly and accommodating. The other more "experienced" salesman...well a little too aggressive for me but maybe that's just me. Would I go back? I think so.
We really appreciated our sales experience here, the salesperson was not pushy but was very effective in finding us what we wanted. We felt we got a good deal on our vehicle, and the free oil changes for life was a nice bonus.
3 stars though, because of the pushy service department after the fact. They're trying to get me in there with my 2012 ford focus for transmission changes and oil changes every six months when I know for a fact, direct from Ford, that it doesn't need it. The oil changes are free, so no big deal, but they're wanting to charge me a chunk of change for flushing the transmission, when it's a dry transmission that doesn't require maintenance until 150k miles
On Feb 13, I purchased a 2015 Lancer from Robert Misa. The car he sold me was not the car he promised me. He either lacked basic knowledge about it or maliciously withheld information. After a month of frustration I went back and spoke to the sales manager, Fawaz Azhar. He took my concerns seriously and was eager to make it right. He refunded my car in full and had me driving home in a new 2017 lancer that day. I could not be more impressed with Fawaz and how he conducted business. Despite the turmoil with Robert, I am driving the car I want, I got a great deal and I am very happy!
Don't buy Mitsubishi car thinking about WARRANTY. Per Mitsubishi the rear axle seal that is leaking on my Mitsubishi is on WARRANTY, but the labor to change it was quoted to be about $350 and some other part that may have to be replaced because of the WARRANTY job would be $150. So the WARRANTY job is $500 because I was told "is cold and snowy in Winnipeg" and Mitsubishi will not do the WARRANTY job without additional payment. Some great WARRANTY.
Richard, tank and Les are thieves be careful dealing with them, they'll make you signed papers with no figures in them and when you go get the car the price of the car is jacked up and by then it's too late because you already signed it
Big thanks to Robert Misa for selling me my new 2017 Chevy Malibu. His one of a kind service sold me on buying here and he helped me narrow down my search until I found my perfect vehicle. I highly recommend you come down and talk to him if you're looking for a vehicle.
Just purchased my 2015 Mitsubishi Mirage. I had the most wonderful experience buying my car from Kreg and Richard. I absolutely love my car thanks Vickar Mitsubishi!!
We just purchased a vehicle here, and all staff especially Lori and Robert, were very accommodating considering we are from out of town. They were very honest with us, and helped and guided us through the whole process to ensure that we get the best deal possible. Highly recommend!!
Update: After a week of having the 2020 eclipse cross, we have noticed a few technical flaws to the vehicle. We have brought said issues upon the attention of Robert and we have been promised that they will look into it, and fix the flaws this coming week. Hopefully, they will keep their word and these flaws will be fixed as it is a major safety issue.
2nd update: So we got the vehicle back and with all the issues that were brought up, none were addressed. When I called them back about it, they said that they checked it and it was "working." Yet for some reason the minute it got back to us, and when we tried it, it was not working at all.
Thank you very much Robert! For getting us a Nissan Pathfinder 2015. I recommend him! If there's a 10star. I'll give him one. Hehe. Very accommodating.
We just purchased our RVR 2017 from this dealer and we couldn't be happier. :) We dealt with Robert and he instantly made us feel that we've known each other for so long. Lol. His own way of explaining things and his "hypnotic" persuasion skills are very impressive. Now we know why a lot of clients are commending him. :)
Being first time car buyers, we had a positive experience with this dealer, and we know for sure that we could never go wrong with our choice of car. Thank you so much.
Terrible service. Go somewhere else. Brought it in for a recall not even a year after buying it. No help whatsoever when I first arrive. Waited over an hour past my appointment to even have it looked at. And they helped customers who arrived after, first. WORST EXPERIENCE EVER ONCE AGAIN. THE PURCHASE EXPERIENCE WASN'T GREAT EITHER. SALES & FINANCE GUY DIDN'T REVEAL EVERYTHING. JUST ALOT OF BS. THEY DON'T EVEN DESERVE 1 STAR.
Bought a used vehicle from Robert and was treated with respect. The entire staff at Vickar Mitsubishi were a pleasure to deal with and bent over backwards to make me feel like I was getting the best deal.
staff very friendly, clean store, took under an hour for my recall appointment, love their coffee/latte/hot chocolate/french vanilla etc machine while you wait!!
Just bought a brand new Lancer, had a good experience with Stefanie and Richard. They were very friendly and made us feel comfortable. Kind of nice to be introduced to the service people but can't comment on service because we haven't had to deal with them yet.....
Caleb Klapprat was a pleasure to deal with. He was professional and kept me informed while going through the sales process. During the walk around I had pointed it out a dirty spot on the vehicle; later on, I saw Caleb outside cleaning/polishing the spot; he really goes the extra mile!
Sales manager Lisa Sobering was also very helpful and kind. Thanks for your help! Love the new car!
Taught me how to build credit,and worked hard to get me a vehicle in the Canada finance system, no one helped me and Billy Carvelli took the time to help me,thanks and God Bless
It was a perfect afternoon for us,me and my wife,we were just at Vickar Mitsubishi for a recall and surprisingly we talked to Robert Misa and again he convinced us to get the 2019 Eclipse Cross,thanks again Robert stress free,hassle free purchase.Will definitely recommend him and the dealership
When I think about Vickar Mitsubishi, A bunch of LIARS come up on my mind!!! Especially beware of ROBERT MISA, don't let his SWEET TALK LIES get over your mind. I went there at the first place to see the one I am interested while searching on autotrader and when I came, he told me the car is sold and try to offer me bunch of car with fake promises. He promised me a rate and the day I come back to get the car, they force me to sign higher rate with bunch of lies. 3 months later I came and claim that the brake rotors keep making noises from the beginning but i did not know that is a problem because it is my very first car. They told me as long as the car passed safety one the first day, they don't care what I say and they are not gonna fix it!!!! I ended up trading my car yo Birchwood and got a Honda instead! NOT RECOMMENDED VICKAR MITSUBISHI!!!! STAY AWAY FROM THEM!!!!!!!
My Husband and I just bought a 2018 eclipse cross from here. We are so grateful for the exceptional curtiousy of the staff there. Robert,Anthony Chase,Craig,Jacqueline and Manager Anthony Cantin. The experience was relaxing , they answered all our questions honestly. I sure will recommend them to others. Thankyou for the wanderful service.
I m not satisfied with a service received last Saturday. I booked an appointment for two reasons: oil change with regular one, and an issue with noise producing by my car when it s moving on high speed (100 Kmh and up) with the noise amplifying when turning sterling wheel to the right. I arrived on time at 10 am and described all the stuff to the service employee. After 1 hour and a half of waiting I noticed that completely nothing was done to my car. It was just standing all the time with an open hood. Than I came to the service guy and said that I have no time to wait any more because my next appointment, and asked only for oil change but with the regular oil but NOT with the synthetic one, and asked to provide me with the shuttle service to my bank appointment. At the same time mechanic came and said that he needs to do a road test to figure out the nature of the noise producing by my car. Finally We agreed that my car will be serviced including oil change and road test for noise check while I take care of my private businesses. When I came back to pick up my car I was informed that many services had been done including SYNTHETIC oil change but no regular oil, and also no road test had been done as well. That means that noise issue remains unresolved. That also means that I paid for the service $300 which I didn t want initially and didn t receive the service which I did expect.
*Update: Today, on November 22, The issue with a noise (bearing on the front driver side) producing by my 2014 Outlander was identified and fixed (thanks to Rhodel the mechanic - he is really the professional guy) during my second visit after the road test and inside the shop inspection was conducted. During the waiting time at the shop, which took more than 4 hours, I noticed some promotions placed on the coffee machine in the waiting room. Among them: 0% financing on 84 months, $2300 no charges for all-wheel control option on select models. When I asked the seller about that he was quite surprised and couldn t explain nothing sensible about it. Instead he said that finIt shows clearly that Vicar Mitsubishi isn t a place where you can trust...
I had an amazing experience!!! The Vikar Mitsubishi staff are very knowledgeable and professional and very friendly I highly recommend this location 950 regent ave!!!
When I got to the Mitsubishi dealership, Roxanne and Richard made me feel comfortable as soon as I walked in the dealership, Roxanne and Richard are two great people , thanks to them I now have a brand new vehicle.
Top notch customer service and knowledgeable staff that offer great products! All staff are very down to earth and dedicated to ensuring that I found a vehicle that worked for me financially and that suited my lifestyle. Thank you Craig Ouendag for helping me with my purchase! I felt completely at ease during my experience at Vickar Mitsubishi! I would highly recommend this dealership and will definitely be going back.
Recently purchased a new 2020 Eclipse Cross and I couldnt be more happier! Anthony was extremely informative and provided amazing service and answered every question I had from beginning to end! 10/10 would reccomend !
Had a great experience with Vickar Mitsubishi! My sales representative Caleb was awesome and new his stuff! After being a Toyota owner for the last 8-10 yrs decided to switch it up.I bought a 2017 Lancer and look forward to enjoying my new ride! Would definately recommend this dealership!
Fast, efficient and fair service! Experienced one small issue 2 weeks after purchasing our vehicle and even though the deal was closed, it was dealt with promptly. Our primary dealings were with Tony Cantin; however, to close the deal as well as servicing after the fact required us to deal with other team members, and every single person we dealt with was extremely helpful and went above and beyond. Would definitely purchase through them again.
I had a very good experience at Vickar Mitsubishi, Robert Misa was great! He was the sales consultant to help me and my husband find our 1st car and he was very helpful and informative the whole way through the buying process. The doubts I had after purchasing were answered by Lisa, who was very nice. If it was for the sales consultant I would have given 5 stars but I won't just because I still am sad with the fact that my car was advertised on the website for 23.999 and when I went to close the deal it was 25062, according to manager it was an "error" from the website. Even tried to joke (need to say, bad/inappropriate joke) saying probably the fault was from the company responsible for the website updates ( were my husband works).... But since we really wanted the car, we let it slide...
Thanks Again Robert,second vehicle in 6 months,We will always choose Vickar Mitsubishi,higly recommended.Also thank you to the finance Manager Jaqueline for being so sweet and accomodating.
Robert and Billy were great to deal with. Super friendly, laid back and knew what he was talking about. The team got me into the vehicle I wanted when everyone else said no!
Robert Misa one of the Sales Agent at Vickar Mitsubishi, did a great job...he has an excellent performance in dealing with the costumers with honesty and integrity.
I really had a good deal on getting my new car here in Canada. I advise everyone if your looking for a new car to go with Robert Misa at Mitsubishi Vikar. Smooth transaction and best deals are waiting for buyers.
Thanks Robert!!! Your an awesome friendly, kind salesman. Love my new ride! Everyone at your dealership is so nice. 5 star all the way. I'll be visiting soon.
EXTREMELY PUSHY! I was called in because they received a trade in and "it was exactly what I was looking for". They knew what my budget was but wouldn't tell me the price over the phone or when I got there to take it for a test drive. After 2 hrs of waiting for them to work out the numbers (back and forth) they tried convincing me to spend $1500 over my budget. I clearly wasn't impressed asking them why they called me in to look at something I couldn't afford so the manager went back to "work on the numbers" and came out with a contract that was now $500 over my budget but had a $689 Admin fee. I questioned the fee that hadn't been mentioned over the 2 hr period and the GM threw his pen across the desk and stormed off. Terrible experience. So many red flags in hindsight. NEVER GOING BACK!
Tis the season for yourr stupid, make absolutely no sense, dumb commercials over the radio for christmas. Cant you people for once just make a decent ad without everyone hating your company. I know its christmas and you people get absolutely no business, but seriously enough already. SSSSAAAAAAAYYYYYY WWWWWWHHHHHHAAAAAATTTTT!!! dweebs, not funny even in the slightest
Thank you so much to Roxanne and Richard who helped us get in our new RVR! To Les who helped approve us! Super sweet deal, and super awesome service! 10/10 would recommend! Can't wait to start our new journey!
I always get top notch service from Tony, Josh and Steven (and all of the rest of the crew) at Vickar Mitsubishi. I had an issue with my Hand-free system and it was not easy to resolve, so it took a few days to fix. They offered to give me a courtesy car or drive me anywhere I needed to be. They resolved the issue and Josh kept me informed every step of the way. Tony (the Manager) even walked me out to my car to test it and make sure that it worked with my phone. The ownership he took in helping resolve my issue was exceptional. I was so happy with their service I went and dropped off donuts to say thank you.
They consistently exceed my service expectations. Every time I come in for an oil change Josh and Steven take great care of me. They are cheerful and remember personal details from previous conversations . The last time I brought my car in for an oil change, I was leaving work to get back to the dealership, but my parkade had a mechanical issue with their door causing me to be late. I phoned the dealership and spoke with Steven. I told him I didn t think I could make it on time before the dealership closed, and was it possible to leave my keys in the car and let me pay over the phone? Instead, he told me Don t worry. Take your time. Drive safe. I ll stay until you get here. They are an awesome dealership and I would highly recommend them.
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