Vickar Mitsubishi Review

It has been a nightmare people should go find out on their own but word of advice be very careful would not recommend don't even want to give it at one store but I don't know how to take it away

Great experience!! My husband and I were really interested in the Outlander PHEV and came by to check them out. Robert Misa helped us out right away and was so so knowledgeable about everything Mitsubishi, especially all the amazing benefits and features of the plug in hybrid that we were looking at. I'm usually a little leery of going to dealerships to get all my information since I've had experiences with pushy or rude salespeople in the past. This experience was the absolute opposite of that - Robert was patient, so knowledgeable, and not pushy at all! We were so impressed that we ended up buying the vehicle on the spot. Les in finance was wonderful as well! I look forward to continuing to deal with the great folks at Vicksr Mitsubishi, and will certainly recommend them to any friends or family looking for a car in the future! :)

On December 30/19, after MPI wrote off my car, I found a used Chev Trax and purchased it though CRAIG OUENDAG at Vickar Mitsubishi. Craig gave me great information about the car. He did his best to fulfill my requests with a used car and was very helpful in dealing with MPI. I was back twice after that and as promised, he set up my phone and then my husband's phone. I would highly recommend him to any of my friends. He was respectful of my needs and assured me that he would always look after any future needs of my used Trax. Great job, professional service. Thanks Craig.

Richard robert and allison give a me a 100% excellent service experience. Highly recommended!!

Just purchased my first vehicle, couldn't have done it without these guys.
Billy Carvelli worked wonders to get me into my car. Thanks again man!!

Robert and Richard were very helpful and accommodating. Great customer service!!!

I really would not recommend going to vickar mitsubishi, the dealer also never gave us a break down of how much exactly i was paying for the car and after, SURPRISE, a bunch of hidden fees that werent mentioned. Also, they told me that they would fix any chips or bumps on my lancer and they never fixed the dents or the chips in the paint, and when i asked them about why they didnt, they suddenly went dumb and couldnt remember that it was part of the deal. They are also very cocky and refuse to be wrong. Avoid vickar mitsubishi at all costs!!!

Before I even start I'm going to ask how there is even anything above 1 star from these reviews. The only reason why I'm even giving a star is because the sales team is decent. The service team is a joke, had MPI bring my car here for a claim. I didn't expect what could happen next because I had faith that a shop that sells Mitsubishi vehicles would be able to fix..A Mitsubishi vehicle (I should have read the reviews before I had them bring it here). It took them 5 tries, 7 months (6 months without a car), several run arounds and my car wasn't even fixed. To this very day I am still waiting on a call back from Vickar Mitsubishi regarding the SAME problem (irratic idle, CEL). Needless to say that if you ever want to go here, don't expect good service after you purchase a vehicle. My advice is to bring your car to a shop with proper mechanics and a service team that doesn't make it seem like it's a favor to do THEIR JOB. I wouldn't even trust them on an oil change and neither should any of you. I ended up bringing my car to another shop and because of that decision my car is running great.

Thank you Robert Misa and Vickar Mitsubishi for your awesome service . We are extremely happy with our new 2020 Mitsubishi RVR.

I had a wonderful experience with the staff at Vickar. Robert Misa is great at his job and was pleasant to work with.Will recommend Robert and the dealership absolutely.

We came just to look at an Outlander because my Toyota CHR is FWD,and Robert just helped us out from start to finish,Thanks again Robert and surely we will recommend you to everybody we know

paul, richard thank you for helping me getting my first car. you guys are awesome.

The experience was pretty good.
I had Robert Misa as my salesman and also Richard Ching.
They were both really polite and helpful, and were able to make a deal that was reasonable and made everyone happy.
I really enjoy the new vehicle, as it suits my needs.
Robert even provided a ride to get insurance so I could drive the vehicle home.
Thank you Robert and Richard for being so helpful!

I bought my car from Robert!
He was the best dealer I ve ever met.
Best car buying experience ever!
If you wanna buy your car with decent price and decent shape recommend you here!

If I could give 0 stars believe me I would, took my lancer here to get my drive shaft fixed because of the massive warranty the car has. Keep in mind there was not single accident and nothing was hit while I was driving the car. I had to get my car towed there for them to look at just for them to tell me that I m lying and that they can t cover it. So I had to pay another tow fee to get it towed back to my place and now I have to take the car to a body shop to get it repaired. Overall horrible experience and the staff were very rude, especially calling me a liar after explaining what had happened.

Don't buy here they sold my family member a brand new SUV not even a few years later the transmissions gone! Told her that it's not covered under warranty and she has to replace it herself because she's driven more than 6000km... This vehicle was BRAND NEW transmissions shouldn't be going. You'd think they'd care and want to make it right but like other reviews have said, it doesn't seem like they care about helping the customer only about sales. If that's actually the case that's really unfortunate. I've certainly been telling people I know about how appalling that is.

Thanks to Robert , Medhi and Ally excellent customer service from start to finish!!!! I love the new whip!!!

Rommel was the best. It was a great experience and he helped me throughout the process. Highly recommended for your car needs.

Kregg & Rob in sales made purchasing my 2015 Lancer Ralliart easy. Lee, Mike & Kevin in parts & service helped me with all my genuine Mitsubishi OEM parts and aftermarket bolt ons. Service was definitely triple diamond worthy. While I waited for my custom Ralliart to ship they hooked up a free show vehicle to drive. Each step of the transaction was smooth. All the boys at the shop were very knowledgeable; they truly are passionate about Mitsubishi and their customers.

I just purchased my first vehicle with the help of Paul and Richard. I'm really happy with my new Jetta and couldn't thank them enough for working so hard to get me my new car!

just an honest review be careful on their promotions | deals | cash back | promises unless documented and signed by your sales agent, i heard lots of people having same problems too , please be a reliable person, your fellow/customers trust your words and promises, please sell in a right and fair negotiation not just money matters people work hard for their

I had an amazing experience at Vickar Mitsubishi all thanks to Brighton. I came in the other day for an oil change, and Brighton was more than amazing when it came to any questions i had. He had the answer for everything i asked and made me feel 100% comfortable with everything. I wouldn t be able do recommend it enough! Big thanks to Brighton for making my experience absolutely amazing. I will be back!

Kudos to Jackie & Craig for my trade. I had a blown motor on my 2014 chevy cruze & want it a trade. Craig & jackie did everything they could to help me & my family. We left the dealership very satisfied with our trade. Craig insures that he helps with all he can & delivers his word. I highly recommend this dealership for your new or used vehicle.

Big thank you to Richard and Allison. They made the buying experience fantastic, love my new car!

I bought a Civic from Vicar Mitsubishi, I dealt with Robert and Tank, I will refer customer to them, Thanks!

I had a very good experience at Vickar Mitsubishi, Robert Misa was the sales consultant to help me and he was very helpful and informative the whole way through the buying process. I definitely recommend Robert to all of my family and friends who are looking to buy a new or used car!

Treated well from the beginning by Cassandra who was a joy to test drive vehicles with. Robert Misa will work for you to get you the car at the price you are looking for, and won't stop until he finds the perfect fit for you.

The GM Mehdi and Robert and Richard
, Allison... Were the kindest. Walking into the dealership, you are welcomed with smiles and greets. They treat you like family here. Thanks Vickar Mitsubishi on letting me purchase a beautiful 2017 Lancer Black Edition. I love it so much! PS... Paul is the best.

Service and welcome friendly attitude was above and beyond any other dealership I visited. Robert sold me on a brand new RVR - he was honest, polite and was very respectful (and quite funny!). Very personable and it wasn't awkward test driving with him in the car! If you're looking to buy a Mitsubishi go see Robert ! The whole team at vickar mits. were super friendly

Caleb got me the deal I needed and the car I loved. Super happy!

Excellent service with the whole gang at Vickar Mitsubishi!! Thank you to Robert for all the work he went above and beyond to assist us!

Thank you very much Robert for our wonderful new rvr!

Thank you very much Robert Misa for helping us to get our Mitsubishi Outlander 2020.

Thank you mr. Robert for you helping us out.. From saskatchewan to winnnipeg manitoba highly recommended

Bought my 3rd car from Vickar, Robert was a very good salesman who try's his best to help

Great parts and service people I've been there 3-4 times with my 2010 outlander, keep up the good work.

Robert was amazing, He made it extremely quick and easy to get a brand new RVR. I LOVE MY CAR. Thank you to everyone at Vickar!!!

What an amazing experience! I dealt with Anthony, and he was a remarkable breath of fresh air. Kind, knowledgeable, and attentive to my all of my needs. And I must say, one of the best purchase experiences of my life, from start to finish the whole team there was nothing short of outstanding! Very Highly recommended.

I recently purchased a used Accord from the team at Vickar, and I'm coming back now to say how satisfied I am with my experience. I worked with Craig Ouendag, and he made sure that my experience both before and after purchasing the vehicle was a great one.

I first messaged them online when I saw their listing, and within minutes they had replied and worked with me to set up an appointment that fit my schedule. When I came to test drive the vehicle dealership staff were friendly and helpful, answering my questions and introducing themselves as soon as I arrived.

The dealership staff were very helpful when I came in to purchase my vehicle, working around my schedule completely and arranging for transport to help me accomplish all of the errands I needed to complete before finalizing the sale.

I have owned the vehicle for two weeks now, and expect to for years to come. If I change my mind, I look forward to working with the team at Vickar again.

As if today I'm the proud owner of a Subaru WRX STI that I purchased from Vickar Mitsubishi. I dealt with Craig O. in sales and I had a great overall experience. If you are serious about purchasing a vehicle they are willing to do what it takes to get the deal done and come to mutually agreeable terms. I couldn't be happier. Thanks again Craig and Vickar Mitsubishi!

Always left waiting... wonder when my car will be done. Just not an overall good experience. Wish I could say better things as the Mitsubishi product is quality. Too bad this dealership isnt.

Just purchased my Rogue from Richard Ching and I couldn't be happier! He was very patient and polite and extremely thorough with any questions I had. I will definitely be sending our family and friends his way! Thanks Richard! Keep up the good work!!

I recently had both a towing package and back up camera system installed. The back up camera system was installed by a different company. I discovered the back up lights were not working. The people who installed the camera insisted that when Vickar's installed the trailer hitch wiring harness they had messed something else.

Vickar's electrical wizard was sure it was from the camera installation. He even got the camera installation crew on the phone to discuss what they had done and what they had seen of the wiring for the trailer hitch. In any case, the Vickars tech spent an hour diagnosing and fixing the problem.

I had only had the vehicle a week and although this certainly was not a warranty item Tony, the Service Manager, when I asked him how much I owed them he said, "Nothing, we appreciate you buying a vehicle here."

I went for the eggs and bacon. But left with a car.

Rip off for service, they will try and tell you repairs are needed when their not. Look elsewhere

The customer service was great, and we were treated like family.

I recently purchased a vehicle from here the sales consultant that we delt with was Robert Jordan Misa. He was very informative and helpful. He was able to work with me to get the vehicle within my budget. He helped us through the entire selling process and made things very easy. He was not pushy and allowed us to make our decision.

I was not happy with the sales manager as he was very pushy when I asked for some time to decide he told me I had to make up my mind right away if I wanted the offer that was made. This was not the best etiquette in my opinion however Robert said it was okay if we needed time to make up our minds and that gave us more peace of mind. Overall the process was good and I got a great deal on the vehicle I purchased. I would highly recommend seeing Robert if you go to Vickar Mitsubishi on Regent as he was a great sales consultant.

Everyone is so friendly and willing to do everything to get the car you wanted, it was also easy approval for my first car! THank you so much tito Robert!

I would like to say big thank you to Robert and sales/service team for finding me reliable and affordable Japanese car, providing high level of customer service with worry free transition from old to new car via trade in option. I love mitsubishi. Wish all the best.

I'm from Dryden, ON. and I recently purchased a vehicle from Vickar Mitsubishi in Wpg. I've never had better, faster and honest service! I was literally looking online at a vehicle when I was contacted by Craig within minutes. Craig was very efficient and personable to work with! He had my vehicle delivered to me the next business day! Jacqueline (finance) was very fast and supportive throughout the entire process! When I got my vehicle saftied here in Ontario they said it was in excellent condition. Buying a vehicle is a huge commitment and often can be scary. All my worries were pointless as Craig and Jackie took care of everything!

Robert Jordan Misa helped me get the car approved within 30minutes. He is an amazing seller. I will recommend him to people I know

Paul and Richard have both been very helpful in giving me a good deal after trading in my 2016 CRV.

i was looking for a car for my son that just started driving.. i called and was promptly helped by the sales Team.. i set an appointment with Robert.. and he offered their at home test drive service.. the car was santized and dropped off at my house.. and the next day i called and we finalized everything on the phone.. Lori called me and got me approved.. and all the paper work was done over email.. thanks guys for the awesome service.. would highly recommend

Just bought a lancer from Vickar Mitsubishi from Robert Misa. Amazing customer experience and prompt service, highly reccomend

Nice people. Good service but they are a little pushy over the phone getting you to book.

Bought my first car here. Robert was very helpful and transparent. Provided us detailed information about any concerns we had regarding the car as well as other options we had which helped me buy the car I really wanted. Would recommend buying here.

What to say a big thank you to Robert Misa for his help on the purchase of our 2 Mitsubishi in under a year
The service I received is second to none
Makes us feel like part of the family each and every time we come in with his smile and warm hand shake and greeting us by name.

Thanks for all the help and will see you soon.

Excellent service! Warranty incredible! Looking forward to driving my new vehicle!
Thank you Richard

Brighton is very personable, professional and helpful part of their staff. Amazing customer service 10/10! All in all great dealership.

Car dealership with only 1 new car to choose from, too many SUVs...

I recently got my PR and always wanted a Mitsubishi Lancer as my first car in Canada. I spoke with Craig and Prince today and they spent the time with myself to ensure i was fully looked after with exceptional client service.

They were both model professionals , I've left today extremely happy.

If you're looking for a dealership that will spend the time with yourself and ensure you are well looked after. Then this is 100% the place to go.

I will only go here from now on :)

Robert Misa has been helpful to us ever since we started to get a car from Mitsubishi. And now he helped us again for our trade in. Thank you very much kuya Robert and Mitsubishi

Sales manager here is extremely pushy, and when I asked for a ballpark figure for a discount I get through work, I couldn't get an answer.

thanks for the awesome deal on my new PHEV.. i love the fuel savings that i am getting on it.. 4700 kms on one tank of gas.. love it.. Thanks Lori for showing me the savings that i get when i finance with you guys instead of going to my own bank..

Its really too bad that they had the perfect truck that I had wanted and the last one in stock. I love Mitsubishi vehicles so not like I had many options, either here or Waverly which is too bad because I really didn't like my experience at regent. If they had the truck I wanted at Waverly would of definitely went there. If you care at all about being respected, I do warn those not to go here. When my vehicle needs service I will be driving from transcona right past the regent location and all the way out to Waverly. When I just wanted to get out of there with my vehicle cause I already wasn't happy,they had me wait past an hour for the finance guy while he still had time for a smoke and then... my vehicle was ready for me to go, but wait! No Gas. It was honestly plain pathetic when it comes down to all factors. Again wish they had the exact truck I wanted at Waverly because I'm filled with nothing but regret at the fact that I actually put money in the their pockets.

Source: 5 years @dilawri group, which I can now see was a lot more professional the way they had us do business

Excellent Customer service and Sales. I highly recommended this dealership for car purchase. Bought two cars with Robert Misa already. Highly recommended him for any vehicle purchase.

Love the vehicle. However after service is just not there, aggressive calls by management. Back several times to get the same issue dealt with and still not fixed. Felt unappreciated after buying a vehicle there.

Thank you very much to Robert Misa,Billi Carveli for an outstanding costumer service,they will help you out from start to finish,this is my third car from Robert and still very impressive costumer service

Antony chase is a great salesmen i will buy my next car from him period

Thank you Robert for a smooth experience! I love my new SUV!!

All i ask for is a lift back to my work after I drop the car and it felt like im a MAJOR inconvenience to them..... the feed back i got from them is you ask a favour for a drop off to a 5 minute walking distance. Dude it s lunch break and you promised you d have a shuttle to drop me off. Worse service advisor ever .
.

Thank you the legendary Robert Misa Mr.Mitsubishi for selling me my new 2017 Lancer awc,I recommend him to all my friends.

Online support is great, saw an AD online never really thought I was going to get a response right away but the sales person responded fast and answered all my questions perfectly. Would recommend them even though I did not go with a car from there because of shipping to my province so I went with a car near me instead.

i came in to see service for a recall.. Brighton told me that i needed to do brakes as well.. he took me into the shop and showed me why he was recommending doing them.. instead of lying they told me that the back ones are fine.. the front ones are almost down to the metal.. thanks guys.. and i appreciate the honesty.. would highly recommend

Went to Robert Misa, amazing service! Great guy, he knows his Mitsubishis! Definitely go to him 10/10

I had a great experience! The salesman was honest and if a question couldn t be answered, he made sure he found out the answer for me. The manager met with me and gave me a great deal. I have been a customer since 2010 and recommend Mitsubishi to everyone. I am very satisfied with my Outlander and the service I received. Highly recommend!

Our experience at Vickar started out great and quickly turned sour. We bought our car less then two weeks ago. One of the head lights burned out the other day. When we called and asked them to replace it, they simply said that they wouldn't. Last year, we purchased another car at Honda on Regent and when a similar situation happened they immediately fixed it free of charge! :)

thank you very much to Robert Misa for the wonderful deal. I definitely recommend vickar mitsubishi

Thank you very much for a job well done, we appreciate everything you did for me and my brother. Highly recommended, .For our countrymen, please go to Vickar Mitsubishi please find Robert.

Vickar Mitsubishi made service appointment for me for 11 am. I was there and I was told that waiting is not recommended because there is 12 cars ahead of me. What's the point for appointments?

I purchased a 2015 mitsubishi lancer super happy with the sales team especially Richard went over and beyond my expectations

Awful place. They used my info and performed a credit check without my approval. Will be reporting this to the Better Buiness Bureau. They did not call me back when I phoned them about their mistakes. Sketchy place.

I will never purchase another Mitsubishi again. I was lied to by their managers to have problems fixed. They never called me back. I would suggest going to buy another vehicle from other locations than this one. I can't give this a lower rating or I would. Absolute garbage organization.

I really enjoy dealing with Allison . She is always straight forward and full information regarding how the service department works. Actually, everyone at Vickar Mitsubishi is great to deal with!

ABYSMAL CUSTOMER SERVICE.....Don't go here unless you want to overpay and get treated like you are nothing to them. They do not care about your safety and will argue with you with any concern to make sure it's not their fault. They won't admit to bad service or budge in anyway to keep their customer happy. They OVERCHARGE for shop supplies and won't disclose what those supplies are. They MARKUP their parts beyond belief. - IF you want to leave after a service or repair - SICK TO YOUR STOMACH - and be treated like you're nothing, look no further than VICKAR!

I traded my 2014 rvr to 2017 RVR and got everything I needed. Robert Misa is very helpful throughout the process.

ZERO SERVICE!!!!!

My Lancer Limited Edition gets 5 stars, Vickar gets 1. I love my Lancer, it's been an amazing car in this awful winter, my All Wheel Control ensured I didn't get stuck once after the Christmas blizzard this season.

However my experiences with this dealership are poor each and every time I go in there.

My initial purchase had an electrical issue that resulted in the car being dead in my driveway the morning after I brought it home. The old manager Jeff was a jerk about it and I had to fight to get put into a new car.

Getting service done was horribly inconvenient as there used to be no shuttle (they have rectified this). Although, when I ordered my pickup, the shuttle never came until I called again a half hour passed the ETA and only then did the shuttle make its way. Not impressed.

Regardless of loving my car, the service at this dealership is very poor

Thank you for all your help Robert and Darnell for helping me out on my Accent,It was very much appreciated the process you provided was exceptional,truly excellent costumer service

JULY 9 2020 ***UPDATED***

Just had my Outlander serviced. Thouroughly pleased and impressed by the service advisor Brighton. From the initial contact Brighton was patient and kept me up-to-date on all aspects of the repairs that were being done. He addressed all my concerns and in my humble view went above and beyond in making sure I felt things were being taken care of with my best interests in mind.

***ORIGINAL Submitted in 2017***
Purchase two vehicles through Caleb Klapprat. He was amazing in the way he helped my 80 year old mother purchase her new vehicle and did an amazing job of finding the perfect used vehicle for my wife. In both cases he took the time to explain everything to us and make sure we were comfortable with our purchase. Lisa Sobering the Sales Manager was also an absolute pleasure to deal with. She actually took the time to talk to my mother and answer any questions she had. They both made us feel very comfortable and gave us the impression we were their number one priority.