Manitoba Hydro Reviews

I paid them to install a bidirectional meter as part of THEIR solar power pilot project and it took over two months to install. They confirmed by email that our meter was ordered, and nothing happened. When I called they had no records of it being ordered. Our paperwork was submitted twice but no one there seems to know what was going on.

I gave them free power from my solar panels all day for half the summer, and then still had to buy the small amount I used at night. I've contributed over a MWh to the grid and never got paid for it. When the meter did finally get installed it took several months to get the billing sorted out correctly. They were initially trying to charge me money for the electricity that I gave to them!

Certainly not the general staff's faults but the management and bureaucracy is seriously messed up.

Reliable electricity at one of the lowest rates in North America. Head office is clean with a friendly lobby and green space. Don't miss the weekly farmers markets every Thursday through the summer.

I was told by my new landlord to call Hydro & to transfer in my name
I did, however, I don't care to be in a suite that the precious tentants were in up until they were kicked out as I was arriving to view suite 7. My belongings are in # 3 and I am feeling like I am falling thru the cracks of the health & legal system. Someone has taken my birth rights & I am being mistaken for someone else.

Love their downtown Winnipeg farmers market during the summer months

I have a neighbor who was hung up on by the rudest customer rep only to be handed over to another that was dumb as a stump and I listened to the whole thing on speaker phone. very poor behaviour for what one assumes are adults.

You do not respect people, we have a break of more than 28 hours when nothing is done for us, foods rotting in the fridge no fire for cooking nor hot water for washing. At the moment you pick up the money from the customers. This is unacceptable a real lack of consideration to your customers

For the most part it s okay but if you make arrangements for a payment and they don t follow through you have to pay the said amount and wait for who knows how long (up to 4 or more hours) waiting, there quick when they turn it off but turning back on take forever even when you paid.

That was a hell of a snowstorm, with some unprecedented outages. Keep up the good work guys, it's appreciated.

Hydro was to cut down some trees that were interfering with the lines 1 year ago. Still not done. Tried calling a few times today, went through all the prompts, and was transferred to customer service. As soon as call transfers it goes to a busy signal and drops call.

We sign up for pre authorized payments with hydro and they have taken out OCT bill 3 times now. We paid it on Oct 20th and so far taken money 2 more times after that. Then say we won't be able to give you your money back for a month or so. Like what???? Just send the money back to the account you took it from. Left us with nsf fees the first time, now they straight took another 174 for no reason from the account. Like wooow and now we wanna get this pre authorized payments off the bank account and they want 300$ from us before we can do that.

Unprecedented conditions and the crews are doing just a fabulous job restoring power as quickly as possible to the many customers affected. Our power went off at 7:30am and a crew showed up at 7PM and restored power to our building and the surrounding neighbourhood. Many Thanks!

Gorgeous building. No idea about the Manitoba Hydro "part", but it is worth going from Portage to Graham through there, to experience a bit of big city feel.

I Used to go There For PorjectSEARCH, and I Say, the Water is Awesome;
Coffee is 100% 2 Thumbs-up;
What Else Can I Say About Hydro, Well Shaw WiFi is One, But it's Awesome.

Checking on an estimate for the property from upper edge. Hydro was very helpful.

Slow as hell. It takes 30 hours for someone to get down to someone's apartment to reconnect the power, just awful.

This building is beautiful. The atrium area at the entrance is really nice and very welcoming.

Marcello's and Rudy's on the main floor are both great places to grab a bite.

This company is the best in the world..all employee are kind and have high qualities in all fields

Such a breath of fresh air to have an extremely pleasant customer service experience over the phone in these COVID times. The MB hydro employee was really helpful and patient in answering all my questions over the phone and also corrected my bill accordingly (wish I could recall her name).

Billing me a extra charge for not using any electricity. I moved out September 15 from a location and they still bill me a basic charge 23 days later. Crooks

What an absolute Joke this experience has been. I have been on hold for 48 minutes and still have not spoken to a soul. Keeps telling me to stay on the line and they will be with my shortly. Hate to experience what a "long wait will be". What a total waste of my time. Bad service Hydro. You should do better for your customers.

Customer service is good. It's a local energy company.

Tonight the power went out around 8 o clock it is currently 1 o clock and the power is not supposed to be running till around 430. Unfortunately my sump pump doesn t have a run off and I need to empty water from it into my toilet thanks a lot love johner 04

First time there, I was there for change of banking for pre authorized payments. I loved the waterfall walls. Very clean and friendly people!

I recently moved into a new place and filled out the address change form online. The application said that it had gone through, and that if they had any further questions they would contact me. I waited for my account information to come in the mail, and after 3 weeks I received nothing, aside from my power being cut off on a Saturday. I figured it was either a blown fuse or a neighbourhood power outage. Then after waiting on hold for how long I was told I didn't have an account with them and that the previous tenants were still on the file. Then instead of trying to fix the problem they just said we would have to call back Monday to set up an appointment for it to be turned back on. Yet for people with accounts, being without power is an emergency. Absolutely ridiculous that they closed at 4pm, and it was 3:30pm when we called so they couldn't afford to potentially pay for over time. So now my food in my fridge is spoiled, and my turtles and crested gecko have been without heat or light and are under extreme stress, but that's okay because they saved themselves an extra 20$.

EDIT:

So for some reason they came today (Monday) & said that our meter was not hooked up and that they couldn't hook up the power until there was a new meter put in. Weird, because for the last 3 weeks I had power? So now all of a sudden my meter is "missing". So how come they didn't process the new meter when they found out it was missing? What a horrible excuse for a company. Wondering whose going to pay for my spoiled food and sick animals?

Very nice place. Favorite time here is during Christmas season when they have all the lights up.

This company does not give jobs for people with experience outside Canada ..... Sounds Unfair !!!

Nice building with 3 restaurants and a bank on the main floor. It has a farmers market every Thursday in the summer until September.

Love this building! So wide open almost like being in a giant atrium.

Nowhere convenient to park without having to pay and usually lines are slow moving

Neat place with great people, cool architecture of a building and easy to get to location.