Had a horrible experience, was told I would get notified asap when my car part arrived, that didn't happen. When I called, was spoken to very disrespectful & rudely too. Do not recommend dealing with them.
Richard Ching and Mehdi mogareh is very nice to deal with I purchase a brand new Mitsubishi Outlander
Thank you Richard and Mehdi you guys are the best
That review star is NEGATIVE
Beware of some sales rep specially ROBERT MISA I was deceived with his SWEET TALK LIES, and when you try to review the contract they will get mad, when scared you will be forced to sign. Then you got hook in a deep hole. How many times they change managers? Not sure, but when my complaint on process Robert Misa's manager was replaced maybe for more other case. Very very HIGHLY NOT RECOMMENDED.
Robert was amazing. Super service and everyone is so kind! :)
Great service, Awesome deal and the Rep was very attentive to our needs .
Thank you.
Excellent customer service. Highly recommended yall
It's wasn't a good experience and am not happy with the car they sold to me I bought it under deception
Had an amazing experience with Robert and Jaime. They were so helpful and reassuring. We needed a vehicle fast and they def. Delivered so happy with our purchase and have the peace of mind knowing my family will be well taken care of!
Just purchased my 2017 Mitsubishi rvr
Thanks Kreg and Richard
Never ever go to Vicar Mitsubishi at regent, it is a rip off. My car did not start in the morning and could not boost the battery because hood was frozen it was -45c. So towed the car there and I was told battery was dead and doesnt hold the charge anymore and have to replace it. I said Ok. So they replaced the battery and charged me $ 311.00. I checked the bill labour $ 194.00, battery cost $169.00, Battery diagnose $ 69.00 plus taxes and other fees came to 311.00. I asked my old battery back to check but they said i have to pay some fees for that otherwise i cant have it. Anyway there was an another problem. I was told that the car could start only by remote control and the key doesnt work and asked me to pay another $ 139.00 to diagnose that, I said NO. I will use the remote, the problem was they were using the spare key whole time and that key was not programed to the car so it won't start. May be they knew it, I bought the car from there so they must know that. dont recommend anyone to go there for anything.
My experience was amazing. Billy Carvelli did an amazing job getting my first new SUV. I would recommend any person lookin to purchase a SUV or car to come and See Billy. Great stock and great employees who welcomed me. Thanks again for the great Service.
I initially gave a five star review because of how accommodating and helpful the sales team were in helping us close the deal. However, when we picked up the car, it was not detailed, still had garbage from the previous owner. We took it back for a service a couple of days later and was promised that it will be given back cleaned and detailed. When we got it back, not only was the interior not detailed, it looked like it was driven out of the city with dirt and water splashes on the exterior. They could at least have given it a car wash before pick up, but they didn't and they asked us to come back (again) for a full detail. Who would want to come back a third time when the first two times were disappointing experiences? They could have chosen to make things right but they chose not to. Speaking from having family work in car sales and service, I don't think it's unreasonable to ask to have the car at least presentable upon delivery.
Overall, first impression was great but it definitely did not last. It felt like they were nice until you give them your money then they stop caring.
I came to Vickar to help my parents pick up their new car and Robert was very helpful and helped my parents pick out a new RVR. I definitely recommend coming to Vickar and getting Robert's help!
Tank and Lisa were absolutely the best help my wife and i could have ever asked for they really helped us and took care of all questions we had and went above and beyond to work with us on our trade in to make the numbers work.
5 stars for the customer service as well as the crew there, nothing but smiles throughout while we were there.
The VIP treatment is always excellent to receive.
Tell them Mike Smoke sent you. :)
recently brought my car here for ceramic coating and a complete polish.. my car looks sharp now and they did an awesome job on it.. thanks guys.. will recommend you guys to all my friends and car club members if they want their car looking sharp like mine !!
Well they have completely redeemed themselves from the last time i left a review. Literally out with the trash! they have a great new GM. Hes super awesome and friendly and understanding. He truly did me a solid and got me out a terrible situation. Not only that but they are very kid friendly. They kept my little 3 year old occupied while me and the husband did all the paperwork etc. I would highly recommend this location now that they have had a major facelift in regards to staff!!!! THANK YOU
enjoyable experience with Robert and Tom and the staff at Vickar Mitsubishi . Our second purchase from the dealership.
Hope the relationship continues .
Brenda & Ron
This is my second time dealing with the members of Vickar and like the first time the service was more than exceptional! Craig and Jaqueline are the people you want to work with. Without a doubt I will be continuing to do business with them in the future. Thank you again for everything that you guys do!!!
Great experience, great customer service. Everyone around helped and was super friendly answered every single question i had. Thanks a lot Tony, Jacqueline & Craig I really appreciate it!!
I have dealt with the Vickar family for years and it is always an enjoyable experience. Good people - great dealerships. I would highly recommend.
This rating system should allow for ZERO stars or negative stars as this one that would be a true rating. Not jokingly giving them a one star that is not even closely deserved.
Bought 2014 RVR and it took Vickar over a month to receive in-they "lost" my car and couldn't track it. I was calling WEEKLY for updates with getting no where. July 2nd (2014) I called and a sales rep told me "your car is here", after picking it up, the sticker that they inspected it showed June 18th and no one had the decency to call and advise? It was me continuously calling. Horrible customer service. So after this was done, I was dealing with the old GM (Junior), which after emailing we came to agree upon 5 years of oil changes, another 6 months of Sirius and re-tint my scratched tinted front side windows. Never got the Sirius or re-tinted windows done...and EVERY SINGLE TIME I get an oil change, I have to justify why these oil changes are free. It gets very repetitive and annoying since they continue to never update my file.
The last oil change, after arguing and justifying the charges, I was advised to email Jaiann (who just like Junior no longer works for Vickar) and she assured me the email will go straight to my file so I no longer need to explain myself.
Oct 15th oil change and I'm back justifying it all over again. Finding out she did not put my email on my file and now having to deal with Richard (sales manager) to get this straightened out. He told me it would be done by Monday and the refund will be processed without my presence. Customer service is not a strong skill and he didn't call Monday 17th, and I have to hunt him down the following Tues 25th. He argued with me stating this is not his dept (way to not take ownership) and I need to go down to swipe my card for the refund. I told him he can refund the full amount of the oil change and tire rotation if i waste my time coming back. He didn't seem to want to deal with me and said he'd get the Service manager to call. I had to call her Nov 1st, left a voicemail, and then called again Nov 3rd to leave another voicemail. She called me back, we discussed the full refund scenario and she got Medi (GM) to call me back.
End results: they took away the remaining 3 yrs of oil changes and gave me a GiftCard worth the value-which I had to pickup. I made arrangements with the Medi to pickup Sat (Nov 5th) cuz mailing was not an option since it 'required a signature'. WASTE my time going down their to find out their swipe machine was down-NO COURTESY TO CALL AFTER ALL THIS GARBAGE OVER ALL THESE YEARS. They shipped the card to me Monday (surprised it came), and now I'm looking for a new car. I could care less to advertise this Mitsubishi logo anymore seeing what a POS company I've been dealing with.
Would advise anyone to stay clear of this mess of a dealership until they clean their act up (doubt it could happen at this point) and wouldn't support anything Vickar deals with.
This is our first time dealing with vickar Mitsubishi but we are semi long term clients with Craig since before the move to Mitsubishi motors. We sre very pleased with the service and more than happy with our brand new Rvr. If i could give 10 stars i would :)
Great service very pleasant buying experience. Richard and Tanner
loved the service.. from the moment i walked in till after i took delivery of my new outlander.. i had some questions after wards and i went back.. they took the time to explain all the options to me again.. love the service.. will highly recommend..
In the last year I have made a few visits to Vickar Mitsubishi and I was always taken care of with great curtacy. These last two visits were because my remote starters stopped working. I came in and Wilbert reset my one remote and welcomed me back when the other remote was charged to reset both. It was such a blessing in this cold weather! I love the service I get here and will always recommend them to people I know.
I just traded in my car at Vickar Mitsubishi and Craig was extremely helpful. Nothing but honest and straight forward from the get-go which can sometimes be hard to find when going to dealerships. Very knowledgeable and showed me exactly what I was looking for instead of trying to sell me something more expensive. Would highly recommend going to see him if you are looking to buy a vehicle. Thanks!
I have recently bought a 2009 Mitsubishi Outlander from here. Horrible service, Horrible Quality workmanship, Lies upon Lies!!!! NEVER EVER BUY FROM HERE. Take my word and everyone else! I found a Rat Nest in my engine bay. Had a Minor rust spot fixed 3 times and always turned out worse than the last time. Paint drips, Orange Peel, Dust and Dirt spots everywhere. Took weeks at a time to fix the paint. This last time the mechanics dinged up my doors and SOMEONE STOLE MY ANTENNA! WHO DOES THAT? Its back in the shop to fix the paint once more! Down with Vickar!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Went to help parents with looking for a new vehicle. Started out friendly and helpful but then came back with a quote $3000 more than discussed. Felt like a rip off and the sales guy wouldn't answer why the price went up, instead he brought the general manager in to use salesman tactics on us. The longer we stayed the sleazier it got. Couldn't get out of there fast enough. Bought a Toyota instead.
Avoid vickar Mitsubishi.
Robert. Nice service. Very good experience. Highly recommended
Don't buy a car here and don't deal to ROBERT MISA he is a pinoy and all he want is just your money. We both a use car here and after a month the car had problem at the ball joint and we as for help what we need to do but dealer didn't care anymore because he get what he wants. And we are just a new emigrants so we don't no what is the rule or the warrant of a use car and he never explain properly and we are the same pinoy. like I said we are just new emigrants. And after that I never deal to same nationality. THIS DEALERSHIP IS 0 STAR AND I NEVER GO BACK BECAUSE IS IT USELESS TO GO BACK. I DONT RECOMMEND THIS DEALERSHIP. DONT DEAL TO ROBERT MISA HE JUST WANT YOUR MONEY.
Richard ching and mehdi morgareh is the best to deal with thank you so much
Good dealership but it's a car dealership that doesn't sell cars. I only go here for maintenance because Mitsubishi no longer wants to make cars, or anything desirable.
I want to make sure nobody goes through what I had to go through when purchasing a newer vehicle from a dealership. I recently purchased a 2016 RVR from vickar Mitsubishi and I regret every moment of it. Don t get me wrong, I love the vehicle but the customer service at vickar Mitsubishi on regent ave is the absolute worst. My salesman was Robert misa and anyone in their right mind should stay away from this guy. Before the purchase of my vehicle there were a few dents and scratches I noticed keeping me away from purchase. My salesman Robert promised EVERYTHING would be fixed and buffed out like new. Unfortunately this was not the case. When picking up the vehicle, my father and I noticed that the scratches were not removed and found that both the salesman and the finance manager Les Rubin were trying to lie their way out of it saying we said best to our ability and it was buffed . The manager even showed me the photocopied repair list that both myself and the salesman signed stating that the car needed to be buffed and repaired of dents with BLUE ink saying best to our ability . The manager tried to get out of the repairs by altering the repair sheet after signed and photocopied which is extremely unbelievable.
Not only that but a couple weeks after purchase I noticed my owners manual was not in the car and like most I went back to the dealership to receive one. My sales person instructed that it was policy to remove all preowned vehicles owners manuals and if I required one I would have to pay $70 for a new one. I could not believe that after spending $30,000 on a pre owned vehicle the dealership refused to give me an owners manual for free! While arguing with Robert the manager Les Rubin was standing right beside Robert snicking to himself. After a 20 minutes dispute the salesman finally said he d give me an owners manual not for a 2016 RVR but for a 2014 RVR. I can not believe how crooked the management and the sales teams are at this dealership and I hope nobody goes through what I had to go through... Please don t buy from Robert Misa as he s only concerned about sales and NOT customer service!! Vickar Mitsubishi
Bought my vehicle here. Only good part was the sales staff.
Service
Through all my years of experience of owning a vehicle. I was and still am throughly disappointed with their service department. I have not been there in more than 6 months and am still feeling and dealing with past issues.
Every visit for service of either warranty and/or maintenance has lead to 2-3 return appointments just to correct the same issue which was either done sub par or created more problems.
Service advisors were not friendly just stern.
Service manager was nice and tried to correct issues but was never successful or fully listened to my complaints.
I asked to not have the same mechanic work on my car ever again in which she agreed, only to find that same mechanic working on my vehicle which led to another return visit.
I spent the same amount of time in service as I did driving the vehicle for the first few months of ownership.
Upon dealing with the VP of Vickar Mitsubishi and saying that I may not return unless they can seriously gain my trust back (Daniel McFlicker) I was told "you gotta do what you gotta do"
No way shape or form tried to retain me as a customer.
I am concerned if I ever have to return there.
For many all I have to say is book some vacation time from work or at least have one day a week scheduled for your vehicle to be maintained here. You will return time and time again.
In the automotive sales business they say 1 Satisfied customer = 2-3 New customers but 1 dissatisfied customer = 10 potential customers they will never see.
If I can have that effect with this review I believe I have saved the sanity, vacation time, gas and mileage as well as trust from the worst vehicle service department I have ever experienced.
Every visit to waverley Mitsubishi, I was greeted with a happy service advisor, no return visits and the utmost professionalism to a high standard.
Vickar Mitsubishi, I only have one word of advice to tell you:
Work harder to actually provide good customer service and proper mechanics or you will continuously lose more and more.
This includes sales as I send all the potentials to waverley now for A new or used vehicle.
Go ask for Rome Fajardo or Nelson and they will definitely treat you like family.
Update
Changed to one star, cause the two I initially gave was me being too nice About this nightmare and utmost disrespect towards me.
Wanted newer qx70 and Roxanne helped me with the test drive and sale of qx70.
Got a fair value for my trade and had my new qx70 in a couple hours a very good experiance
Great crew of people -had my car in for a tire swap and they took the time to tell me about the condition of my tires, offered me pricing and rebates, helped bolt one of my heat shields back in place as it was hanging and I had no idea, they topped up all my fluids, washed my car - they were informative, helpful and I will definitely bring my car back in the future.
Paul de Leon and his manager Richard Ching were totally awesome!!! We had a great 1st time car purchase experience and we definitely will recommend them to our friends and family.
Both Richard and Tank provided me with excellent customer service at this location, made me feel very comfortable buying my second car!
Robert and Cassandra were very helpful and finding me a SUV to suit my needs! Friendly and helpful at getting what I wanted. Go see them if you need a new vehicle!!
Had a great experience, the staff were excellent, especially Robert. I would highly recommend purchasing a vehicle from this dealership!
Thank you very much for the Vickar Mitsubishi Team,to Robert Misa and Anthony Chase for a job well done,they took care of me from the moment i entered the store until i left with car,again thumbs up,i highly recommend them .
I own an Outlander and brings my car here for service. Setting up appointments seems to be easy. I got an appointment same day last time when I had a flat tire. Our last regular service maintenance seems to be odd, they unplugged my dash cam before doing the maintenance and never plug it back. That was the first time it happened. They never unplug if before. I don't know if that is their operating procedure but it would be nice if they let their clients know and plug it back when they are done. After noticing the dash cam unplugged I asked my wife if she noticed anything different in the car after she brought it for service, she said she noticed small deep scratch in the door handle in the driver side but thought was just an old scratch. I inspected the entire vehicle and found similar deep scratch on the door handle on the passenger side. I did not notice this scratch before and is now suspicious on why they would unplug my dash cam. So be cautious in going to this dealership.
Great car, great people, great service! Spent the better part of the day with Craig and he's the guy to go to. Go if you're in the market for a car. Don't see what you want? Talk to Craig and he'll find it for you and bend over backward to get you an excellent deal. This guy is not a pushy salesman. He's personable, respectful of people and knows his stuff.
Craig knows cars, he's been in the business for years and is upfront about the best makes and models for your buck. A side bonus....Craig's looks and personality is like a cross between Tom Hanks and Bill Murray!
Awesome service!!! Everybody was very helpful and everything was quick and easy! Robert's a great guy. Don't think it could have been any more easier and fun. Will definitely recommend
Vickar Mitsubishi is the BEST! Dealership that i have ever been to! brought in my car for a oil change and inspection. car went in the shop almost right away. Super friendly service advisors, and techs. The Parts Dept was the best i have ever dealt with. Super helpful with advising me on winter tires!
Incredible experience purchasing my new car! Robert was wonderful help and had a great attitude! Thank you!
Took 3 hours for an oil change. They used to remind us when service was due on our vehicle with a phone call...not anymore! Why, you ask?? Because warranty is almost up. Had to be transferred to several different people just to schedule a service appointment and left on hold forever! Salesmen are a**holes as well. Vickar....time to step up your game!!!
This was the first time I had ever stepped into a dealership for a new car ever. Robert my hats off to you sir for making the experience great. That is until Lisa came into the mix. Condescending barely describes the reprehensible treatment I received. I'm embarrassed for your dealership. My 15 year old daughter asked me on the trip home "what's her problem, we just wanted a price on the car." After a test drive and multiple visits to the office I still wasn't given a price. I asked Lisa for a price 5 times i 9 minutes fir the price and got the lets make this easy fir you to understand math lessin which never showed a price. I had to call back later to get a price. If I had to base my visit on my interaction with Robert, 5 stars all the way. Will they see my business, not likely as I was spoken too in such a dumbed down way and never given a straight answer. If this is how potential customers are treated how would they treat me after I've given them my money!
Paul and Richard were great, helped me purchase a 2017 outlander come see them for great service.
CONSUMER ALERT - Do NOT go to this dealership. Extremely un-professional and you will get ripped off. Received the buy out on a lease is was trading in at another dealership, was buying a truck. The lancer no longer suited my needs. Completed my transaction at Dodge and Vickar added another $1000 to the buy out because I was going across the street. They didn't want the Lancer being sold across the street. Dodge was great to help me out. They changed the price on a car my friend was buying as well. Went to pick up the car it the price went up by $850. He got the same car at another Mitsubishi dealship for cheaper. Only go to a Vikar dealship if you want to get ripped-off.
Was just interested in viewing a car. Was told a lie to get my credit checked. I did not give permission for this. As there are two waya of viewing someone's credit file.
Was told they would call me back with some prices on cars. Did not get a call back.
I will be disputing theses credit cheques and label them as fraudulent.
Thanks Robert for your service when I bought my car,I will recommend you and Vickar Mitsubishi to all of my friends.
Robert was very helpful and very informative. As an aboriginal I was happy to hear about the help I was able to receive and would recommend him to anyone looking for a quality experience. Let him know I sent you!
Mr. Robert is one of the awsome person i have ever meet.. he is cool and very helpful. I like this place!
Great car buying experience! Tony and the staff were excellent to deal with and very personable. I love my new car! And I'm confident in my purchase knowing the excellent reputation of Mitsubishi, plus the warranty is significantly greater than the competition (at no extra cost). I would recommend them to anyone looking for a vehicle and/or a very fair price compared to others if you are looking to trade-in.
Purchase experience of new car with sales consultant Tanner Vasquez-Boehm and team went very smoothly and we feel well-informed and -supported. Looking forward to an ongoing and good relationship!
I was in need of a car as my dads car broke down and I was not down to share 1 car with 3 other people in the family. I went down to Vickar Mitsubishi and met a gentleman named Paul De Leon. This guy new his stuff, definitely would recommend him to others that are looking for a new car! He helped me choose the right car as well as tried his best to fit it into my budget. I very much appreciated how patient he was. Not only that, the rest of the workers were also fantastic. Would recommend this dealership to others!
My sister bought suv from them new, back in November 2019, they said still waiting on a remote start unit, waited all the way till march 2020, said they'll set appt up to install, now they saying unit will be in June or July now?? I don't get it... it's just a remote start? Hope they can resolve this issue, it's been 6 months waiting...
we bought a truck from Robert on a referrel from Caleb , got excellent service from him and all the staff. would recommend them to others looking to buy a vehicle thanks judy and grant
vickarmitsubishi.ca
