Vandergriff Hyundai Review

Had an Awesome experience with Audrey today she got me out of my 12% loan and into a 1.9 % in a brand new vehicle!!!

So excited for my new car

I got to say I am not one to go to the dealership for services but I went earlier due to my air conditioning not working consistently and figured it would be covered under warranty, which it was. Fabian helped me and kept me updated throughout the process. He was professional as well as helpful. I would recommend this dealership for further services and would like to work with Fabian in the near future.

Set up a service appointment on line that was confirmed. This was for a recall. Went there and after an hour of waiting was told they needed to order the parts and it would be a week. Service Advisor asked me if parts had been ordered!
After a week was told the parts were in. Went back in, left the car, given shuttle ride home. Called early afternoon and was told 5 hours later, the parts were given away! That they can't hold the parts for you.Called to talk to the service manager-it went directly to voice mail and call was not returned. I will not be going back. Worst customer service EVER.

I purchased a 2016 Veloster one month ago and had an issue arise. I brought the vehicle in and the service department went beyond what I took the car to be serviced. Great team of people and great leadership. I would highly reccomend taking you vehicle here. Very satisfied customer.

Edit 2: it's been over two weeks since we signed all of the documents for our trade-in and purchase and vandergriff has billed my bank but they have not paid a dime of the agreed upon trade-in. So now have two car notes and I am having to pay the note on a car I no longer own. For all I know they could have already sold it. I've called them over 20 times since May and I have had to fight and claw to get any kind of info or movement out of them. They only delivered my new car after I posted this original reveiw. There are a lot of dealerships in DFW, do yourself a favor and drive to another one.

Edit: My new car was delivered today with the agreed upon repairs. As it turns out, this dealership had to send it to a nearby Volkswagen dealer to be fixed, and it was there that the delays were inflicted. As compensation, Vangergriff did deliver the car directly to my house, which was over an hour away.

I hope I can increase this rating later, but they have done a terrible job at completing this sale. I found a car in their used lot, and wanted to trade in my van. The price they offered was good, not great, but good. They would not negotiate at all. I eventually caved and took the offer with a promise that some repairs would be made to the new car. It has been nearly two weeks now and I still don't have the car, and I have very little info about when I will get the car. On top of that, they already took the plates off of my van and gave me dealer plates that expire every 7 days.

When I enter the parking lot someone immediately came out to assist me. Everyone I came in contact with was very pleasant. Greeted me with a smile. I told them ( Alex) exactly what I wanted and she went and got exactly what I wanted at the price I want it. I highly recommend that you stop there first when thinking about buying a new vehicle are used vehicle.

Very friendly. Good pricing, and helpful. Did what they said they would on detail and clean up of car.

Andy worked his tail off to make sure that I drove off with a car tonight. Outstanding service and they were upfront and honest with me concerning my options.

Great service and monthly coupons. Anthony is the best!

There is a hassle-free environment at this dealership. Before I went there, I already had the vehicle that I wanted picked out (I had seen it online). When I got there, the sales associate greeted me immediately. And literally, after about a 2 minute conversation, we were looking at the car I wanted and starting the purchasing process. The sales associate and the finance mgr did an excellent job. They got me into the vehicle that I wanted in a relatively short time. I really appreciate the service that I received at Vandergriff Hyundai. Thank you so much.

I bought a Ford truck here a few months ago. I know, I know, but they had a good price on it and the staff was friendly and helpful.
Fast forward a few months when I'm notified it's time for my free (first) oil change and service. I set up a specified time. They are aware of the automobile I have as it was purchased from them not long ago. I arrive at 1130 for my scheduled appointment and they take the keys. I ask for an approximate wait time and was told an hour for oil change, quick inspection and a wash. I figured I'd go have lunch as it would be ready when I return. Just before I leave, I noticed it had started to rain. They left my truck window down. I had to go and ask someone to please roll up my window as rain was literally pouring in. Just a smile from the employee, no apologies or attempt to dry what I assume are soaked electronic window and lock buttons. Sigh.

I give it an hour and 15 min just to be safe. I arrive and ask about the status of my truck. They said that it wasn't done, that they had to order a part (filter) as it was not something they stocked.

They knew for over a week that this automobile would be coming for service and yet the part is not here. I confirmed yesterday that I would be there for my scheduled appointment and yet they had to order the part.

Scheduled appointment : 1130
Remaining in the waiting area : 200 pm

No updates from anyone yet. Stepped outside and looks like they are finally wiping it down.

Truck returned : 215pm

Car wash was a joke. No one walked around my car with me to make sure everything was OK... Had to clean off two noticible spots of tar of some type. Mirrors were not even wiped, just sprayed with water it seems... Water splotches so bad I could barely see the reflection.

I would have gladly paid for that service to save myself wasting most of a day here.

Note: the stars given were to reflect the sales people who helped me buy the original car.

Luis is THE BEST!!! He worked so hard to get me into my 2017 elantra and I could not be happier with my purchase. I love my new car. Our experience was great, even though Luis was our salesperson the other reps were friendly and engaging. Luis got me into my car in about 3.5 hours and he is so knowledgeable and just a down to earth guy. He kept reminding us there was no pressure but me and my wife went there to buy a car and left with one! He explored all available options to get us the best deal possible and I just couldn't be happier with our experience. Thanks so much Luis!!!!

I love this place and the service rep Keith is the best. I sure do dislike they won't be selling Genesis any more but as long as they still service them I'm a continuous returning customer.

We were lured here to test drive a Hyundai after receiving a free $50 Visa card if we test drive a car. We needed a new car and were leaning towards getting a Nissan Rogue. After researching Hyundai vehicles online before we came in, we were soon interested. We found one online with a price listed that they had inside the dealership showcase (Tucson with all the works). After test driving three vehicles with Patrick our sales rep, we fell in love with the Tucson on the floor. We told him the price we saw for this exact car listed online. He came back 10 minutes later after speaking to his boss and gave us a price that was 6k higher than what they had listed online. We told him we would pay the price listed online and he gave us some bull about why the price is higher. We told him we weren t interested and got up to leave. He then said he d talk to his boss one more time and see what he could do. He came back with the same exact price listed online that we wrote down! To the exact dollar! That s what we told him initially and they tried to rip us off 6k or start the negotiating way high. We felt that was unethical and false advertising since we told them from the beginning we wanted the price they had on this exact car online. We got up and went to Nissan and bought a Rogue for that price because they have a better reputation and we felt scammed here.

We filled out the paperwork for the $50 Visa card we were guaranteed for test driving a car with our sales rep. After 9 phone calls to people over a period of 5 months (I have names and times I called written down for my records), we finally got our gift card. They told us it would take a couple weeks to process. Every time I called (which was about once every two or three weeks) they said the HR person or secretary is processing it and would call us back and take care of it. Nobody ever called me back. Nobody ever started to process it like they all kept telling me every time I called. I had to keep bugging them and finally got through to someone in HR to help us. It should not take 9 phone calls over 5 months to get what was promised to us.! This place is shady and I wouldn t recommend them at all. They use false advertising pricing vehicles for sale online and make it EXTREMELY difficult for you to get your $50 gift card for a test drive. I don t need $50, but it was the principle that really bothered me, so that s why I kept bugging them for it. Honesty goes a long way for me when I m spending over 30k for a new car. This place didn t display that for us.

I just purchased a new 2021 Hyundai Palisade from Vandergriff last night! First, I would like to say thank you to my Sales Consultant, Dylin Soukhavong, who was patient, friendly and professional throughout this entire process. He was extremely new (didn t even have his own business cards yet), but he took the time to research any questions I asked and didn t try to BS his way through when he wasn t sure about something. He took the time to check before answering, which I completely respect. I will say that it is because of him that I decided to purchase from Vandergriff.
I wasn t too happy that the sales manager refused to offer any deals or rebates on this vehicle, since this SUV was flying off the shelf and could be sold over MSRP . When I found out that another dealership was willing to offer $1600 off MSRP, I jumped on the chance to buy from them. Unfortunately, Vandergriff had the ONLY vehicle, in the REGION, with the features/specs I wanted and they refused to do a trade with the other dealership (I guess, proving Mr. Sales Manager s point that they were easy to sell). So, it was either wait for the other dealership to order the vehicle I wanted to get the discounts or go back to Vandergriff with my tail tucked between my legs. It was then that I received a follow up call from Dylin. He went back and forth to try to get the same deal and was able to get close enough to what the other dealership was offering (I know, $1600 is a drop in the bucket on a $42,000 car, but at least it is something). That same day, Dylin picked me up in the SUV, drove me to Vandergriff and walked me through the purchase process.
I think Vandergriff did a good job getting this young man into sales (he was previously a mechanic). His personality and professionalism is a refreshing change from the high pressure, aggressive sales people I have met at other dealerships. I think he will do well in the future!
Thank you again, Dylin and best wishes for the future!

I own a 2003 Hyundai Elantra GT. I was told by my regular mechanic that it needed an EvacCanister replacement, and that it would be best if i take it to a dealership to have this done because it involves flushing the gas lines and messing around with the gas tank in general.
I called this dealership over the course of 3 days, several times. I left 4 messages with the ladies at the front requesting a call back. I never received a call back. In hindsight this should have been my first warning, no good company has poor communication skills.
So, I went up there in person, waited almost 20 minutes to talk to a guy who got me the estimates I needed. I made some time the next Friday and brought up there. They told me the wait was going to be a while, and they probably wouldn t be able to fix it until monday. I told them this was fine.
I get a call on Saturday letting me know that it wasn't the EvacCanister, but just a simple hose attached to it that wasn't on all the way. (FYI i paid about the same amount i would have for the original est. on the EvacCanister for them to hook this hose back on.)
Skeptically, I agreed. They also told me that my car was in desperate need of several other repairs, over a thousand dollars worth of repairs. I was told my car was on the verge of death. Again i skeptically agree, even though i had just had a thorough repair job done not even 3 months prior.
Monday and Tuesday comes and goes, I call- no answer. Wednesday, and I finally get a hold of someone who says, "maybe friday."
Friday comes around, my car has now been with these people for 8 days. I arrive at the dealership and they tell me it's not ready yet? I am told to come back in an hour, I come back in just under 2, and guess what yup- still not ready. I wait another 30 minutes before my service advisor comes out to have me fork out way more money than I had originally wanted to pay for just one repair.
I asked him point blank: "Did you guys test the gas tank issue? it's good now right?" and he tells me, "Well, we didn't test it, but I personally guarantee its fixed, there was nothing else it could possibly be." (this is word-for-word what he said, looking me in the eye telling me this like I wasn't the one who told him what the real issue was to begin with.) as I am sure you've figured out, the gas tank problem is still present. So now i've spent over 1000 dollars get my car NOT fixed. AND HERE'S THE KICKER: my gas mileage has completely PLUMMETED. I drove 2 miles to go home on about half a tank of gas, and when i parked my E was flashing. About 180 miles worth of gas gone in 2 miles. So now i suspect while they were messing with this hose they either punctured something or forgot to put the hose on altogether or some other nonsense because it's obviously leaking oil now. Que calling them back immediately. (and I admit I am freaking out at this point, not quite frothing at the mouth but close.)
The secretary I speak to is one of the ones that took my messages from before (you remember the ones that magically disappeared?) She seems wholly unconcerned but gives me the number to a road side service company and asks me to have it towed back to them. I ask who is paying for it and the answer it get is a shifty, "Well... your insurance..."
Yeah, right.
I ask who is going to pay for the new repairs, and the repairs I'VE ALREADY PAID FOR that are clearly incomplete since the part i originally asked to have replaced is the part that's BROKEN.
She tells me she doesn't know. She doesn't seem to care to go find a manager right now but someone will call me back.
(Maybe.)
And that's why this is the absolute worst service i have ever had hands down. I'm so angry i can't even see straight. Do not recommend, stay away from this awful, awful place.

Andy my sales representative was helpful and patient with me and very nice, they didn t force anything they wanted me to make the decisions and they worked with it. It was a fun experience and friendly environment

I have only had my car for two years and the paint is chipping off and I don t like that and have to go a round about way to get my answer on if they can fix them without having to pay

The staff was very friendly and welcoming. They answered any questions we had and tried to work with us as much as possible. Obviously they re trying to make money & sell as many vehicles as they can but, they we re pretty honest about the options presented. Christopher was of great help and made my first car experience better!

Welll I am not doing my business here no more. I got my 2 cars here in 2016 and 2018 and wanting to get a third one but service and sale price was not like it use to be. My seller was a kid who yawned to much and the sell manager really didn't want to bring his prices down even though there is better sales in other dealerships with the Santa fe, despite my credit score being good. Oh well. I went with freeman Hyundai dealership and got great service and seller who was energetic and informative. The manager worked with me was amazing. Vandergriff pretty much shot themselves in the leg cause I was going to have two more people get new cars but business is now with freeman Hyundai. #sorrynotsorry

I just purchase a Santa Fe Sport Limited turbo. I am so thrilled with this car & my buying experience. I live in El Paso but came up to Vandergriff because I knew Lou Margetis would take care of me. He made my
Buying experience very easy and stress free. He is very knowledgeable about all the Hyundai products.
This is the very first time I have ever purchased a car and felt like I was treated fairly. I will be sure to recommend Lou Margetis and Vandergriff Hyundai to all my friends and family in the future.

Patrick R. made my first car buying experience easy and stress-free! Very happy with my purchase! Thanks Vandergriff Team!

Everything was easy, fast, and overall great experience! 10/10 would recommend. Carlos was amazing and explained everything to us very thoroughly.

Carlos was unbelievable, I hate dealing with buying a new car. He made it some comfortable and easy to do. Fixed any problem that came up. I ll be back to see him

Was a quick and painless process and they gave me a great deal for my new Hyundai ioniq. And Robert stone was very straight forward and transparent.
I recommend him for anyone looking into buying or leasing a new hyunHyu car.

Amazing service from beginning to end! Carlos was awesome. They were able to do everything for me over the phone. Picked up the car the next day and was out of the dealership in less than 2 hours! THANK YOU! This is what all dealerships should strive to be.

Mr.David was very helpful with the appointment I had that day. Always kept me posted and made sure the service I received towards my vehicle was nothing but excellent.

They were very courteous and bent over backwards for us to purchase my car. I would definitely recommend them to anyone.

Buyer beware! This dealership (used cars) has to be The Worst car buying experience anyone could ever imagine. Unprofessional salesmen, manger and overall staff. They tried adding fees that ultimately pushed me away from a vehicle I was going to purchase from them.
One fee Was a $400 paint protection they add to all vehicle that wasn t optional for the buyer and another fee at $1700 They call a prep fee all on top of the asking price.
I would never do business with this dealership nor recommend anyone else throwing money away on the not so optional additional fees. And I am not taking about doc fees or taxes etc.
These people are trying to squeeze every single penny they can out of people. I understand it s a business but there s no way anyone should get screwed like that. I let it be known to the manger and salesman that they re dead wrong and took my business elsewhere!

Loved this dealership, everyone is so friendly and are willing to help you out Everything was quick and easy and got my dream car

Positive overall. Gabriel was v patient with conveying my counter offers and trying to make the deal work without being pushy. They have to keep it for another few days in order to replace a cracked windshield. They also agreed to replace the front tires which were balding. Hopefully everything will be done to my satisfaction. But so far it s been positive. Also appreciate that the processing guy Cesar wasn t pushy in selling warranty and other optional items. Had a very high pressure experience at signing of paperwork at another dealership a few years back.

They were extremely friendly! They only had one finance manager but he did a great job and got us extra deals due to the fact we waited so long!

Worst customer service ever , oil change should not take 3 hours on a week day when you make an appointment for 7:30 am.
No updated from a service manager or any kind of curtesy. Next vehicle that I decide to buy it WOULD NOT be from Vandergrift Arlington

Two words: dishonest + incompetent

The sales folks are snakes who think you can't figure out their simple tactics then stumble all over themselves when you call them on it.

Quoted me an out the door price at msrp then dropped the price $1,800 off msrp and when I called to get an updated out the door price, told me only $800 less meaning they were dishonestly baking an extra $1000 into their dealer fees.

I will NEVER buy from any of their associated dealerships. Insulted my intelligence with their arrogant incompetence. Nice try, I'll give my business to someone else and you should too!

Cody Enis was a phenomenal salesman at Vandergriff Hyundai. He handled my personal situation with sincere compassion and respect. Cody was honest and extremely knowledgable!! Thank you!!

I was seen at my time of appointment service performed awesome.

Kirby was wonderful. Very low pressure and the whole experience with everyone we encountered was wonderful. Even on a busy Saturday, these guys were helpful, kind and took time to walk us through everything. Great place and great people. Go see them,great selection and we got a fantastic deal
Highly recommend

Okay so after see my dream car, I contacted them to see if it was available. They had it available, so we drove 2 hrs to buy it. The sales guy (Tanner) was great, the sales manager was great too. The price was great, time a little longer than we wanted but overall I m happy.

Brought my car in to get a screw out of my tire because I have hyundai tire protection. Made appointment online. Sat around for over and hour. Went to see what was taking so long only to find they hadn't put me in system and hadn't even started. They acted like this was just business as usual. Insane.

Excellent service from the start. Employees were extremely safe wearing face masks the whole time. Received timely attention from Josh from the start. He listened to our unique situation and promised to do his best to help although he was extremely honest and made sure to ensure we knew what was going on the whole time. He was the one that found the perfect car for us to look at. He ended up buying it and here s the best part. We were able to sign paperwork from home and they picked up the paperwork from our home so we didn t have to drive back and forth to the dealership in a pandemic. Management was engaged and helpful as well. Excellent service in a timely manner!

Vandergriff was very attentive without being pushy. This was the best car buying experience that I ve had out of 5 purchases. What I appreciate most was them having the total, out-the-door price laid out for me during negotiations. I would definitely buy from them again. Specifically, I had Jason Flores as my contact, very laid back and professional.

Great employees and great service make us regularly customers.

Pessimistic attention and lack of ethics. They leave you waiting a long time to give you an answer

Be aware!!!! 10/26/20 Drove 5 hrs to see a 2017 Santa Fe Sport I found on Carfax. It was priced at $15499. Carfax stated many popular features including premium package 3 with leather, gps/navigation, 17 in alloy wheels, to name a few. When the brought me purchase agreement it was $20k+. I said that s not the price so salesman asked if I had read fine print, which I had. Upon reviewing Carfax there was no mention of additional charges. Once home On 10/28/20 I got calls and text from salesman to send ins info and told me there was a recall. I thought it was odd why they hadn t fixed the recall seeing they had car 14 days before I bought. Being a tad suspicious I checked for recall with my VIN and there were none. Did a detailed inspection of car and found they had removed Navigation from my car. Also they stole my floor mats. He told me that I didn t read fine print. Told salesman I would just have my lawyer get involved. 7 minutes later sales manager called me. Told him I was unhappy they stole my mats, cargo Privacy shade and gps/ navigation. He said he would cut me a check for floor mats and we would expedite my issue to his boss. I m an honest person and expect to be treated the same. We will speak again next week to see if they will resolve my issue or if I hand all this over to my lawyer. Do the right this #Vandergriffhyundai #HyundaiUSA

Update 1/5/2021: Vandergriff and I came to an agreement for me to keep the Santa Fe Sport. They sent me the new floor mats they removed, they upgraded my service plan to include free oil changes, and another part that was missing. I am still not completely satisfied but you live and learn, right. I will continue to feel like I was lied too. Due to the fact it was cold, raining, and dark I didn t get to inspect inside and outside of vehicle. There are many scratches and dings that they could have repaired or told me about before I bought it. They didn t even show or teach me the general operation of the features. I had to go to my local dealership in Louisiana to get that. Truly wished that I hadn t found Vandergriff Hyundai in my search for a vehicle.

I appreciate the salesman, Audrie. I will call her 1st for my next car. And I will gladly recommend her to others. She believed me when I gave her my parameters. She didn't crowd me with calls and such. Best experience I've had buying a car ... ever.

Friendly, verified that they didnt have the correct wiper, instead of just selling it to me. They found another dealership verified it was there before sending me to that location. Appreciated the help!

We came in not sure what vehicle we wanted and Luis our sales person did a great job working with us and helping get in the right one we are now proud owners of a 2015 sonata he was very patient and helpful thank you Luis Lopez and vandergrif Hyundai I couldn't of asked for a better experience

Great service, no hassle at all. Appreciate you Brian and Kenny! Would definitely do business here again.

Car Purchased: 2021 Tucson Ultimate

Courtney helped me out and made my car buying experience easy! Thanks Courtney!

Fair price and customer-oriented. They lent me a vehicle to use while the finishing touches were done to my new purchase.

Vandergriff Hyundai Arlington offers very professional service!!!

I went because my car had a recall, these people tried to charge me 800$ for a piece to my turbocharger that was the exact problem that was described in the recall letter I got. After arguing with them for 45 mins, they finally said they d cover the charges after seeing that I wouldn t fold.
Total unprofessional crooks I WILL NEVER GO BACK TO THIS DEALERSHIP. **stay away**

We purchased our Santa Fe in 2008. The buying experience was exhausting. When we finally decided on the car we wanted, it was around 6 pm on a Saturday night. We told them we had to get home because we had a teenager at home that needed to get supper. They insisted that it wouldn't take long. After an hour, we again told them we needed to go. They kept us hanging for another three and a half hours. It was 10:30 before we drove out of there. And in the process, they sold us a maintenance package for $350 that we were told was for all maintenance for the first 3 years/36000 miles. When we went in for our first service, they told us it was just for oil changes. I insisted they refund my money, and after they admitted that the finance person who sold us the "maintenance package" had been fired because he had done the same thing to others, they agreed to refund my money. But since that time, every single service visit has been terrible. When you call to make a service appointment, you will never talk to a human, other than the operator who transfers your call. You will leave a voice message for one of the service desk people, and they will call you back hours later. Last year I took the car in for a recall, and when I got it back, they said they had done something else. I asked the lady what they did, and she couldn't tell me. That is very typical, because none of the service desk people know anything technical at all. A couple of weeks later, I got another recall in the mail. I called the dealer and spoke to the Service Director to find out if the second thing they had done two weeks previous was, in fact, what this new recall was for. He assured me that it was not, and I needed to come in for this new recall. So we made an appointment and took it up there, waited around for somebody to check us in, and left. We got about 5 minutes down the road when the service desk person called me to tell me they had already done this recall when I brought it in the previous time! Most recently, I took it in for yet another recall, and asked if they would look at the transmission, which has developed a shifting delay and noise on shifting. They called me to tell me that I needed new driveshaft washers. I asked him what washers he was talking about, and he didn't know (again, no technical knowledge). He said it was not covered by warranty, so I declined. He then told me that my almost-new battery was failing and needed replacement, and that my wiper blades needed replacement. I told him I would come pick the vehicle up. When I got there an hour later, they couldn't find my vehicle for about 10 minutes. I called the Service Director and told him that the Tech Service Bulletin that they had pointed to for my transmission problem was not describing the problem I was having. I had found another bulletin that did describe it, so he told me to come back in and they would give us a loaner and figure out what the problem was. So even though my wife said "you'd better follow me in your car", I said "no, they told us we would get a loaner". Sure enough, I get there and they say "well, you need to wait until we diagnose the problem, and if the problem is covered by warranty, then you can get a loaner." "How long will that be?", I asked. "About an hour.", came the answer. I left in a huff because we had to be somewhere in about half an hour. This place is run by people who have no concept of what customer service is.

I've never had to wait this long for simple servcies. My first experience was an oil change that took almost 4 hours and the service rep never told the shuttle driver to come get me after I phoned in requesting a pickup. My second experience was a check engine light. I dropped my car off at noon and was told they should get to it by the evening. 5:30pm rolls around and no phone call or anything. I'm left carless. I call back the next morning. They still hadn't looked at my car. Over 24 hrs pass and still nobody had even looked at my car even though I had an appointment. No warning or anything that I'd be carless.

My assistant was Mr Johnathon , but overall the staff was very helpful , thanks guys !

A few months ago, my car was running weird when the air conditioner was on so I decided to take it here to see if my problem was covered under my 5 year/60,000 mile warranty. Upon entering the service department I was greeted by a woman named Trish or Trisha (my apologies, I cannot remember which one!) Anyway, she was amazing! They fixed the original problem (air conditioning control module) and found my ignition switch was going out so they fixed that as well! She was in constant contact with me on the status of my car and when I picked it up they even washed it for me! Thankfully, both problems were covered under my warranty and cost me nothing to have repaired. They have my future business and I will not hesitate to refer them to friends and family! Thank you Trish(a), you made a stressful situation so much more pleasant and bearable!

Good helpful friendly people. Good attention to details. Pleasant experience.

I had my vehicle serviced at Vandergriff Hyundai and I was very pleased. The staff were very attentive and professional. I look forward to my next service need at Vandergriff.

very grateful experience for a new buyer and first time buyer, Kirby collins helped me a lot in getting things ready quick for a very grateful price.

By far Olivia is the best person I've ever had. I had a Great experience and I would recommend Vandergriff Hyundai to everyone!

Representative who met us was friendly and answered all of our questions accurately. Service time was quite reasonable.

My wife got her car from here, nice people and treat her good.

I had an overall rewarding experience. Keith Samuels was very helpful in implementing the repair of my car. Very grateful for a person like him. Wish there were many more like him.

Worst experience ever....pre approved buy Capitol one...letter says what car and interest rate show salesman says that's with all Hyundai rebates I don't get all those rebates needless to say couple bickering session...when he left again I left went to MORITZ KIA and bought car in and out 3 hours.. Hyundai did call back and say they had got everything done would I come back in ... LOL. The Hyundai dealership is a JOKE....thank you MORITZ KIA Hurst total class act...dang can't give zero stars

Fernando was very helpful and knowledgeable made the buying process go very smoothly. Would recommend him to the world !

Mike Mullens was great! Very friendly, funny, and knowledgeable about his job.

Today I met with Gabriel the salesman and his trainee Jason ! Truly grateful for Gabriel for showing me around and explaining car functions. I love the car already

Casey is an excellent service advisor. The overall repair service was excellent.

had a pleasant experience , brandon and darius helped on our visit we got the vehicle very quickly , they were friendly ,helpful and very professional -5 stars -love my 2018 red elantra and 5 stars for my 2017 galactic grey elantra , saul was also helpful

I want to express how genuinely satisfied I am as a new customer with Vandergriff Hyundai of Arlington. Patrick my sales agent , offered service above and beyond average. I strongly recommend this dealership and this Sales team to all who are in need of transportation. My name is Jerome of Dallas Tx.

Great staff and even better service. Got my first two cars here and taking both my wife and brother to Vandergriff for theirs too!

I have had my share of buying vehicles and have never had a smoother process. Also they made sure I was happy with everything that was offered. If you make your way down ask for Saul Gaucin.

Unprecedented times called for contactless service for our vehicle purchase. Thanks Vandergriff. Your team delivered!

I was recently in a car accident (not at fault) & had to find a car ASAP. I went in to Vandergriff Hyundai unsure of what car I really wanted to get, but Fernando Baltazar helped me find the perfect car that met my needs/wants. He was very helpful in answering all of my questions and he followed up with me on a daily basis while I dealt with car insurance claims & the lengthy bank process to get a loan. He definitely made my car shopping experience much easier & comfortable, & I am very grateful for that. Great salesman! :)

Laylon gave great service and will make a repeat customer out of me. The older gentleman checking people in as they arrive was also friendly and gave great service. Keep them both!!!

Carlos took excellent care of me throughout the trade process. Even the finance process was smooth and painless. I love my new Hyundai! Thanks Carlos and the entire Vandergriff team!

The service was so thoughtful and they took ample amount of precautions for their customers safety so I felt at ease. After the oil change and tire rotation, my car was driving really smooth as well. I would recommend them to others.

Our sales guy was Byron McAlister and he did a fantastic job taking care of all our needs. If you re in the market for a new or used vehicle I highly recommend asking for him.

The service was excellent and the service managers were helpful and focused.

Anival Aragon was amazing he was helpful and explained everything thoughly. Gave me manuales and made sure I understand everything necessary. I will go back any day.

Antonio Torres, Chantal, Darion, And Mr.Garnica deserves the loudest shoutout for exceptional customer service!!!! That's how you do it and they should receive a pizza party. Antonio really went out of his way to find all of the resources to pick up our car!

Great buying experience. Thorough job explaining the vehicle and the numbers.

Great brand and good customer service. This is my first Hyundai purchase and I am in love.

I drove 5 hours from Houston Texas to look at a 2014 Toyota Corolla. After being told the car was very clean and nice, upon arrival I noticed that there were over a dozen places where touch up paint had been applied all over the car. There were dents that were repaired very sloppily. None of this was in the description of the car nor was described to me on my multiple conversations on the telephone prior to arrival. I would guess that they were very careful in the 40 pictures that they displayed to not include any scratches dents or dings which were pervasive throughout the car from front to back. Avoid this dealership, they are dishonest

DO NOT GET YOUR CAR'S SERVICE DONE HERE! I have bought two cars from this dealership and that service was pretty decent but I've been going to this dealership to get maintenance done on my car since then, and it has been HORRIBLE SERVICE EVERY TIME. This last visit is officially the breaking moment for me. I decided to go to the dealership because my car kept saying my tire pressure was low. Sure enough I had a nail. So originally I was told after my tire was checked out by TWO different employees, that it was an "easy" fix and that my tire would only need a patch. It would be a total of $20 and would take 30 minutes to an hour. In the end, I waited over two hours to be told they can't patch my tire and that I would have to a buy a new one. So what was being done to my car this whole time while I was waiting? NOTHING! And then to think that they were going to sell me a new tire as if it were okay and nothing happened? I was LIVID. I was told by several employees that they couldn't save my tire because of the angle of the nail. Multiple of them insisted on showing me my tire again, even though I was already shown where the nail was at the beginning of this HORRIFIC experience. I completely understood that my tire couldn't be saved but my point was why did it take over 2 hours to tell me that? NO SENSE AT ALL. This isn't my first HORRIFIC experience either. A few months ago, my car battery died and they tried to tell me that my warranty on the battery of my car was over when it still had warranty. Didn't make sense but after fighting them on that my car was taken to the dealership. Then ALLEN took forever with my car and caused me to not have my car for A WHOLE 5 DAYS! I had to call to find out from other employees there on an update and on getting my car. It was beyond ridiculous and after this experience as well, I will NOT be coming back, other than to get my free oil change that I got due to the inconvenience, and THAT'S IT. I rather not go back EVER but after wasting my time I might as well get something back. RIDICULOUS. And another thing, Raymond, who was the main guy taking a "look" at the nail in the tire, was a joke. As I followed him to see his Supervisor, Carlos, he said things to his coworkers like "Nice working with you" and "Well I'm fired". UNPROFESSIONAL. As well as the unprofessional woman who answered the phone when I called to get an updated on my car. She said she couldn't locate Raymond and if I would like to leave a message but the moment I was rude, she said she could walk over to find him and sure enough she did! I literally had to be RUDE just to get an update on my car! Like what do you mean let me walk over there and find him? You should've done that in the first place! Then to be told I would get a call back in 5 minutes just to never get one was the cherry on top. I had to show up 15 minutes after that instead to find Raymond myself. EVERYONE AT THIS LOCATION IS JUST A JOKE.