Barbara Bagley

Review of Vandergriff Hyundai

I own a 2003 Hyundai Elantra GT. I was told by my ...

I own a 2003 Hyundai Elantra GT. I was told by my regular mechanic that it needed an EvacCanister replacement, and that it would be best if i take it to a dealership to have this done because it involves flushing the gas lines and messing around with the gas tank in general.
I called this dealership over the course of 3 days, several times. I left 4 messages with the ladies at the front requesting a call back. I never received a call back. In hindsight this should have been my first warning, no good company has poor communication skills.
So, I went up there in person, waited almost 20 minutes to talk to a guy who got me the estimates I needed. I made some time the next Friday and brought up there. They told me the wait was going to be a while, and they probably wouldn t be able to fix it until monday. I told them this was fine.
I get a call on Saturday letting me know that it wasn't the EvacCanister, but just a simple hose attached to it that wasn't on all the way. (FYI i paid about the same amount i would have for the original est. on the EvacCanister for them to hook this hose back on.)
Skeptically, I agreed. They also told me that my car was in desperate need of several other repairs, over a thousand dollars worth of repairs. I was told my car was on the verge of death. Again i skeptically agree, even though i had just had a thorough repair job done not even 3 months prior.
Monday and Tuesday comes and goes, I call- no answer. Wednesday, and I finally get a hold of someone who says, "maybe friday."
Friday comes around, my car has now been with these people for 8 days. I arrive at the dealership and they tell me it's not ready yet? I am told to come back in an hour, I come back in just under 2, and guess what yup- still not ready. I wait another 30 minutes before my service advisor comes out to have me fork out way more money than I had originally wanted to pay for just one repair.
I asked him point blank: "Did you guys test the gas tank issue? it's good now right?" and he tells me, "Well, we didn't test it, but I personally guarantee its fixed, there was nothing else it could possibly be." (this is word-for-word what he said, looking me in the eye telling me this like I wasn't the one who told him what the real issue was to begin with.) as I am sure you've figured out, the gas tank problem is still present. So now i've spent over 1000 dollars get my car NOT fixed. AND HERE'S THE KICKER: my gas mileage has completely PLUMMETED. I drove 2 miles to go home on about half a tank of gas, and when i parked my E was flashing. About 180 miles worth of gas gone in 2 miles. So now i suspect while they were messing with this hose they either punctured something or forgot to put the hose on altogether or some other nonsense because it's obviously leaking oil now. Que calling them back immediately. (and I admit I am freaking out at this point, not quite frothing at the mouth but close.)
The secretary I speak to is one of the ones that took my messages from before (you remember the ones that magically disappeared?) She seems wholly unconcerned but gives me the number to a road side service company and asks me to have it towed back to them. I ask who is paying for it and the answer it get is a shifty, "Well... your insurance..."
Yeah, right.
I ask who is going to pay for the new repairs, and the repairs I'VE ALREADY PAID FOR that are clearly incomplete since the part i originally asked to have replaced is the part that's BROKEN.
She tells me she doesn't know. She doesn't seem to care to go find a manager right now but someone will call me back.
(Maybe.)
And that's why this is the absolute worst service i have ever had hands down. I'm so angry i can't even see straight. Do not recommend, stay away from this awful, awful place.