Regina Taddy

Review of Vandergriff Hyundai

I just purchased a new 2021 Hyundai Palisade from ...

I just purchased a new 2021 Hyundai Palisade from Vandergriff last night! First, I would like to say thank you to my Sales Consultant, Dylin Soukhavong, who was patient, friendly and professional throughout this entire process. He was extremely new (didn t even have his own business cards yet), but he took the time to research any questions I asked and didn t try to BS his way through when he wasn t sure about something. He took the time to check before answering, which I completely respect. I will say that it is because of him that I decided to purchase from Vandergriff.
I wasn t too happy that the sales manager refused to offer any deals or rebates on this vehicle, since this SUV was flying off the shelf and could be sold over MSRP . When I found out that another dealership was willing to offer $1600 off MSRP, I jumped on the chance to buy from them. Unfortunately, Vandergriff had the ONLY vehicle, in the REGION, with the features/specs I wanted and they refused to do a trade with the other dealership (I guess, proving Mr. Sales Manager s point that they were easy to sell). So, it was either wait for the other dealership to order the vehicle I wanted to get the discounts or go back to Vandergriff with my tail tucked between my legs. It was then that I received a follow up call from Dylin. He went back and forth to try to get the same deal and was able to get close enough to what the other dealership was offering (I know, $1600 is a drop in the bucket on a $42,000 car, but at least it is something). That same day, Dylin picked me up in the SUV, drove me to Vandergriff and walked me through the purchase process.
I think Vandergriff did a good job getting this young man into sales (he was previously a mechanic). His personality and professionalism is a refreshing change from the high pressure, aggressive sales people I have met at other dealerships. I think he will do well in the future!
Thank you again, Dylin and best wishes for the future!