Paul Shultz

Review of Vandergriff Hyundai

Edit 2: it's been over two weeks since we signed a...

Edit 2: it's been over two weeks since we signed all of the documents for our trade-in and purchase and vandergriff has billed my bank but they have not paid a dime of the agreed upon trade-in. So now have two car notes and I am having to pay the note on a car I no longer own. For all I know they could have already sold it. I've called them over 20 times since May and I have had to fight and claw to get any kind of info or movement out of them. They only delivered my new car after I posted this original reveiw. There are a lot of dealerships in DFW, do yourself a favor and drive to another one.

Edit: My new car was delivered today with the agreed upon repairs. As it turns out, this dealership had to send it to a nearby Volkswagen dealer to be fixed, and it was there that the delays were inflicted. As compensation, Vangergriff did deliver the car directly to my house, which was over an hour away.

I hope I can increase this rating later, but they have done a terrible job at completing this sale. I found a car in their used lot, and wanted to trade in my van. The price they offered was good, not great, but good. They would not negotiate at all. I eventually caved and took the offer with a promise that some repairs would be made to the new car. It has been nearly two weeks now and I still don't have the car, and I have very little info about when I will get the car. On top of that, they already took the plates off of my van and gave me dealer plates that expire every 7 days.