Laila Major

Review of Vandergriff Hyundai

Set up a service appointment on line that was conf...

Set up a service appointment on line that was confirmed. This was for a recall. Went there and after an hour of waiting was told they needed to order the parts and it would be a week. Service Advisor asked me if parts had been ordered!
After a week was told the parts were in. Went back in, left the car, given shuttle ride home. Called early afternoon and was told 5 hours later, the parts were given away! That they can't hold the parts for you.Called to talk to the service manager-it went directly to voice mail and call was not returned. I will not be going back. Worst customer service EVER.