Richard Para Jr.

Review of Vandergriff Hyundai

I bought a Ford truck here a few months ago. I kno...

I bought a Ford truck here a few months ago. I know, I know, but they had a good price on it and the staff was friendly and helpful.
Fast forward a few months when I'm notified it's time for my free (first) oil change and service. I set up a specified time. They are aware of the automobile I have as it was purchased from them not long ago. I arrive at 1130 for my scheduled appointment and they take the keys. I ask for an approximate wait time and was told an hour for oil change, quick inspection and a wash. I figured I'd go have lunch as it would be ready when I return. Just before I leave, I noticed it had started to rain. They left my truck window down. I had to go and ask someone to please roll up my window as rain was literally pouring in. Just a smile from the employee, no apologies or attempt to dry what I assume are soaked electronic window and lock buttons. Sigh.

I give it an hour and 15 min just to be safe. I arrive and ask about the status of my truck. They said that it wasn't done, that they had to order a part (filter) as it was not something they stocked.

They knew for over a week that this automobile would be coming for service and yet the part is not here. I confirmed yesterday that I would be there for my scheduled appointment and yet they had to order the part.

Scheduled appointment : 1130
Remaining in the waiting area : 200 pm

No updates from anyone yet. Stepped outside and looks like they are finally wiping it down.

Truck returned : 215pm

Car wash was a joke. No one walked around my car with me to make sure everything was OK... Had to clean off two noticible spots of tar of some type. Mirrors were not even wiped, just sprayed with water it seems... Water splotches so bad I could barely see the reflection.

I would have gladly paid for that service to save myself wasting most of a day here.

Note: the stars given were to reflect the sales people who helped me buy the original car.